Hiley Volkswagen of Arlington

I am very happy with my experience at Hiley VW. This is our second time purchasing there and after this experience, I can tuly say that for as long that I am in the DFW area, I am a customer for life. They our second time purchasing there and after this experience, I can tuly say that for as long that I am in the DFW area, I am a customer for life. They are trustworthy and straightforward and there are not many dealerships out there like that. More

I called Hiley to check for a certain make/color/engine model Volkswagen and they quickly and easily assisted me. Ken Erwin was very easy to deal with in that I told him what I was looking for along with model Volkswagen and they quickly and easily assisted me. Ken Erwin was very easy to deal with in that I told him what I was looking for along with the price I was willing to pay. He worked for me on my trade-in until I was satisfied with the deal. Because of their professionalism I didn't have to "Haggle" over a price and go back and forth like is the case with most dealers. To me that means a lot! It makes the car buying process so much smoother and I feel like referring business their way. Because of my car buying experience I will also be inclined to do my maintenance work with them as well. Rest assured that my next Volkswagen will be purchased at Hiley. More

This was the best experience that I have ever had when purchasing a new car. Your people were very relaxed and extremely knowledgeable about the product that they are selling. I have purchased 16 new cars purchasing a new car. Your people were very relaxed and extremely knowledgeable about the product that they are selling. I have purchased 16 new cars in the past, and never had this type of service from a dealership. Keep up the level of well trained people and I will be back for years to come. Steven Brown Arlington, Texas More

When we first walked into the dealership and Harlan went to help us we thought he was very young. He proved himself in less than a minute by being very professional and extremely knowledgeable about the car to help us we thought he was very young. He proved himself in less than a minute by being very professional and extremely knowledgeable about the car I bought. He worked with us quickly and never pressured the sale. Very easy going, accessible, and a great representation of the dealership. More

This was by far the best car buying expierience we have ever had. There was no high pressure sales pitch. EVERY ONE was friendly and courtious. Our salesman was very personable and knowledgeable. The selec ever had. There was no high pressure sales pitch. EVERY ONE was friendly and courtious. Our salesman was very personable and knowledgeable. The selection of models was VERY good. The price beat every other dealership we had visited. Hiley VW went above and beyond to put us in a new vehicle. We have been, and will continue, to recommend Hiley VW to everyone. More

We knew we wanted to look at the Jetta but weren't planning to purchase that day. We've had unpleasant experiences with pushy sales people before and didn't want to deal with that. But Ken was frien planning to purchase that day. We've had unpleasant experiences with pushy sales people before and didn't want to deal with that. But Ken was friendly, informative, patient, not pushy, and really listened to what we wanted. We got exactly what we wanted at a great price, and also with a very pleasant experience. Have recommended Hiley and Ken to several friends who were incredibly impressed with our new Jetta. More

As a second time coustomer, Hiley won me over when we bought our last Jetta. This time, the salesperson we had was just as informative and polite as i had dealt with before. He was able to illustrate all bought our last Jetta. This time, the salesperson we had was just as informative and polite as i had dealt with before. He was able to illustrate all of the features to my wife effectively, without exerting any pressure to buy. When we made the decision to move ahead with paperwork, they made a fair offer the first time. I can't beging to tell you how important that is. With a realistic starting point, it was very easy to negotiate a fair trade-in value for our car and move through financing with ease. Mind you, we had come with our four boys, all under 10, for the sole purpose of "just" test driving the car. However, they did such a good job of making a solid deal on the car we wanted that we actually stayed and bought the Routan. If you told me that I'd ever go car shopping with my entire family and actually enjoy it, I'd have called you a liar. However, Hiley made it happen and that's why we wouldn't look for a VW anywhere else. More

Excellent buying experience. Gerald and Daniel gave us and outstanding Customer service and they work with us all the way until the car was ready to be pick up! VW Credit gave us a very low rate compare and outstanding Customer service and they work with us all the way until the car was ready to be pick up! VW Credit gave us a very low rate compare to other banks around! I'll buy from this dealer again! More

I had a great experience with Kevin while purchasing a used 2009 Passat that I located on the Internet. He was very pleasant to work with as was the rest of the staff I had contact with. The deal took v used 2009 Passat that I located on the Internet. He was very pleasant to work with as was the rest of the staff I had contact with. The deal took very little time, was straight forward, and fair... the way every car purchase should be! More

I initially brought my Mazda in for service and was promptly greeted by Robby. I told him I was interested in looking at a used truck they had on the lot so he asked a salesman, Mike, to help me out. promptly greeted by Robby. I told him I was interested in looking at a used truck they had on the lot so he asked a salesman, Mike, to help me out. After looking over the truck, I asked if I could drive it for the afternoon instead of the loaner car they were providing. They agreed. While signing a couple of documents, Chad (mgr I believe) came over to introduce himself and thank me for coming in. Later that day I decided to make the purchase and called Mike to let him know. Price was negotiated on the phone within a matter of minutes and Mike said he'd have the paperwork ready to sign when I got to the dealership. Because I didn't need financing I assumed it would only be a matter of a few signatures. However, when Mike and I finished I had to wait for financing to finalize the sale, which took longer than expected. During my wait, Chad apologized for the wait and assured me it wouldn't be much longer. My only complaint would be the longer than expected wait time, which was really minor in comparison to past experiences at other dealerships. Overall, I am extremely pleased with my buying experience. Although very young, Mike was by far the best salesman I've ever dealt with and I was very impressed. Every employee I came in contact with was exceptionally friendly and helpful. Although this was my first purchase with Hiley Auto Group, I've always been very happy with their service department. Now I can also say the same for their sales department. More