Hiley Volkswagen of Arlington - Service Center

Mo is great ! Great visit Mo kept me informed of everything and gave a great experience! I would recommend Hiley to anyone. Mo explained everything before the servi Great visit Mo kept me informed of everything and gave a great experience! I would recommend Hiley to anyone. Mo explained everything before the service work began and estimated my cost. Would use Hiley and Mo as my service advisor again More

Mo did what he said His follow through was great. I would recommend his work and work ethics to everyone. My wife was truely satisfied with the treatment. Would recommend His follow through was great. I would recommend his work and work ethics to everyone. My wife was truely satisfied with the treatment. Would recommend mo anytime. More

MO and Huma👍 As always, Great service! MO did make sure to brief me completely on my recent state inspection. And Huma, Ensured that I was fully informed on my As always, Great service! MO did make sure to brief me completely on my recent state inspection. And Huma, Ensured that I was fully informed on my pending service date and eventual change of date😎👍 🇺🇸👍 JDLC More

Excellent personal service completed in a timely manner. I had an appointment for noon but had some other things come up. So I took my vehicle in an hour earlier and Richard got it in right away. He quoted a I had an appointment for noon but had some other things come up. So I took my vehicle in an hour earlier and Richard got it in right away. He quoted about two hours so the shuttle took me to lunch and promptly returned me to the dealership after I ate. Not only was the vehicle maintanence finished in an hour and a half, the charges were $25 less than the quote. Plus, I received a $20 rebate for the oil change. A very good experience. Richard has also been great about follow up calls to make sure everything is all with my vehicle. More

Outstanding! Let me start off by saying Mo is awesome. I got my car serviced and as he was getting me settled in a lady came in and brought him a huge box of cupca Let me start off by saying Mo is awesome. I got my car serviced and as he was getting me settled in a lady came in and brought him a huge box of cupcakes. Initial thought...I'm in good hands. She was incredibly thankful of him. I was getting a recall done and Mo was attentetive to the smaller details. Straightforward and honest. Mo is a no bs type of guy. He wholeheartedly just wanted to take care of me and I could tell I was not getting any special treatment. It was unexpected from your typical service department. The visit was kind, lighthearted, and a no bs experience. If you could have ten Mo's running around in service no one should have a reason to go anywhere else. I will be returning for future service. Exemplary service and much gratitude towards him. More

Exeptional Service Dealing with, Mo Qaddura, was a blessing. He took the time to look into every avenue possible for us. He called with any updates, and explained in det Dealing with, Mo Qaddura, was a blessing. He took the time to look into every avenue possible for us. He called with any updates, and explained in detail everything that was going on. His help and kindness were very much appreciated. One of a kind! More

Owner Customer service excellence help me what I need I recommend it I will be back thanks Quick service explain what he done I give him 10 of 10 with e Customer service excellence help me what I need I recommend it I will be back thanks Quick service explain what he done I give him 10 of 10 with everything More

Absolute Best service ever MO gives you and your vechile 100 % attention. Each visit I feel more and more like a family member of Hiley VW. Mo is the reason why I keep coming b MO gives you and your vechile 100 % attention. Each visit I feel more and more like a family member of Hiley VW. Mo is the reason why I keep coming back to VW. Each visit is wonderful. More

My PT Cruiser wouldn't start Richard McQuatters is an outstanding asset in the service department. My car wouldn't start to get me to work and my wife called him to ask if the ser Richard McQuatters is an outstanding asset in the service department. My car wouldn't start to get me to work and my wife called him to ask if the service department could take a look at the car. I'd had the battery tested and it still wouldn't start. Richard said to have the car brought to Hiley and he'd have the techs look at it. Richard called me and let me know the techs did look at it and found a loose battery cable. He'd had the techs fix it and that was it. My wife and daughter both drive VW cars and trust Richard completely with this dealership performing service on their cars. Richard even called me this morning to follow up that my car is still starting. This is the best experience I have ever had with service for one of my vehicles. I can't thank Richard enough for his efforts. More

Mo....Always the BEST!!!!!! Thanks :) Mo is one of the BEST service guys I have dealt with here. Mo is always able to help us get our vehicles in when we need them in. Even if I have a que Mo is one of the BEST service guys I have dealt with here. Mo is always able to help us get our vehicles in when we need them in. Even if I have a question on anything to do with our Jetta or CC I call Mo and he always knows the answer and if he doesn't he will tell me and then call me back with the answer. A couple of things I would like to point out is that that waiting room needs some serious help. Every time I come in for an oil change or for repairs I wait for my vehicle. I have to sit in those chairs which are very unconformable, dirty, and torn up. I won't let my young kids play in the play area because it is really nasty. The bean bags need to be thrown away, toys need to be cleaned, that rug needs to be deep cleaned or tossed, all and all that children's area needs new stuff. I am pretty sure you guys can afford to give that whole service waiting area a makeover. If I was rating the service department waiting area it would have gotten a big fat 0/F as in FAILED. More