Hiley Volkswagen of Arlington

I worked with Ken Erwin over the phone and emails to negotiated the purchase of a VW Jetta Sportwagon TDI and even with a trade-in! We reached terms and price before ever going to the dealership. When negotiated the purchase of a VW Jetta Sportwagon TDI and even with a trade-in! We reached terms and price before ever going to the dealership. When we arrived at the dealership the car was ready, even though we came a day earlier than planned, with the deal being exactly as confirmed over the phone & emails! Ken Erwin & all the staff at Hiley were friendly, courteous and professional thus making this a most pleasurably car buying experience. My wife Katherine & I listen to Ed Wallace on KLIF 570 AM and had heard about the Hiley Dealership and its good reputation, we sure were not disappointed. We would & will recommend Hiley to any of our friends & family and especially Ken Ewrin! More

I live in Oklahoma, so they had to impress me to buy in Texas. They did! Great product (VW Jetta Sportwagon TDI), Great facility, very clean, and great staff. I was doing an internet search while visiti Texas. They did! Great product (VW Jetta Sportwagon TDI), Great facility, very clean, and great staff. I was doing an internet search while visiting family and within minutes I was contacted. The vehicle in the color and package I was looking for is a rare find in the U.S. But Ken found one that was coming into port and secured it for me. When it arrived they had my windows tinted, as requested, it was spotless and full of fuel. That car is an absolute pleasure to drive and gets a little better than the advertised 42mpg. If you want to know how much better hurry down to Hiley, see Ken, and buy one. You won't be disappointed. Overall it was a pleasure doing business with them. More

Super friendly and knowledgeable are just a few words to describe Ken Erwin at Hiley. Instructions while test driving, questions and paperwork met our expectations of buying a new car. Star treatment was describe Ken Erwin at Hiley. Instructions while test driving, questions and paperwork met our expectations of buying a new car. Star treatment was the feeling when picking up my new Jetta. I met other people at the dealership who were just as friendly and concerned for my total experience. Thank you Hiley. Now I am really enjoying my new ride. More

Seth did an awesome job of getting me the exact color of car I wanted. He made sure it was there and waiting for me. We had to drive 2 1/2 hours to get there and our experience was well worth the drive ti car I wanted. He made sure it was there and waiting for me. We had to drive 2 1/2 hours to get there and our experience was well worth the drive time. The dealership in Wichita Falls seemed very un-interested in our business, so from now on Seth at Hiley's will be getting our business!! More

I was recommended by USAA. They never attach their name to anyone that they have not vetted before. As I assumed Hiley was miles ahead of any other dealer we contacted. They had to find the car I wanted an to anyone that they have not vetted before. As I assumed Hiley was miles ahead of any other dealer we contacted. They had to find the car I wanted and continued to try until they found exactly what I wanted. Ken our salesman was excellent. More

When I say Ken made purchasing a car easy, I sincerely mean it! I went to Toyota, Hyundai and Honda in that order to purchase a USED car. But when I got to Volkswagen there was no comparison. In fact, I w mean it! I went to Toyota, Hyundai and Honda in that order to purchase a USED car. But when I got to Volkswagen there was no comparison. In fact, I walked way with a BRAND NEW CAR!!!! I never even imagined getting a brand new car in my price range but I did. The difference for me was the customer service especially Ken.He walked right up to us and greeted us with a friendly introduction and walked away. He gave us time to look and come find him. He never once pressured us, hover around or probed for price ranges. When I was ready, he was right there ready with keys in hand and like let's take it on the freeway and drive it for as long as you need to. I really liked the option to be able to test drive on the road and freeway, which helped me make an informed decision. After which, he did a phenomenal job at making the financial process easy by working with his managers to get me into a BRAND NEW CAR!!!!! More

I would say this is the best experience we have had buying a car. All salesmen were friendly but not pushie. Rocky was out of the dealership when we came in. We had stopped by the dealership a week buying a car. All salesmen were friendly but not pushie. Rocky was out of the dealership when we came in. We had stopped by the dealership a week before and got some basic information from Rocky, so preferred to work with him again. Since he was not at the dealership at the time a young man (can't remember name) let us drive the car we were interested in. He was very informative and friendly. Once Rocky returned we were turned over to him to finish the experience. Rocky knows his cars and explained all of the bells and whistles. Never once did we feel pressured. Once we had agreed on a price and was turned over to the finance department, we were walked thru this situation with the same friendless and helpfulness. Again not pressured. Again I want to say this was a very pleasurably experience. Top thumbs up for all. Richard & Loretta Fisher More

We were looking for a car for my husband and decided to research them online prior to going to the dealership. We decided on the VW and I requested a quote online from Hiley Volkswagon. I received a repl research them online prior to going to the dealership. We decided on the VW and I requested a quote online from Hiley Volkswagon. I received a reply back from Ken very quickly verifying what we were looking for. He sent me an actual quote back, not a "come in and we'll see what we can do". The next day I went in and after the test drive decided it was the car for us. Ken made the process very easy and quick. He went over the entire car with me and made sure I knew what all the buttons were. My husband could not go look at the car with me so I did all the documents and the next day he was able to go on his lunch break to finish signing all the papers. He was very impressed with how quickly he was able to get in and out of there. Everyone at the dealership was extremely friendly and they were never pushy or made me feel that I had to buy right then. I know that as soon as we are ready to buy another car I will be contacting Ken first. More

Rocky is so amazing! This is my first Volkswagen car and he was so helpful with finding the right car I wanted. He wasn't pushy like most car salesmen are and gave me and my father enough time to think the he was so helpful with finding the right car I wanted. He wasn't pushy like most car salesmen are and gave me and my father enough time to think the deals we were given on the potential buy of my new car. I really appreciate the Hiley dealership because even though they are hoping to make a sale with you, it doesn't seem that way at all. They make you feel comfortble, answer all your questions in a timely quick manner, and make the paperwork process a breeze to go through. I went for my courtesy checkup on my Jetta a few days ago and Rocky still remembered me and asked how my father was doing. Another thing I appreciate about Hiley is they answer your questions quickly, which nowadays is diffcult to find in any dealership or company. I'd recommend them for sure! :) More

Seth was so great to work with. He searched high and low for the specific car I wanted. The buying process was so quick & easy- I worked with him on price before I came in & I was out the door within an ho for the specific car I wanted. The buying process was so quick & easy- I worked with him on price before I came in & I was out the door within an hour! He's even delivering the car to my front door once it comes in. I can't say enough about how great of an experience I had at Hiley! More