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Hill Country Honda

San Antonio, TX

4.6
767 Reviews

7338 W Loop 1604 N

San Antonio, TX

78254

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767 Reviews of Hill Country Honda

October 07, 2023

Beverage station is limited to only water and coffee. No wifi service. Shuttle only drops off. More

by NA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Kessler
Oct 09, 2023 -

Hill Country Honda responded

We genuinely appreciate your feedback and understand that our current beverage station offerings, limited to water and coffee, may not fully align with your preferences. We're pleased to inform you that we currently offer a WiFi service labeled "CUSTOMER" to enhance your experience while you're at our dealership. We also acknowledge that our shuttle service is presently limited to drop-offs only. Your feedback is invaluable to us, and we are actively considering ways to expand our beverage options and improve our overall service to meet your expectations better. Thank you for helping us strive for improvement.

October 07, 2023

Excellent service every time I get my car fixed. Wonderful staff. I will continue doing business with you all. Hate to hear that Hunter is no longer with the company. He was a great service advisor. More

by TERRILL.SHEPHERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro, Aaron Soliz, Hunter Christianson
Oct 08, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Keith Ward General Manager

October 07, 2023

Great sales team. Awesome vehicles. Went in on a Saturday and drove my new car home on Monday. Great transaction! More

by jimenow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Garcia, Chloe Barnard, Daisy Alfaro, Aaron Soliz, Hunter Christianson, Travis Kessler, Kevin Tran, Ari Imanraharja, Keith Ward
Oct 08, 2023 -

Hill Country Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hill Country Honda. Best Regards, Keith Ward General Manager

October 06, 2023

They are always friendly there and efficient. I like how communication is managed and recommend the dealer to friends. More

by na1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Oct 08, 2023 -

Hill Country Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hill Country Honda! Best Regards, Keith Ward General Manager

October 06, 2023

I took my van in for peeling paint on my door handles. When I went to pick up my van I noticed that the handles were not the same. They don’t match what I have. I was not told anything about it until I wa More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Soliz
Oct 09, 2023 -

Hill Country Honda responded

We deeply regret the inconvenience you've experienced with the paint issue on your van's door handles at Hill Country Honda. We genuinely apologize for the mismatched replacement handles and the lack of clear communication during your visit. Your concerns are entirely valid, and we understand the importance of trust in our customer-dealer relationship. We take your feedback seriously and want to inform you that this complaint is being escalated to our Service Drive Manager for immediate attention. Rest assured that we are committed to addressing your concerns promptly and effectively. Your input is invaluable as we strive to improve our customer service, and we hope to regain your trust in the future. Thank you for bringing this issue to our attention.

October 06, 2023

They were very thorough and fairly quick with service. The woman managing the deal was very sweet and informative. We were there for an hr and a half. I expected it to be faster considering we got there 1 More

by SARAH331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Barnard
Oct 08, 2023 -

Hill Country Honda responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Sarah, and hope to see you again soon! Best Regards, Keith Ward General Manager

October 05, 2023

The entire team is courteous and professional. The dealership is clean and inviting. I have not been disappointed yet More

by BRIAN.CASLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Oct 06, 2023 -

Hill Country Honda responded

Brian, thank you for choosing Hill Country Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Keith Ward General Manager

October 05, 2023

Very easy to work with My salesman Joseph was polite, knowledgeable, and low key. Good experience. More

by francieposey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sarkin, Kevin Tran
Oct 06, 2023 -

Hill Country Honda responded

Thanks for sharing your thoughts about your experience with Hill Country Honda. We appreciate your business and hope to see you again soon! Best Regards, Keith Ward General Manager

October 04, 2023

The service that was provided was excellent as always and was completed in a timely manner. More

by LUNAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
Oct 05, 2023 -

Hill Country Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Keith Ward General Manager

October 04, 2023

Fast and friendly staff was in and out in less than an hour, would definitely recommend to family and friends to visit HV Honda More

by LAUR.VAL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alfaro, Aaron Soliz, Travis Kessler
Oct 05, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Keith Ward General Manager

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