Hiley Volkswagen of Arlington - Service Center

Excellent Service Service like a luxury dealer. Staff is attentive but not overbearing. They are informative and will let you know your options. As a first time VW owne Service like a luxury dealer. Staff is attentive but not overbearing. They are informative and will let you know your options. As a first time VW owner, I was very impressed. I didn't even but my car from them. I actually drove 40 minutes for their service (when I live 12 minutes from another dealership). Anyway, Mr Mo Q. took great care of me. I was able to get some work done in the waiting area while I waited (appreciate the wifi). I'll say this. I do a lot of reviews. I believe they are helpful to both the customer and business. If I give a 1 🌟, a business is really bad. At the same time if I give a 5 🌟, the business really deserves their credit. I don't evaluate emotionally and try to be fair realizing everyone's experience is different. I observed the service staff as people came in and went out. It is of my opinion that Hiley purposely strives for top notch customer experience. More

Oil change I brought my 2018 Passat in for it’s first oil change. Mo has been my service advisor since 2015 and this time was no different from all the times be I brought my 2018 Passat in for it’s first oil change. Mo has been my service advisor since 2015 and this time was no different from all the times before! Mo is knowledgeable and personable, and trustworthy, and I always look forward to seeing him. He is a true asset to this dealership! I would come here to have Mo assist me even if I didn’t live in Arlington! More

Unmatched Service 2016 Jetta sport In time of emergency MO is the man, great customer service, with the rain we had MO saved the day by taking the car the day before no appointment, win In time of emergency MO is the man, great customer service, with the rain we had MO saved the day by taking the car the day before no appointment, window will not stay up, MO took care of the issue including an oil change by 10:00 am . Now I call that service. MO is an exceptional individual. More

2017 GTI Alignment Being a long time customer of Hiley, since 2008, I walked in without an appointment, explained my situation to Mo, and asked if he would be able to fi Being a long time customer of Hiley, since 2008, I walked in without an appointment, explained my situation to Mo, and asked if he would be able to fit me in for an alignment. He did a quick check on the schedule and 5mins later he was in-processing my car. The work performed greatly improved my sense of confidence in the handling of my car. Steering input was crisp and restored my peace of mind to the capabilities of my GTI. Of all the dealerships in the Metroplex I have been to since 2000, Hiley has never failed to exceed the standard. I have full faith and confidence in the performance of Mo Qaddura with the professional and technical expertise he exudes. 11/10 would recommend to all my friends and family. More

Quality of service I always receive superior service from Mo and the entire service department at Hiley VW. They strive to make my service appointment very easy. I lo I always receive superior service from Mo and the entire service department at Hiley VW. They strive to make my service appointment very easy. I love the coffee bar!! More

Auto Services There’s no other auto service department in the metroplex that can come close to the superiority of Hiley Auto. That being said; aside from quality t There’s no other auto service department in the metroplex that can come close to the superiority of Hiley Auto. That being said; aside from quality technicians, Mo Quaddura exemplifies the employee all others should strive to mirror. His ability to multi-task along with superior expertise pale in comparison to his professional unmatched customer service he extends to every cutomer as well as co-workers. I applaud his integrity and work ethics! More

Excellent service The best, Msr Mo very professional honest and faster service definitely the right place for my cc thank you very much My car is running perfectly now The best, Msr Mo very professional honest and faster service definitely the right place for my cc thank you very much My car is running perfectly now More

I never trust dealerships, except Mo, Hiley & Crew Mo at Hiley Volkswagon always takes care of his people. When I first got to DFW over two years ago now, he was the first to help after a turbo blew on Mo at Hiley Volkswagon always takes care of his people. When I first got to DFW over two years ago now, he was the first to help after a turbo blew on my car. He and his team understand the love and work you put into your car, and respect it as if it was there own. Like the title states, I don’t trust dealerships, but Mo and the crew are the exception! More

Customer service I brought my car in for service on the Saturday before Labor day. Mo was very polite and did all he could to get us in and out quickly. Great customer I brought my car in for service on the Saturday before Labor day. Mo was very polite and did all he could to get us in and out quickly. Great customer service! More

Car key reprogram, oil change, and fuel pump recall Mo is very attentive and helpful. Great service. Mo knew tge Volkswagen Passat very well. He provided a very comprehensive report on items tgat need a Mo is very attentive and helpful. Great service. Mo knew tge Volkswagen Passat very well. He provided a very comprehensive report on items tgat need attention. More