Hiley Volkswagen of Arlington

It was a pleasure to have Ken as the salesman. He went out of his way to find the vehicle I was looking for, and surprised me when he found one a couple weeks before his best estimate. out of his way to find the vehicle I was looking for, and surprised me when he found one a couple weeks before his best estimate. More

Excellent experience, Andy was very helpful in getting the car and price we wanted. I would recommend anyone looking for a VW to go to Hiley VW and ask for Andy. We are the proud owners of a 2011 VW Jetta the car and price we wanted. I would recommend anyone looking for a VW to go to Hiley VW and ask for Andy. We are the proud owners of a 2011 VW Jetta TDI. Thank You again Andy. More

My mother and I were having troubles with my car and we decided to go looking just to see what was available. We knew we wanted to look at VW Beetles and we happened upon this dealership. We were immediate decided to go looking just to see what was available. We knew we wanted to look at VW Beetles and we happened upon this dealership. We were immediately greeted by a friendly sales person named Andy who showed us the cars and answered all our questions. When it came to financing, Jeff helped us and gave us a price we couldn't refuse. We did not plan on buying a car that day, but we couldn't pass us such an excellent car. Jeff and Andy were extremely friendly and had no problem dealing with our pain-in-the-butt questions and extremely outgoing and straightforward personalities. They really made the car buying experience memorable in all the right ways. More

Right from the beginning Seth was very professonal covering all areas of concern with buying a new car and all the features we wanted the deal was complete in 2 days and we are very satisfied covering all areas of concern with buying a new car and all the features we wanted the deal was complete in 2 days and we are very satisfied More

Leasing a new car every 3 - 4 years is not something that I look forward to because I never feel confident that I'm getting a fair deal. I usually leave a dealership feeling frustrated and manipulated. For I look forward to because I never feel confident that I'm getting a fair deal. I usually leave a dealership feeling frustrated and manipulated. Fortunately, that was not the case at Hiley VW when I worked with my salesman, Ken Erwin, and Chad in Finance. I never felt any pressure and I did feel like they were being completely honest with me. I'm very happy with my new VW and I definitely recommend this dealership. More

Ken and his team were very friendly and great with explaining the best option for me. I appreciate the ho hassle or haggling for deals. As a single woman I felt I received a fair deal without the need explaining the best option for me. I appreciate the ho hassle or haggling for deals. As a single woman I felt I received a fair deal without the need for "re-enforcements". I would recommend this dealer. More

Started working with Ken via email and went in the next morning for a test drive. Although there was a little mis-communication regarding the body style of the Jetta I was looking for, as soon as we clear morning for a test drive. Although there was a little mis-communication regarding the body style of the Jetta I was looking for, as soon as we cleared that up Ken immediately showed me the TDI's they had in stock and I selected the vehicle. Everything, from the test drive, trade-in review and price, and signing all the paperwork went extremely smooth. Ken and Paul were both extremely helpful and knowledgable throughout the process. I would refer Hiley VW, Ken, and Paul to anyone interested! More

It was a pleasure dealing with Ken Erwin online and the entire Hiley team! By far the best price in Texas (and yes, I checked - Dallas, Austin, Houston, San Antonio...) and we came to an agreement with ea entire Hiley team! By far the best price in Texas (and yes, I checked - Dallas, Austin, Houston, San Antonio...) and we came to an agreement with ease. The car was ready and waiting for us, the finance team was prepared and helpful and an overall excellent experience! Ken made us feel as if our business was valued at Hiley VW. That may sound a bit odd, but after dealing with other places in the area, it was a good feeling for us to finally find! If you are shopping for a VW and want fantastic customer service, great communication and the best price around, go to Hiley VW!!! More

We decided the VW Touareg TDI was our vehicle: 25 mpg and able to tow 7700 pounds. The Austin dealer had our car and color but would not come off of MSRP. The Consumer Reports Build&Buy system came back wi able to tow 7700 pounds. The Austin dealer had our car and color but would not come off of MSRP. The Consumer Reports Build&Buy system came back with quotes in San Antonio and the Dallas area. Hiley VW in Arlington honored their target price of $2004 off of MSRP for the TDI model by phone. Seth Washburn aquired our preferred color from another dealer, driving the vehicles himself to save us a transfer fee. We arrived from Austin to find our vehicle on the showroom floor and bottled water in Seth's office. We came with financing arranged, but Paul worked to beat our local credit union by .5% while Seth spent several hours walking us through all of the technology this vehicle has to offer so we could truly get our money's worth. Seth called me today to see if any questions had developed over the weekend and if there was anything else he could do to help. I really sensed a heart of service at Hiley. The best new car buying experience we've ever had! More

I found my Dodge Magnum RT on cars.com, called Kevin in internet sales and setup a meeting that day. When I got there Kevin was with another customer but Rocky was more than happy to help me with the buyin internet sales and setup a meeting that day. When I got there Kevin was with another customer but Rocky was more than happy to help me with the buying process and there were no issues between the two on sharing the sale. I went in on Wednesday with the intention of having my trade valued and doing some research, I left with my car on Friday and it was a done deal. We also greatly enjoyed Paul, the finance manager who worked with us. He made the paperwork quick, easy, and a fairly entertaining part of the buying process. More