Hiley Volkswagen of Arlington

Best service! Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgea Like always another great visit to the Hiley VW service department. Everything is always smooth and professional. Mo is always friendly and knowledgeable. He takes the time to be sure you are getting the best service available. More

Excellent customer Service Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Thanks Mo for making my service appointment perfect. You worked with me on finding a solution to some of my issues and making the experience spot on. Appreciate you! Brandon More

Saville Tiguan The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to tra The greatest service team that I have ever dealt with. Mo our service advisor always goes above and beyond to make sure our car is always ready to travel. We stop in there whenever we are making a road trip to ensure all is well. More

Extremely disappointed After being hounded and bombarded for months with emails and phone calls to come in for my end of lease, I finally conceded and came in to discuss opt After being hounded and bombarded for months with emails and phone calls to come in for my end of lease, I finally conceded and came in to discuss options. I wanted to stop leasing with vw altogether and buy a jeep. My sales person Tsion looked up my info and told me that was possible. She said i had only Two payments left which i thought i had a few more than that but maybe i had miscounted. She had my info. She got me into a jeep and advised me to turn in my tiguan the following month on last payment. I get a letter in mail this wekend stating I actually have three payments left and now I have the jeep payment as well. Called to find out why i was told wrong info and no one is accepting responsibility. Csion said she has nothing to do with that. Manager is covering for her. They have put me in a horrible position. More

Great Service from the Service Department Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed whil Mo provided excellent service. Communication while my car was in the shop was second to none. Mo provided his cell number and kept me up to speed while repairs were being made. I’ll continue to bring my car into the Hiley Service Shop. Very impressed. More

Best service consultant There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and There was some confusion on my part about the services I chose for this visit, but Mo quickly stepped in and cleared that up. He is very thorough and provides excellent customer service. I also appreciate him educating me on the various services offered and what my car does and doesn't need. Good experience as always. More

Safety First! When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to When I got a recall notice from VW about an airbag issue, I reached out to the gentleman that originally sold my car to me. He then turned me over to Mo, and he got me scheduled immediately to come in and replace the recalled part. It took less than three hours, and they returned the car to me fully detailed, and didn't cost a dime! Not only does Mo care about his customers, he makes sure that his team exceeds expectations. Even though it's a heck of a drive, I'll always make it to have Hiley take care of my vehicle. More

Excellence is an understatement Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo Every time I visit there is great customer service. They approach me when I drive up and take care of everything with the greatest attitude. Thanks Mo More

Mo and Huma are the best Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal w Taking a car for service is never in my “great way to spend the day (or money)” list. However, when you have to do the deed, it sure is nice to deal with good people. Mo and Huma make this dealership and service center a better place and make a necessary part of car life so much more pleasant. More

Mo never disappoints. Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Although I've had a couple service advisors assist me, and they are all great, Mo is my "fav". He has been my tech since we bought two cars in 2014. Always upfront and honest, makes me laugh, an overall good guy who looks out for his customers which is why my family keeps going back to this location. Thanks Mo Mo. More