Hiley Volkswagen of Arlington

I came into Hiley Volkswagen to originally get my VW Jetta repaired. I had been in ther service dept. often becasue my Jetta was getting older and kept breaking down. I had not planned on getting a new Jetta repaired. I had been in ther service dept. often becasue my Jetta was getting older and kept breaking down. I had not planned on getting a new car that day but Ranfy, the service manager had set me up with Andy. Andy is a sales rep., that put me into A 2008 Nissian Altima. I am absolutley in love with my new car. Very pleased with the way everything went. It all ran smoothly. Andy did not pressure me into buying anything. He only helped me. I was upset about getting rid of my Jetta because I got it as my 16th birthday present. I had it for almost 5 years. I was crying and Andy assured me that everything was going to be okay. I reccomend Hiley Volkswagen to anybody looking to buy. More

It was a good, hassle-free experience. The showroom was nice and clean. The personnel was very friendly and helpful. I would definitely be a return customer. nice and clean. The personnel was very friendly and helpful. I would definitely be a return customer. More

Ken was willing to be patient with us when we were initially looking and not ready to purchase immediately while attempting to sell our vehicle privately. When we decided to go ahead and pursue a trad initially looking and not ready to purchase immediately while attempting to sell our vehicle privately. When we decided to go ahead and pursue a trade in, Ken stepped right in to assist with getting us a fair trade value and make the purchase of a similar vehicle from their showroom floor quick and painless. We were very happy with our experience at Hiley with Ken's help. More

Ken Erwin made my car buying experience actually enjoyable. He didn't try and meander around the issues I needed handled, instead, he handled them with experience. Ken was never pushy like the othe enjoyable. He didn't try and meander around the issues I needed handled, instead, he handled them with experience. Ken was never pushy like the other dealers, and maybe that's because he knew he was giving me the best deal in the Texas metroplex - I received my brand new, 2012 car below invoice. More

Sam was very professional, prompt, and courteous. He found a very difficult to locate vehicle with my request for a specific transmission and trim in a short period of time. found a very difficult to locate vehicle with my request for a specific transmission and trim in a short period of time. More

We dealt with several of the DFW area VW dealerships before buying from Hiley. We appreciated Sam Fowler's vast knowledge of the brand and "non-pushy" sales technique. We've been longtime VW owners, s before buying from Hiley. We appreciated Sam Fowler's vast knowledge of the brand and "non-pushy" sales technique. We've been longtime VW owners, so we knew quite a bit about the brand and the particular car we wanted but Sam was very helpful & pointed out several things about the new models we didn't know. Overall, a great experience & would highly recommend making the drive to Arlington! More

My car buying experiences have been rather horrific so far. From my first car, to my last one, every dealer has somehow been able to take advantage of me and my money. I did not feel this with Ken. I s far. From my first car, to my last one, every dealer has somehow been able to take advantage of me and my money. I did not feel this with Ken. I simply sent over a request that I was looking at the Jetta and shortly after he responded. I knew what I was looking for... but was unsure how I would be able to get one so soon. Well, Ken jumped on it... Found what I was looking for, made his suggestions and here we are now, and I am driving the FIRST 2012 Jetta GLI in the US (At least consumer purchased). Dealing with Ken was simple. I am a store manager for AT&T, and I know what it takes to be a great sales person, but also what it takes to fail. Ken was kind, courteous and down to earth. It never hurts to have a little fun, and he did. He made the buying experience smooth, simple, and most of all, free from confusion. I love my car... I loved the ease of the sale... and I am completely satisfied with the way I was treated by Ken. This review is strictly for Ken, as if it werent for Ken, I would have walked away when talking with the finance guy. The most important part of being a leader in this world, is your personal character. Kens personal character is what kept me smiling, kept me interested. The GLI is amazing, BUT, I would have walked away from it, easily, if it had not been for Kens character and how excited he was personally for me to be getting this car. Ken deserves the best recognition possible for any of your sales people. More

My new car buying experience was very smooth. This was a long distance purchase/trade-in and the first time I have purchased a car without seeing it first. I was very nervous, but everything was as describe long distance purchase/trade-in and the first time I have purchased a car without seeing it first. I was very nervous, but everything was as described with no surprises. Employees were very friendly and professional. Accommodating to children during my transaction. Competitive pricing and great service. More

Being in High Tech Sales myself for over 15 years, it is very easy for me to realize when I'm in the company of another sales professional. Two VW reps at Hiley should be recconized as outstanding for very easy for me to realize when I'm in the company of another sales professional. Two VW reps at Hiley should be recconized as outstanding for their support throught out the pre/post sales support. They are Ken Erwin & Seth Washburn. Seth Washburn did an outstanding job at the begining statges and the warm transfer to Ken Erwin. Ken took me from Pre to post sales and the experience has been extraordinary. Don Landers More

I have purchased a VW Jetta before from this dealership. I made the terrible mistake of trading it in on a 2010 jeep. Due to a lifestyle change the Jeep fit my needs temporarily. I went into Hiley with my m I made the terrible mistake of trading it in on a 2010 jeep. Due to a lifestyle change the Jeep fit my needs temporarily. I went into Hiley with my mind set on 2 different things. 1. Get back into a vw as soon as possible. 2. GTI. I came in looking for a red GTI. Ken was very prompt, fun to work with, great guy over-all, he listened to what i was looking for, and even brought up another idea. A Black GTI with red accents. I saw that car and it immediately hit the spot. I have not owned a black automobile before, and I am very happy with the color. I was glad he took the time to listen, and recommend based on what he gathered of my preference and lifestyle. He even helped by making sure i drove the DSG with the paddle shifters before deciding on the manual. Driving traffic every day.....incredible recommendation, which in turn, led me to an equally incredible decision. Ken has since then, stayed in touch to make sure the car is meeting my needs, And i know if i have any issues or questions, he would be excited to help. Incredible experience, that's why I returned, that's why I would recommend, and that's why I will always shop with Hiley. Thanks now, and thanks ahead of time for taking care of me and my new toy! More