Hill Country Honda

Hill Country Honda responded

We apologize for the extended wait time you experienced during your recent oil change at our dealership. We understand that waiting two and a half hours is frustrating, and we apologize for any inconvenience caused. We strive to provide efficient and timely service to all our customers, and we apologize for falling short of your expectations on this occasion. Your feedback is valuable to us, and we will review our processes to ensure we can improve our service and minimize wait times in the future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in your future visits.

Hill Country Honda responded

Thank you for sharing your positive experience with Hill Country Honda! We are delighted that our team was quick and responsive in addressing your vehicle inquiry. It's good to know that we took you seriously and didn't engage in any games during the negotiation process. Our goal is to provide a transparent and customer-centric experience, and we're glad that our approach resonated with you. We appreciate your feedback and look forward to continuing to serve you. Please don't hesitate to reach out if you need further assistance.

Hill Country Honda responded

Thank you for sharing your positive experience with the customer service at our establishment. We are delighted to hear that our staff behind the counter provided you with excellent service. It's great to know that we took the time to discuss your car's needs and even went a step further by showing you how to access coupons on your phone to help with the cost. We strive to provide our customers with valuable assistance and solutions, and we're glad we could help you. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to contact us.

Hill Country Honda responded

We greatly appreciate your positive review of Hill Country Honda! It's fantastic to hear that your experiences with our service have consistently been pleasant. Our team takes pride in delivering exceptional customer service, and we're thrilled that you found all of our staff to be wonderful. We also understand the importance of maintaining clean and comfortable facilities, so we're glad that you found our facilities, including the bathrooms, to be nice and clean. Thank you for recommending Hill Country Honda for service, and we look forward to providing you with continued outstanding service in the future.

Hill Country Honda responded

We appreciate you for sharing your positive experience with us! Your feedback means a lot to us, and we are happy to hear that our team's service has been consistently helpful. We understand the significance of returning vehicles promptly and are delighted to meet your expectations. We look forward to serving you again in the future and continuing to provide exceptional service. If there's anything else we can help you with or if you have any further feedback, please don't hesitate to let us know.

Hill Country Honda responded

Thank you for sharing your positive review! We're thrilled you experienced very courteous and quick service at our establishment. It's important to us that we set proper expectations for the entirety of the job, and we're glad to hear that you found our communication in that regard satisfactory. Providing great service is our top priority, and we appreciate your kind words. Please don't hesitate to reach out if you have any further needs or questions. Thank you for choosing our services!

Hill Country Honda responded

Thank you for taking the time to share your positive experience with our staff at Hill Country Honda! We are thrilled that our team members were respectful and went above and beyond to help you secure the best deal possible. We appreciate your recommendation to others in need of a new vehicle. We will pass on your kind words to Mr. Chavez for his outstanding job. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help!

Hill Country Honda responded

Thank you for your fantastic review! We're thrilled that our team treated you respectfully and kindly and made you feel welcome and comfortable. Providing a positive and welcoming environment for our customers is important, and we're delighted that we succeeded during your visit. We're also glad to know that your car was thoroughly checked, ensuring that it receives comprehensive attention. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again and providing the same excellent service. Thank you for choosing Hill Country Honda!

Hill Country Honda responded

Thank you for your fantastic review! We're delighted you consistently receive amazing service from our team, particularly Hunter and Matt. They are dedicated professionals who go above and beyond to address your concerns and provide informative assistance. We truly appreciate your kind words and the opportunity to serve you. Your satisfaction is our priority, and we look forward to continuing to provide exceptional service.

Hill Country Honda responded

Thank you for your review! We are so glad to hear that Travis and Chloe could take care of everything you needed and that you were satisfied with your experience. It's always our goal to go above and beyond for our customers, so we're thrilled to hear that they were able to help you with your Apple CarPlay connection. We understand how frustrating it can be not to be able to use hands-free devices in your vehicle, so we're glad we could help. We appreciate your business and hope to see you again soon!