Hiley Volkswagen of Arlington

I had a very pleasant experience with My salesman Ken. We spoke on the phone and email several times. He was very helpful and answered all my questions thoroughly. Everyone I talked to was very professional spoke on the phone and email several times. He was very helpful and answered all my questions thoroughly. Everyone I talked to was very professional and I did not feel pressured to make a purchse. I talked to several other dealers and Hiley was head and shoulders above the rest. More

We had a terrific experience at Hiley VW. We made an appointment with Ken and he was ready for us when we arrived. We had done extensive research on what we wanted and had visited many VW and Audi deale appointment with Ken and he was ready for us when we arrived. We had done extensive research on what we wanted and had visited many VW and Audi dealerships previously. Ken and Hiley stood head and shoulders above the rest. Ken was willing and able to answer all of our questions. He worked with us visit after visit until we were ready to sign. We had to order our car since the features we wanted were not on any cars on the lot. Ken was helpful with this and did not try to pressure us into only buying what was on the lot. When the car came in, Ken contacted us immediately and had her ready to go when we arrived. He gave us a thorough check out on the car before we left. We left happy and satisfied because of the excellent service we received. More

I've leased 2 new Jetta's through this dealership and each experience has been great! Every person there is very friendly and easy to work with. It feels that they all genuinely want to help you get the each experience has been great! Every person there is very friendly and easy to work with. It feels that they all genuinely want to help you get the car you want at the price you want. No car buying experience anywhere else has ever been as pleasant as it is for me at Hiley VW. More

My car buying experience was wonderful at Hiley of Arlington. The salesman was friendly and not pushy. All employees were very attentive to my needs. I was impressed and would recommend them to any Arlington. The salesman was friendly and not pushy. All employees were very attentive to my needs. I was impressed and would recommend them to anyone! I did a lot of research on the internet and went to several dealerships, but was most impressed by Hiley. More

I bought a 2010 TDI. Kenneth worked hard to get me the car I wanted at the price I was willing to pay. I really appreciate his honesty and no pressure sale. I did not finance the vehicle through the deal car I wanted at the price I was willing to pay. I really appreciate his honesty and no pressure sale. I did not finance the vehicle through the dealership but nonetheless the finance director, Rezwan, handled all the sales paperwork and this is where the wonderful buying experience got tainted. Rezwan was unable to explain several of the forms I was supposed to sign. He seemed to get a little testy that I dared to question some of the forms. Later the sales manager asked me to sign one corrected form. Theresa (Tax & Title) on the other hand was very patient with me and answered my questions about some of the forms cheerfully! More

Ken answered all questions honestly and worked hard to get our new Jetta at a price that would work for us. He had my car clean and ready when he said he would and was very helpful in the introduction of get our new Jetta at a price that would work for us. He had my car clean and ready when he said he would and was very helpful in the introduction of the car's features before I took the car home. More

I flew into dallas love with the intent of purchasing a 2006 VW Jetta TDI that I found online through an auto wholesaler. I decided that I should have a pre-purchase inspection before buying the vehicle so 2006 VW Jetta TDI that I found online through an auto wholesaler. I decided that I should have a pre-purchase inspection before buying the vehicle so I scheduled an inspection with Hiley Volkswagen. After arriving at the wholesaler's lot I notified the salesman that I wanted to take the car for an inspection, he reluctantly agreed. I made it almost to the dealership when the car died and would not crank. The salesman brought a tow dolly and brought it to Hiley's only to find out that the fuel pump needed to be replaced. I had already decided not to purchase this car or any other from this dealer so I followed my gut instinct and told the salesman I was no longer interested. So...what better place to look for a VW than a Volkswagen dealer...I asked to see a salesman and was set up with Gerald Hutton. We looked over a few different cars but ended up in the one he orginally chose based on the information I gave him. I had resisted driving it because I didn't want to spend that much but, it was the perfect car for me..and in the end, I chose the 2009 Jetta Tdi. Gerald was so very knowledgable and went over that car button by button and feature by feature. He not only explained each and every detail on that particular model but also noted the changes from previous models. Gerald is a total professional as well as a gentleman. His no pressure sales approach and matter of fact way of presenting the details of every car we looked at was what sold me on the Jetta I purchased. I am 100% satisfied and only wished that I lived closer so that I might be able to send more business his way. (Although I must say I enjoyed every single minute of my 11 hour drive home:) Sherry Holland Murray, KY More

Great car buying experience! No pressure sales! The sales team knew the product, and the test drive was fun. Finance was easy without the pressure to buy extra stuff. My new 2011 Jetta TDI was cleaned and de team knew the product, and the test drive was fun. Finance was easy without the pressure to buy extra stuff. My new 2011 Jetta TDI was cleaned and detailed and was immaculate at the time of delivery. Overall my experience was great and I will recommend Hiley VW to all my friends. More

Found that this dealership sales people were very helpful and attempted to covered the all questions. They all went out of their way to be helpful and to make the time spent there pleasant . Most communi and attempted to covered the all questions. They all went out of their way to be helpful and to make the time spent there pleasant . Most communication with the salesmen was done through email. If pictures were requested they were provided in a timely fashion, and also it did not matter what time of day, a requested email was sent, the reply was usually within one hour. More

The sales experience was very casual and pressure-free. We didn't get mobbed by salespeople when we stepped on the lot and everyone who passed by made sure that we were being helped or simply that they wer We didn't get mobbed by salespeople when we stepped on the lot and everyone who passed by made sure that we were being helped or simply that they were aware us being there. The Sales Manager listened to and understood our needs, worked out a deal that fit and got the ball rolling on the sale. More