Hiley Volkswagen of Arlington

I have purchased a VW Jetta before from this dealership. I made the terrible mistake of trading it in on a 2010 jeep. Due to a lifestyle change the Jeep fit my needs temporarily. I went into Hiley with my m I made the terrible mistake of trading it in on a 2010 jeep. Due to a lifestyle change the Jeep fit my needs temporarily. I went into Hiley with my mind set on 2 different things. 1. Get back into a vw as soon as possible. 2. GTI. I came in looking for a red GTI. Ken was very prompt, fun to work with, great guy over-all, he listened to what i was looking for, and even brought up another idea. A Black GTI with red accents. I saw that car and it immediately hit the spot. I have not owned a black automobile before, and I am very happy with the color. I was glad he took the time to listen, and recommend based on what he gathered of my preference and lifestyle. He even helped by making sure i drove the DSG with the paddle shifters before deciding on the manual. Driving traffic every day.....incredible recommendation, which in turn, led me to an equally incredible decision. Ken has since then, stayed in touch to make sure the car is meeting my needs, And i know if i have any issues or questions, he would be excited to help. Incredible experience, that's why I returned, that's why I would recommend, and that's why I will always shop with Hiley. Thanks now, and thanks ahead of time for taking care of me and my new toy! More

The experience was positive from the first phone call to drving off in my new Jetta. The oral deal over the phone was honored. I was shown around the dealershp and introduced to people in the various depa drving off in my new Jetta. The oral deal over the phone was honored. I was shown around the dealershp and introduced to people in the various departments and made to feel like I was a valued customer. We will recommend Hiley highly!!! More

Everyone at Hiley was really nice. They made the car buying experience a breeze. I would recommend them to anyone. Also the JettaTDI is THE BEST CAR I'VE EVER HAD!!!!!!!!!!! buying experience a breeze. I would recommend them to anyone. Also the JettaTDI is THE BEST CAR I'VE EVER HAD!!!!!!!!!!! More

I found a very laid back atmosphere with a professional but sincere attitude. Really made me want to work at Hiley. I do not just throw out good comments or good surveys as I am in customer service. I r but sincere attitude. Really made me want to work at Hiley. I do not just throw out good comments or good surveys as I am in customer service. I rate Hiley at 11 on a 1-10 scale More

The over-all experience was very good;very expedient and efficient.The sales staff was very accomodating as i had to come from the house in Houston in order to get the title transferred. efficient.The sales staff was very accomodating as i had to come from the house in Houston in order to get the title transferred. More

We chose Hiley Volkswagen of Arlington again because we had such a good experience with them on the lease of our prior vehicle. We appreciate the friendly and professional sales and service. And we are hap had such a good experience with them on the lease of our prior vehicle. We appreciate the friendly and professional sales and service. And we are happy with the deal we got on our new Tiguan. You guys are great ! God bless you. More

Ken and the rest of the staff were very professional, yet friendly. I was looking for a specific model w/ options that are not very common. Ken found what I wanted and still sold it at a good price where a friendly. I was looking for a specific model w/ options that are not very common. Ken found what I wanted and still sold it at a good price where as some other dealers would not come off MSRP knowing there were not many. On the day I was picking up the car, Ken picked me up on his way to the dealership so my wife wouldn't have to drive the 30 miles to drop me off. Kudos to Ken. I am very happy with my experience with Hiley VW. If our next car is a VW I will buy it from this dealership again. More

My experience with Hiley VW was superb. Again. I have bought several cars from this dealership over many years and continue to come back over and over. I've sent a number of my friends, too, and they cam bought several cars from this dealership over many years and continue to come back over and over. I've sent a number of my friends, too, and they came away pleased. While Hiley owns several dealerships, it is not one of those "mega dealers" with hundreds of stores. There is a distinct low-key, family touch that permeats the customer experience. Everyone is friendly and genuinely shows it, including those you are not directly dealing with at that moment. Welcoming can be an over-used word, but not in this case. The shopping experience was beyond good. I wanted a relatively hard-to-find model and equipment combination that was not immediately in stock. They went beyond just looking at other dealerships for a car and ended up going directly to the "port of entry" to find my car equipped exactly the way we wanted it. And they got it to their dealership, and ultimately to me, even faster than they originally promised. The pricing was excellent. No games. Straightforward, professional, and easy to complete in a very reasonable period of times. I recommend Hiley VW without hesitation. More

After having visited several dealerships and leaving empty handed each time, I finally ended up at Hiley Volkswagen and drove out of the parking lot in a new car. The team I worked with was amazing and empty handed each time, I finally ended up at Hiley Volkswagen and drove out of the parking lot in a new car. The team I worked with was amazing and by far went the extra mile, I never once felt haggled or like I was getting the run around which is what I received at all the other dealerships I visited. I would 100% refer Hiley to anyone I know buying a new car and I also hope the next car I buy will be from Hiley as well. Thank you to Andy and Harlan and the rest of the Hiley Volkswagen Team you made buying my car an amazing experience! More

I first contacted Ken via chat on-line. It was a great experience. Found what I wanted and had the price before I ever went in. Sale only took about an hour. Paperwork took a little longer but that's expe experience. Found what I wanted and had the price before I ever went in. Sale only took about an hour. Paperwork took a little longer but that's expected at most dealers. My experience with Ken was awesome, I would recommend him to anyone. More