Hiley Volkswagen of Arlington - Service Center

This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after t service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department. More

Wonderful dealership, the staff has always been great. Moe has always went over and beyond. Moe has always went over and beyond. More

The dealership is clean the service coordinator was very professionally trained very attentive to our vehicle and took great care with our service professionally trained very attentive to our vehicle and took great care with our service More

I can’t say enough good things about this team. Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us b Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us back on the road while juggling an impossibly busy schedule. And they NEVER complained! They were professional, courteous, and knowledgeable and their work was exemplary. Thank you, gentlemen! More

Mo Qaddura is awesome and has been forthright and honest. It’s a pleasure dealing with Mo. The dealership is lucky to have him in their employ. It’s a pleasure dealing with Mo. The dealership is lucky to have him in their employ. More

I don't give 5 star reviews... But Mo definitely deserves all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service! all 5! I feel like a king... Thanks to Mo (and Shawn) for the awesome service! More

It is always a pleasure working with Mo, Literally the only reason i even go to Hiley VW. Considerate of my time and always gets me set up with what i need. only reason i even go to Hiley VW. Considerate of my time and always gets me set up with what i need. More

Mo and Richard have become more than service consultants. By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken care of and kept informed and that the work is done promptly and properly. I look forward to seeing them when I bring Sylvie in for service. More

I wanted to talk to service manager, called him three times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks an times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks and they charged me $150.00 too, I had to take my car to another VW dealer, very bad customer service Richard service advisor was very rude, please don't even get close to them. More

More Than Just a Trustworthy Service Advisor Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used him for about three years at this time, and have never been disappointed, nor have I questioned the service. I would definitely recommend him to anyone. More