Hill Country Honda

Disrespectful and Unwilling to Negotiate—Hill Country Honda is Not Worth Your Time I came into Hill Country Honda today with the intent to buy two vehicles—a Honda Odyssey and a Honda Accord. I had al Honda is Not Worth Your Time I came into Hill Country Honda today with the intent to buy two vehicles—a Honda Odyssey and a Honda Accord. I had already worked out the numbers online with Chris Cooks, who gave me a fair deal, including a $695 add-on package for the Odyssey. Everything was set for me to finalize the purchase. From the moment I arrived, things were off. No receptionist, no customers—just John Meledez chatting with another salesperson by the door. When John greeted me, his attitude made it clear that he wasn’t interested in working with me. He told me that the 2024 Odyssey I had worked the deal on was no longer available but that they had 2025 models. I was fine with that, so my family and I checked out the 2025 Odyssey EXL. We all loved it, and I was ready to move forward. However, once we sat down to discuss numbers, John hit me with a $1,795 add-on package—the same package I had already negotiated down to $695 with Chris. When I reminded him of this, he didn’t even try to work with me. He basically said that the price was non-negotiable, and it was clear he had no interest in making a deal. The worst part? John acted offended that I even wanted to negotiate at all. It’s as if walking into a car dealership and asking for a better deal was insulting to him. Last I checked, negotiating prices is a normal part of buying a car, but John clearly didn’t get that memo. I also told him that I’ve been in the car business for over 15 years, having run a Honda dealership myself, and I’m currently a manager at a Kia dealership. As soon as I mentioned that, John’s attitude shifted from dismissive to outright rude. He raised his voice and said, “I’m not going to do the legwork for you. If you want the price, just check online.” This guy was yelling at me in front of my wife and kids and other customers. I wasn’t asking for anything unreasonable—I just wanted to make sure the numbers made sense, like anyone would. Instead of treating me like a serious buyer, John acted like I was wasting his time. To make matters worse, John refused to appraise my trade-in. He didn’t even take my keys. He came back with a piece of paper showing full MSRP plus that $1,795 package and acted like that was the end of it. No discounts, no trade-in value—just the numbers thrown at me with zero effort to close the deal. What’s even more frustrating is that the managers sat in the back the whole time, completely ignoring the situation. Not one of them stepped in to resolve the issue. It’s like they didn’t care that their salesperson was treating a serious customer like this. Let me also make it clear just how much Hill Country Honda lost today. I was ready to make a four-car deal. Not only was I planning to buy two cars—a 2025 Honda Odyssey and a 2025 Honda Accord—but I was also trading in my 2021 Honda Odyssey and 2021 Honda Accord. Both of those vehicles could have been certified and resold by the dealership, making them a profit on all four vehicles. But John’s ego and refusal to negotiate cost them all four deals. For anyone considering shopping here, let me be clear: That $1,795 package is not negotiable. They won’t take it off, and they will act like you’re in the wrong for even asking. Hill Country Honda’s online prices are misleading because once you show up, they hit you with extra fees and refuse to work with you. More

Wonderful service. Great customer service and care. Would go back again for any service needed. I appreciated everything they did for me. Great customer service and care. Would go back again for any service needed. I appreciated everything they did for me. More

Excellent service before the purchase, terrible service after the purchase, check your used vehicle very carefully, because after that they will not want to help you anymore. after the purchase, check your used vehicle very carefully, because after that they will not want to help you anymore. More

Great customer service. Did not feel pressured to purchase a car. My sells consultant was great ask for Rueben! Thank you for my new pilot!!! Did not feel pressured to purchase a car. My sells consultant was great ask for Rueben! Thank you for my new pilot!!! More

I love Hill Country Honda Service Center. Always friendly, helpful, accurate and explains everything well. And quick! I love the quick service center. Always friendly, helpful, accurate and explains everything well. And quick! I love the quick service center. More

Nice facilities, wide selection of new and used vehicles, friendly staff who will work to get you what you want want. friendly staff who will work to get you what you want want. More

I am always pleased with this dealer’s service I always refer them to everyone that is looking for a Honda. Service is excellent. Thank you refer them to everyone that is looking for a Honda. Service is excellent. Thank you More

Hill Country Honda has excellent customer service. Since I started servicing my car there, my car performance has drastically improved. Their opinions and suggestions based on car diagnostics and exp Since I started servicing my car there, my car performance has drastically improved. Their opinions and suggestions based on car diagnostics and experienced personnel are excellent. More

I was treated with respect and my sales person listened to me as far as what I needed and wanted. I would highly recommend Hill Country Honda to my friends. Deborah Schaum to me as far as what I needed and wanted. I would highly recommend Hill Country Honda to my friends. Deborah Schaum More

I went in to get my vehicle checked. Start to finish the visit was first rate. Greated by Daniel Reynolds when I drove in explained the situation and was handled with professionalism. Start to finish the visit was first rate. Greated by Daniel Reynolds when I drove in explained the situation and was handled with professionalism. More