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Hill Country Honda

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Hill Country Honda is a top-rated dealership located in the heart of Texas Hill Country. Our goal is to provide exceptional service and create a memorable car-buying experience for our customers. We offer a wide selection of new and used Honda vehicles and financing and leasing options to fit every budget. Our team is passionate about what they do and dedicated to providing the highest customer service to everyone who walks through our doors. Hill Country Honda es una concesionaria de primer nivel ubicada en el corazón del Texas Hill Country. Nuestra meta es brindar un servicio excepcional y crear una experiencia de compra memorable para nuestros clientes. Ofrecemos una amplia selección de vehículos Honda nuevos y usados, así como opciones de financiamiento y arrendamiento para cada presupuesto. Nuestro equipo es apasionado por lo que hace y se dedica a brindar el más alto nivel de servicio al cliente a todos los que entran por nuestras puertas.
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7338 W Loop 1604 N

San Antonio, TX

78254

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Showing 776 reviews

August 27, 2023

We've had several Hondas and worked with many Honda dealerships. Hill Country Honda has been the WORST of them! Remember you have other options. More

by iceyoo06
Service Communication
Recommend Dealer
No
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Aug 28, 2023 -

Hill Country Honda responded

We're truly sorry to hear that your experience with us did not meet your expectations. We value feedback from our customers and regret that we fell short in providing you with the service you deserved. We understand that there are various options available to you, and we're disappointed that we were not able to deliver the level of service you were looking for. If there are specific concerns you'd like to discuss further, please don't hesitate to reach out to our customer service team. Your input is important to us, and we hope to have the opportunity to make things right in the future.

August 21, 2023

Very friendly. The service is consistently good. I can come in without and appointment and still be taken care of timely. More

by ERCISNEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Soliz, Hunter Christianson
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Aug 25, 2023 -

Hill Country Honda responded

We're delighted to hear about your positive experience with our team! Providing a friendly and consistently good service is at the heart of what we aim for. It's wonderful to know that our efforts to accommodate your needs, even without an appointment, have successfully ensured you a timely and smooth experience. Thank you for your kind review and continued support – we look forward to serving you in the future.

August 20, 2023

Everyone was friendly and real great customer service. If you had a question would quickly respond with help More

by NORM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Hill Country Honda responded

We're thrilled to learn about your positive experience with our team! Providing excellent customer service and quick assistance with any questions is our priority. Thank you for choosing us, and we look forward to serving you again in the future.

Aug 21, 2023 -

NORM59 responded

It would be nice if Honda can offer update vehicles with navigation when we get updates even if you charge a fee. Some of us old timers don’t know how to do it on the computer. I have a update but can’t do it. Don’t understand how to.I hope some day you can offer this in the future

August 19, 2023

Poor communication and even poorer follow up. The work they do on the cars are great. More

by eguedea28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daisy Alfaro
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Aug 21, 2023 -

Hill Country Honda responded

We appreciate your feedback on the quality of our car work. We apologize for any communication issues and are committed to addressing your concerns to enhance your experience with us. Thank you for bringing this to our attention and we hope to provide you with a more seamless experience in the future.

August 17, 2023

Hunter and the team were great. Same day emergency service on my tire. Fixed me up and I was on the road. More

by Nicholas Jimenez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Christianson
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Aug 21, 2023 -

Hill Country Honda responded

We are pleased to hear that Hunter and our team were able to assist you promptly with your tire emergency. Providing efficient and reliable service is our priority, and we are glad we could get you back on the road quickly. If you need help again or have any questions, please get in touch with us. Have a safe journey!

August 16, 2023

I took my car in for a check up. I don't think they didn't look at it well. Didn't get any answers. Just that I was old. Really! More

by rr6476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Soliz
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Aug 21, 2023 -

Hill Country Honda responded

We apologize for any frustration or inconvenience you experienced during your recent visit. We take customer concerns seriously, and we're sorry that you didn't receive the thorough attention and answers you expected. Your feedback is important to us, and we'll use it to improve our services. Please reach out to us directly so we can better understand your situation and work towards a resolution. Your satisfaction is our priority, and we value your input.

August 16, 2023

Hill Country Honda has done a great job creating a culture of customer service. Lots of companies can claim that but when a customer tells you, my cars will only be Honda so I can bring them to this d More

by HECGONZ45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Hill Country Honda responded

Thank you for sharing your positive experience with Hill Country Honda! It's wonderful to hear that they have established a culture of exceptional customer service that goes beyond just claiming it. Your story about a customer's loyalty to the brand solely due to the excellent service provided by the dealer truly speaks volumes about the high-quality job they are doing. Having a reliable and trustworthy dealer for vehicle service can indeed simplify the decision-making process when it comes to purchasing a car. It's a testament to both the dealership's dedication and Honda's reputation as a good brand. Your feedback highlights the importance of fostering strong relationships with customers and providing top-notch service.

August 16, 2023

Everybody is professional and knowledgeable! I had a short wait which I totally liked. Keep the good work team! More

by RICHARD.NAGAO
Recommend Dealer
Yes
Employees Worked With
Travis Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Hill Country Honda responded

We appreciate your positive feedback. Thank you for acknowledging our team's professionalism and knowledge. Our goal is to continue providing excellent service. Please let us know if you need assistance.

August 15, 2023

We did driving test, shows the car, good service also the ambients good, unfortunately they didn’t have the color what we was looking More

by Izenteno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Do not shows in the list
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Aug 16, 2023 -

Hill Country Honda responded

Thank you for taking the time to share your feedback about your experience with us. We're glad to hear that you had a positive experience during the driving test and found our service and ambiance to be enjoyable. We're sorry that we didn't have the specific color you were looking for in our current inventory. We understand that color preference can be an important factor in your decision-making process. If you're still interested in the model you test drove, we can certainly keep an eye out for your preferred color or provide you with updates if it becomes available. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with. Your feedback helps us improve and cater to our customers' needs better.

August 15, 2023

Christian and all the other reps were friendly and helpful. It was a nice experience More

by jennifer.b.daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Padilla
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Aug 15, 2023 -

Hill Country Honda responded

We're delighted to learn about your positive experience at Hill Country Honda! It's wonderful that our team, including Christian, provided you with friendly and helpful service. Creating a pleasant car-buying journey through excellent customer service is our goal, and we're grateful for your feedback. If there's anything more you'd like to share or discuss regarding your time with us, please don't hesitate to reach out. Thank you for your review!

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