Hiley Volkswagen of Arlington

I originally took my car to this dealership for a service appointment. While waiting I decided to walk around and check out the new cars they had. I was approached by Ernesto when he inquired if I was lookin appointment. While waiting I decided to walk around and check out the new cars they had. I was approached by Ernesto when he inquired if I was looking for a new Gti because he saw me pull around for service. I didn't really have any aspirations of getting a new car but I was shown the new car and decided that if he could hit specific criteria with money figures I would highly consider the new car. He was able to exceed what I expected about paying for the new car and sold me on it and I drove home in a car i really loved and have since enjoyed. This purchase was my third car from the dealership and more then likely won't be my last unless I keep the one I have. More

Aaron just sold a car to my wife a week or so ago and had such a good experience with Aaron... I took her advice and purchased a truck through Aaron as well. So Aaron sold us 2 vehicles within a couple week such a good experience with Aaron... I took her advice and purchased a truck through Aaron as well. So Aaron sold us 2 vehicles within a couple weeks span. He was so professional and very nice to my wife and myself. Not pushy at all and made us feel comfortable. The financial manager I dealt with that evening (forgot his name) was just as wonderful! Thank you for making this experience such a wonderful one! I highly recommend Aaron!! Thank you, Craig Martin, Arlington More

The Sales manager, Ernesto, and the finance manager were great to work with. Kudos to Chantell in the Service department for actually reading customers emails and noting their intentions; nice move...i lov great to work with. Kudos to Chantell in the Service department for actually reading customers emails and noting their intentions; nice move...i love it. We left there with an absolutely beautiful car, 2011 CC. Friends and family were VERY impressed...they loved the car. We received many many compliments, including driving it to work for the first day. Many thanks to Hiley for making this a great experience. and to think, we almost went (tried) to the "other" guys. The Garcias More

I had a great visit and time at Hiley VW. Everyone there was very helpful and friendly. I bought a VW new beetle (2009) at a great price. The beetle is as my wife said " it is a dream to drive". It is red was very helpful and friendly. I bought a VW new beetle (2009) at a great price. The beetle is as my wife said " it is a dream to drive". It is red and we have had several people comment on it. I would highly recommend this dealership and there staff!! More

Rocky Acosta did a great job. He was very thorough with the delivery process, showing me all the features of the car. He synced my phone with the car, which was very cool to use that feature in my new veh the delivery process, showing me all the features of the car. He synced my phone with the car, which was very cool to use that feature in my new vehicle. The finance department was great, with no pressure about the transaction, making me feel happy about the purchase I was about to make. The employees made me feel welcome into the store, and were very nice and helpful. I would recommend this store to anyone who is in the market to buy a vehicle. I will return to their service department for all my work, and once I need another car, I will return there again to purchase. More

Everyone was very friendly and professional. David was very knowledgeable of the product and made things happen according to plan. I had planned to wait until the new model year, but what I wanted just h very knowledgeable of the product and made things happen according to plan. I had planned to wait until the new model year, but what I wanted just happened to be in stock. The only feature of the car that was not supported is blue tooth audio. As of tonight, the $500 credit card has not shown up on my account. It was promised six days ago. More

I was in the market for a used VW Rabbit and saw such a car on the internet for sale at Hiley VW of Arlington. I visited the dealership and met with Rocky Acosta who showed me the car advertised and promp car on the internet for sale at Hiley VW of Arlington. I visited the dealership and met with Rocky Acosta who showed me the car advertised and promptly allowed me a test drive and answered any questions I had. The manager asked if he could make me an offer and I obliged. They asked if there was anything I didn't like about the Rabbit, I said "the front tires will need to be replaced" and left it at that. Without any pressure to buy the car then and there, they offered me a sizeable discount from the internet price and offered to install new front tires at their cost. I said I would think about the offer and get back to them. I later made a deposit on the car over the phone (which was very convenient) subject to my mechanic inspecting the vehicle. When I returned to inspect the vehicle, the new tires were already installed and they placed the vehicle on a lift and allowed their mechanic to help us as well (he took a couple of parts off to allow further inspection). I agreed to buy the car with no pushiness from the dealer at all. The purchase delivery paperwork went very smoothly and quickly. I could not have asked for a better experience. The accomodating staff, great price, new tires, allowing us to use the shop/lift on the spot, and lack of pressure made it the best car buying experience I have ever had and would recommend this dealer without hesitation. They also followed up with a personal phone call 2 days later to make sure everything was going well with my new (used) car! More

As soon as I walked in, Ken welcomed us with a big smile. Everyone at the Hiley VW dealership was so nice and made first time car buying experience very simple and hassle free. They went above and beyond to Everyone at the Hiley VW dealership was so nice and made first time car buying experience very simple and hassle free. They went above and beyond to make us happy and found exactly what I wanted. Thank you so much!! More

All the employees, from the general manager down to the receptionist and the mechanics, are outstanding. They tell you things straight forward, don't play "car dealer" games, and work with you to get what receptionist and the mechanics, are outstanding. They tell you things straight forward, don't play "car dealer" games, and work with you to get what you really whant and need. All the staff gets a 100+. More

I brought my Jette TDI in to fix a problem and they "fixed" it about 5 times and never solved the problem. They finally said they don't know what is wrong. I dropped ~$2K for them to fix the problem an "fixed" it about 5 times and never solved the problem. They finally said they don't know what is wrong. I dropped ~$2K for them to fix the problem and I still have the problem. It seemed like they were just guessing at things they could do to try and fix the problem. More