Hiley Volkswagen of Arlington

After a long day of car hunting at several less than perfect dealers, knowing I wanted a VW Jetta, I stumbled upon Hiley VW with pretty low expectations. I walked in to find myself amidst a great work e perfect dealers, knowing I wanted a VW Jetta, I stumbled upon Hiley VW with pretty low expectations. I walked in to find myself amidst a great work environment and positive staff that were incredibly helpful and knowledgeable about the cars they offered. The sales staff seemed willing to help if needed but no pressure was every felt. It was not a shark tank of sales reps as some would say. Ken Erwin (sales rep) walked me through options and helped me find the exact car i wanted and could afford, he also accompanied me on an informative and friendly test drive. Once the sale was finalized I was handed over to the finance manager, "tall" Paul Garner. Paul was pleasant and made financing, the worst part of buying a new car, a breeze. Paul was also knowledgeable on all the available options offered through VW and Hiley. Paul found a way to "KILL" the interest rate that was offered by my credit union I've been with for over 20 years. I would HIGHLY recommend Hiley to any person looking to get a new or used VW or Mazda... or any car for that matter. I can guarantee I will be buying all my cars from there in the future. More

My experience at Hiley Volkwagen was awesome! From the moment I stepped foot on the car lot, I was treated with great respect and honesty. This was by far the most easy and smooth experience I've ever had moment I stepped foot on the car lot, I was treated with great respect and honesty. This was by far the most easy and smooth experience I've ever had when purchasing a car. Yaw was amazing! He was very knowledgable and patient as he answered my many questions. Most of all he was kind and personable. I would definitely recommend Hiley Volkswagen and Yaw Owusu to all of my friends! More

We had an excellent experience with Ken Erwin. We live 200 miles away, so it wasn't the most convenient dealership, but Ken went out of his way to find the exact car I wanted (even on his day off!) Everyt 200 miles away, so it wasn't the most convenient dealership, but Ken went out of his way to find the exact car I wanted (even on his day off!) Everything was done in advance so we could drive up, finalize the paperwork and take delivery. No pressure, fair value for our trade-in, etc. I also was really impressed with Ken's attention to detail and thoroughness. He spent 30-45 min. in the car, after we had signed all the paperwork, teaching me how all of the systems worked (navigation, phone/bluetooth, media, satellite radio, convertible, customizable car settings, etc.) We left the dealership with our car all set up and ready to go. It was a great experience. More

I love my two new Volkswagen. Is it Volkswagen, or Volkswagens? Anyway, I had a pleasant experience, and although I have never Left a dealer feeling like I got a good deal,I felt like this is as close Volkswagens? Anyway, I had a pleasant experience, and although I have never Left a dealer feeling like I got a good deal,I felt like this is as close as it gets. Thanks for making me feel good about my purchase. Good job Ken. More

It was the best car buying experience that i have had.Everyone was so nice and professional. The show room and main offices were really nice and clean and they presented my car washed and detailed an had.Everyone was so nice and professional. The show room and main offices were really nice and clean and they presented my car washed and detailed and ready to go. I would recommend to any one to go there. More

I hate shopping for cars, but this was a wonderful exception to my usual experience. Our salesperson, Ken Erwin, was friendly, low-key, and exceptionally knowledgable. The dealership was recommended b exception to my usual experience. Our salesperson, Ken Erwin, was friendly, low-key, and exceptionally knowledgable. The dealership was recommended by my insurance carrier, USAA, and I can certainly see why. It is a pleasure to work with professionals like those at Hiley Volkswagen of Arlington. Our transaction could not have been better, and we would enthusiastically recommend them to anyone wanting a great car from a first-rate dealership. More

The Hiley VW team (especially Ken Erwin) did a great job helping us navigate through the vehicle purchase process. They showed patience in helping to answer our sometime basic questions. Their knowledge o helping us navigate through the vehicle purchase process. They showed patience in helping to answer our sometime basic questions. Their knowledge of the vehicles and the sales process was immensely helpful. We never felt rushed or pressured. More

I am so happy with my decision to buy a Volkswagen Jetta. Your services was very professional. The dealership was great. My car has reached every single one of my standards. I love my car! Thank you to every Your services was very professional. The dealership was great. My car has reached every single one of my standards. I love my car! Thank you to everyone that has helped me. I hope this is long enough, I hate typing! More

My experience with Hiley VW was really great, really quick, and really painles. I don't think anyone is too fond of sitting for hours at the dealership trying to negotiate a deal when it comes to purcha quick, and really painles. I don't think anyone is too fond of sitting for hours at the dealership trying to negotiate a deal when it comes to purchasing a new car. But in expressing my needs/wants in a car to Ken Erwin at Hiley VW via email prior to meeting in person, the entire process was just a smooth flow. There wasn't any pressure from Ken in making a sale. He answered questions I had and took his time out of his hectic schedule in explaining the new gadgets in my new car as I had upgraded to a new model. I will most definitely refer others to Ken/VW Hiley. Everyone here is nice and helpful in dealing with your purchase and that makes every bit of difference. Many thanks to everyone! More

Dealt with Ken before i even visit the dealer, he understood my time concerns and by the time arrived the dealership, the car was ready no waste of time. Great service, great welcome from ken and eve understood my time concerns and by the time arrived the dealership, the car was ready no waste of time. Great service, great welcome from ken and every single person in the dealership. It was a good experience buying my second VW from them. I highly recommend that dealership and i am pretty sure that all the salesmen will have the same great service. I want to thank the whole team for the their great service . More