Hiley Volkswagen of Arlington

The purchase process was very efficient. The sales team was very courteous and professional. I did not experience any "hard sales" tactics from anyone at the dealership- including the finance department at was very courteous and professional. I did not experience any "hard sales" tactics from anyone at the dealership- including the finance department at Hiley Mazda. I simply made a reasonable offer, signed a few documents, and the car was detailed and delivered within minutes. I recently purchased a vehicle from another dealership and I have to say that my experience at Hiley sets a new standard for others to follow. Not to mention that I have an incredible vehicle. One last point, my sales rep took the time to show me the NADA and Kelly Blue Book values before the purchase. This really helped me make a purchase decision with the confidence that I got a great deal. More

I wasn't really looking for a new car until mine got smacked into. I started my shopping online and when I came to Hiley VW website a message popped up asking if I wanted to chat with a sales person. smacked into. I started my shopping online and when I came to Hiley VW website a message popped up asking if I wanted to chat with a sales person. I accepted the chat and asked a few general questions which were all answered quickly and accurately. From that, I got a call from Ken Ervin and setup a test drive. I took a new Jetta for a spin and liked it. I was looking for something within my budget and a lease was my best option. This is my first leased car and so I had many, many questions. They took the time to answer all my questions. Ken was a wonderful sales guy. Not pushy but laid back and he knew his stuff. I wasn't pressured to buy that first day. I shopped at other places and took other test drives but the friendliness and no pressure sale of Ken and Darren made my shopping experience so much easier. I will be shopping at Hiley VW again. Everyone should stop in before they buy a car some place else. Totally worth it! More

I am a busy person and not really into the usual car negotiations. I was able to call ahead and give the Sales Person a few objectives of the car, general style and price range. The next day, I showed u negotiations. I was able to call ahead and give the Sales Person a few objectives of the car, general style and price range. The next day, I showed up at the dealership and he had two vehicles parked in front and ready for my inspection and test drive. We drove a sedan and and SUV. Rocky gave me the relevant specifications on each and features and benefits compared to my needs. I picked the car. I went on with my business, filled out an on-line application, and picked up the car the next afternoon with a full in service and red carpet treatment. I may have spend a total of 45 minutes in or around the dealership and I have a new car. That is just the way I like it. I may not be important but he certainly made me feel like it! More

In late 2010 I was looking for a new VW TDI and I was going back and forth between the 2011 Jetta Sportwagen the 2011 Golf. I narrowed down my search to the Golf after seeing some Sportwagens on the roa going back and forth between the 2011 Jetta Sportwagen the 2011 Golf. I narrowed down my search to the Golf after seeing some Sportwagens on the road and not really liking the noisier ride when I test-drove it. I first went to another VW dealership group in North Dallas and got stuck in the back and forth game of, "let me go check with the sales manager" and coming back with lines like "I'm on your side here trying to get the sales manager to give in". And, "I'm really eager to sell you something today since I've spent so much time with you." This was such a turn-off that I ended up sitting on the fence for over a month. I did a lot of internet research on Texas dealerships and inventory and was even willing to drive several hours if the right car and price combination came up. I found a car at Hiley Volkswagen that I liked and called them to inquire about the price. They gave me a very competitive offer and I went in the next day to test drive the car. The sales staff was very friendly and informative. All aspects of the experience with the dealership was great. The test drive distance was good and it allowed me to test drive the car under various circumstances. I haven't had a need for work to be done on the car so I didn't rate that question in the survey. I live 3 miles from a different Volkswagen dealership and Hiley Volkswagen is over 20 miles away, but because of the positive experience I will continue to do all my business with Hiley Volkswagen. The family business atmosphere and how they take care of you is outstanding. There were never any attempts made to push options on me that I didn't want. More

Ken and Matt both worked hard to understand what we were looking for, and to find it. Ken was extremely responsive and easy to work with, and answered all questions clearly. There was not any pressure, ju looking for, and to find it. Ken was extremely responsive and easy to work with, and answered all questions clearly. There was not any pressure, just responsiveness. Pricing and contracting were clear and open. Overall, a very positive experience. More

This was a very easy purchase. I communicated the car, color and features I was looking for. Ken Erwin located the car I wanted and arranged everything via email. He even delivered the car to me. I wou color and features I was looking for. Ken Erwin located the car I wanted and arranged everything via email. He even delivered the car to me. I would definitely recommend Ken and the Hiley dealership. More

They were very pro-active, locating the specific GTI I wanted. They made the purchase painless and pleasant. They were everything you'd want a dealership to be. Not only was Ken Erwin terrific to work wit wanted. They made the purchase painless and pleasant. They were everything you'd want a dealership to be. Not only was Ken Erwin terrific to work with, and extremely helpful, so was the financial guy, whose name I've forgotten. Again, a wonderful experience. It made the relatively lengthy trip to Arlington worth it. Thanks to all. More

Glenda Crump was wonderful!She seemed to really care about helping us purchase a Beetle that my daughter wanted.We test drove it, liked it, and went home to talk to "Dad" about the car. We also had look about helping us purchase a Beetle that my daughter wanted.We test drove it, liked it, and went home to talk to "Dad" about the car. We also had looked at a few other places and was waiting to here from them. In the mean time Glenda called and checked on us and we made an appointment to come back with Dad.While test driving the car there was a problem with it the temperature.So we left not feeling to good about the car.Glenda assured us it would be checked out and fixed.The next morning she called to say it was being serviced, and later she called to say it had been repaired would we like to come back and drive it again. I told her about our credit problem, but she said her and her manager would work on getting it financed. She was able to get it done!The finance guy was just as thoughtful and nice(I forgot his name). We had gotten the "run around" from several other dealers, but Hiley seemed to really want our business, even though it wasnt alot of money and we were not "great" credit customers. We appreaciate the considerate treatment and follow through that we were given. I will highly recommend Glenda and Hiley to all my family and friends for their next car purchase! By the way the other dealership sent me an email after "working" on the deal for 2 weeks and said they couldnt help us, imagine an email not the consideration of a call! I LOVE HILEY! More

Salesperson was helpful and nice. Customer service was excellent. There weren't any sales gimmicks. They were up front with pricing and did not lure me in with false low monthly payments. The finance m excellent. There weren't any sales gimmicks. They were up front with pricing and did not lure me in with false low monthly payments. The finance manager went through the loan approval process were accurate. More

Seth is by far the easiest to work with sales person I have ever met in my entire life. I highly recommend him and the rest of the staff at Hiley. They ensured that my buying experience was a very pleasan have ever met in my entire life. I highly recommend him and the rest of the staff at Hiley. They ensured that my buying experience was a very pleasant and smooth endeavor. The price on my GTI was very reasonable and I am exuberant about my new car. Five star dealership...all the way around. More