Hiley Volkswagen of Arlington

I recently bought a 2012 Jetta from Ken Erwin. This was the most simple and painless automobile purchase I have ever experienced. Ken answered all of my questions and found me exactly what I asked for. I a the most simple and painless automobile purchase I have ever experienced. Ken answered all of my questions and found me exactly what I asked for. I am from out of state and Ken was always readily available when I called or emailed him. I wouldn't hesitate to recommend Hiley VW to any of my friends or family. The price couldn't be beat either. Thanks Ken, for being so helpful! More

Absolutely hate dealing with the "used car salesman" at dealerships, but Ken Erwin was a breath of fresh air. 90% of all correspondence was through prompt e-mail and no hounding phone calls a salesman" at dealerships, but Ken Erwin was a breath of fresh air. 90% of all correspondence was through prompt e-mail and no hounding phone calls as we experienced with other local dealerships. This was our first new car purchase in 7 years and it went very smoothly. We absolutely love our Jetta Sportswagen in that beautiful toffee brown color! Thanks again Ken and Hiley VW... More

I wanted a new Jetta with a manual transmission, so my husband did some research on the internet to find what I was looking for. He found a Toffee Brown Metallic (my first color choice) with a manual tran husband did some research on the internet to find what I was looking for. He found a Toffee Brown Metallic (my first color choice) with a manual transmission at Randy Hiley in Arlington. He emailed to inquire. Quickly, he got a response from Ken Erwin, the Internet Sales Manager quoting a great price. After a few emails to ensure this car was really what we were looking for, we made an appointment to test drive the car the next day. We drove a long way to go to Hiley Volkswagen, and it was worth it! Ken was ready to meet with us at 9:00 that next morning. He was knowledgeable about the car and all its bells and whistles. (and there are many!) We then worked with Rezwan in the finance department, and he was knowledgable, efficient and fun to work with. We picked the car up the following Monday and it was sitting in the showroom with our name on it! Would "Highly recommend Hiley"! More

Not your typical car buying experience....THEY AREN'T PIRANHAS! SO REFRESHING!! We went to Lewisville and dealt with a salesman who was pleasant...but his sales manager was AWFUL! At Hiley VW in Arlingt PIRANHAS! SO REFRESHING!! We went to Lewisville and dealt with a salesman who was pleasant...but his sales manager was AWFUL! At Hiley VW in Arlington, Ken was very calm, and he tried hard to find the vehicle I specifically wanted by searching everywhere - others (internet sales) called me back and said they couldn't find it...they just didn't try hard enough like Ken did! Chad, the sales manager, was very pleasant to deal with - NOT a piranhas!! Ken was very professional and great with details. Please give him a call - you will see what I'm talking about! More

My husband and I have been fans of Hiley Volkswagen for years. We just purchased our 3rd VW (this time a new 2012 VW Passat) from Hiley. Sam Fowler was our salesman, and was so helpful and friendly, years. We just purchased our 3rd VW (this time a new 2012 VW Passat) from Hiley. Sam Fowler was our salesman, and was so helpful and friendly, and his experience in the business really helped us in deciding on the exact VW we wanted to buy. We had to wait a bit for the car to be delivered to the dealership, but it was well worth the wait. Everything we asked for and more. Hiley's sales and service can't be beat! More

We leased a Tiguan and we love it. Ken was really accommodating, helpful, nice and funny. We felt really comfortable looking at the cars we were interested in and asking questions. What made our expe accommodating, helpful, nice and funny. We felt really comfortable looking at the cars we were interested in and asking questions. What made our experience better is that we never felt pressured to make a decision. We would definitely recommend the dealership and Ken. More

My Hiley VW experience has been excellent so far. Ken Erwin was able to work with me during a very difficult time and made the process so easy. He set everything up long distance, and when I got to the d Erwin was able to work with me during a very difficult time and made the process so easy. He set everything up long distance, and when I got to the dealership it was a very streamlined process. My fears and hesitations as a first time buyer right out of college simply dissolved after dealing with Ken. The one issue I've had with my vehicle thus far was expertly dealt with in the service department, where I met with friendly and helpful staff. I would recommend the Hiley team/Ken Erwin to anyone and everyone. More

We were very pleased with the respect and courtesy that we were given while purchasing vehicle. Andy helped us find a car that fit our needs and we will be going back to see him the next time we need to p we were given while purchasing vehicle. Andy helped us find a car that fit our needs and we will be going back to see him the next time we need to purchase. I would recommend Andy over and over again to my friends and strangers who are looking to purchase a vehicle. More

Ken was very patient with me and my husband. We were unsure of the vehicle we wanted and he accommodated us every time our minds changed. I will DEFINITLY buy from Ken and Hiley VW again. The prices wer unsure of the vehicle we wanted and he accommodated us every time our minds changed. I will DEFINITLY buy from Ken and Hiley VW again. The prices were the best, I did my research. The staff is very friendly and were NOT pushy!!!! Thank you for the first ever GREAT buying experience... More

I recently purchased my 2012 VW CC Lux Limited from Hiley VW. I was contacted by Ken Erwin soon after I requested an online quote on a CC. Ken is very friendly, funny, courteous, knowledgeable and yet prof VW. I was contacted by Ken Erwin soon after I requested an online quote on a CC. Ken is very friendly, funny, courteous, knowledgeable and yet professional(You name it and he's got all). If you are in a market for a VW, Ken is definitely the guy to deal with.You will not be disappointed. Guaranteed. Hiley VW didn't have the trim & color combo that I wanted in stock. They got me the exact trim level and color combo that I requested the very next day.They gave us a great deal on the pricing (with options) and we didn't even have to look any where else. Ken showed us every single available option and feature on the car in a very descriptive manner.He gave us all the important information about the warranty and the service schedule. We were even introduced to the director and the head service adviser by him (Not many dealerships do that). He also gave us a tour of the service facility. I can't remind anything that he didn't go over. The entire car purchase experience was excellent. It didn't feel like we were buying a car from the dealership.Not for a bit. It was like buying a car from someone you know and trust. The car purchase could not get any better in my humble opinion. The entire team at Hiley VW (Ken, Chad, Harlan and Paul) were great.I will definitely recommend Ken and the entire team at Hiley VW. Hiley VW will be on top of my list for sure when I am in the market for a new car. Thanks. We love our new CC. More