Hill Country Honda

Hill Country Honda responded

Thank you for your wonderful review of Hill Country Honda! We're delighted to hear that our team has been providing you with timely updates on your Odyssey and transparently explaining the costs involved. We believe in clear communication and ensuring that our customers are informed every step of the way. It's great to know that you appreciate our commitment to honoring any specials during the service. We value your business and are grateful for your trust in us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Hill Country Honda responded

Thank you for sharing your feedback with us. We appreciate your positive comments about our staff, lounge, and service department. We strive to provide a great experience for all our customers, and it's encouraging to hear that we met your expectations in those areas. However, we apologize if there was any aspect that fell short of your expectations, leading you to feel that it's not worth the effort. We value your business and would like to address any concerns you may have. If you'd like to discuss your experience further or provide more details, please feel free to reach out to us directly. We're here to ensure your satisfaction and make any necessary improvements.

Hill Country Honda responded

Thank you for sharing your positive feedback! We're delighted to hear that everyone at our establishment was friendly and that Matt, your service advisor, provided you with excellent assistance. We believe in delivering exceptional customer service, and it's great to know that Matt took the time to explain everything to you and was helpful throughout the process. We truly appreciate your kind words and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Hill Country Honda responded

Thank you for sharing your positive experience with our internet service and staff at Hill Country Honda! We're thrilled to hear that you found our team to be professional, courteous, and trustworthy. Providing exceptional service and building trust with our customers is a top priority for us. We're glad to know that you enjoyed your visit and felt confident in our services. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust and look forward to serving you again in the future.

Hill Country Honda responded

Thank you for your fantastic review! We're delighted to hear that you received great service and experienced a friendly atmosphere during your visit to Honda. We strive to create a welcoming environment where our customers feel valued and appreciated. It's wonderful to know that you love the positive energy and the welcoming feeling you get when you visit us. We truly appreciate your kind words and the time you took to share your feedback. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to serving you with the same level of enthusiasm and friendliness in the future.

Hill Country Honda responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience from the very beginning, starting with the telephone call to our parts department. Javier's professionalism, courtesy, and knowledge about the parts are truly appreciated. We're glad that Zach provided clear expectations over the phone and that everything went smoothly as he had described. Our service department takes pride in delivering excellent service, and we're delighted that their efforts were reflected in your experience. We value our employees in both the service and parts departments, and we're grateful for their dedication to providing exceptional service. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future with the same level of professionalism and courtesy.

Hill Country Honda responded

Thank you for your positive feedback! We're thrilled to hear that you were pleased with the service you received. We appreciate your loyalty and the comparison to Gunn. We strive to provide excellent service to our customers, and we're delighted that you found our service to be superior. We will make a note of your request regarding balancing the tires and will reach out to you when we have a good deal available. You may even enjoy the ones on our website: https://www.hillcountryhonda.com/service-specials.htm If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for your kind words, and we look forward to serving you in the future!

Hill Country Honda responded

Thank you for sharing your positive review! We're glad to hear that our team was informative about the necessary repairs and that they were able to fix your original problem without needing any new parts. Keeping our customers informed and providing efficient solutions is important to us, and we're delighted that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing us, and we look forward to serving you with the same level of care and expertise!

Hill Country Honda responded

We're sorry you had an unsatisfactory experience with our service, particularly with a team member. We apologize for any unprofessionalism you encountered and understand your frustration.

Hill Country Honda responded

Thank you for your kind words! We're thrilled to hear that Kevin and Jonathan provided you with excellent service and assisted you with your Pilot Elite. We appreciate your feedback and are delighted to know that you had a positive experience with us. We look forward to the opportunity to serve you again in the future for your next car purchase. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us, and we can't wait to assist you on your next visit!