Hiley Volkswagen of Arlington

I went with no expectations - The best service I have ever received - Had been working with Ken Erwin over the internet - no pressure from salesperson - Made an appointment to go and see the car I was lo ever received - Had been working with Ken Erwin over the internet - no pressure from salesperson - Made an appointment to go and see the car I was looking at - sat down and stated what needed to happen to complete the deal and it happened - left with my new VW Beetle Turbo - I can completely state I would return here for my next car and again work with Ken Erwin - very friendly, knowledgeable and was right there through the whole process - I just returned from my 30 check up on my car and the Service Department was excellent - got my car in and out and went over the check up report with me making sure I understood everything - asked if I had any questions on my new car and when I did went over it with me and stated they would see me again when my car reaches 10000 miles - I was there no longer than an hour and at other dealerships I have waited longer than an hour and a half for a simple oil change - I am really impressed and that takes a lot - Great Place to purchase a car - Highly Recommend!!!! Vicki More

Great service and great cars. We bought a Jetta there in 2011 and have now bought a Passat. Never any issues getting it serviced and the salesmen are nice and respectful of my time. 2011 and have now bought a Passat. Never any issues getting it serviced and the salesmen are nice and respectful of my time. More

I traded in my 2008 Toureg for a 2013 Passat. It was a wonderful experience. I was given what I needed on my trade in and a very fair price for my new car. The whole experience was effortless on my end. wonderful experience. I was given what I needed on my trade in and a very fair price for my new car. The whole experience was effortless on my end. They wanted my business and made that known. Ken came in after his shift to keep me from having to wait another day for my Passat. He has great knowledge of the Passat and showed me how to set all of the settings on my car. I would definitely buy another car from him and have recommended that my sister (a Volkswagen customer) buy a new car from Ken. I really appreciate all of his hard work and LOVE my Passat. Tracy Bohannon More

As I live out of town, I called Hiley based on a previous experience my daughter had with them. I was very, very impresed with the rapid response and efficient service I was provided by phone. I was able t experience my daughter had with them. I was very, very impresed with the rapid response and efficient service I was provided by phone. I was able to view online the cars they had available, and they gave me quote over the phone. They were so much more responsive and helpful than any other dealership that I spoke with or visited. I am very grateful to them for their help and would encourage anyone else to work with Hiley. More

Honest Review, Hello! This is the second Honest Review, Hello! This is the second Volkswagen I have purchased from Hiley in the past year. I was unhappy with my 2012 GTI (pers Honest Review, Hello! This is the second Volkswagen I have purchased from Hiley in the past year. I was unhappy with my 2012 GTI (personal preferences) and decided to upgrade to a 2012 New Beetle this past week. Hiley listened to my needs and expectations and helped me get into a car that I would be happy with! I was truly impressed with their ability to answer my questions and help me find a car that I truly love. We had the pleasure of having Harlan as our finance representative. He was very helpful, efficient, and knowledgable. I was very impressed with his ability to make things clear and answer our questions in a way that we could understand. He made me feel confident that we were getting a good deal. He was a pleasure to work with, plesant, and helpful! He is an asset to the Hiley finance team and I am happy we met him. I would like to give a special Thanks to Marc Welch, the General Manager, as he made sure that I was 100% happy and took the time to listen to my needs and expectations. He was a professional, friendly, and a down to earth person that made me feel that I was a valued customer. I appreciate him more than I have words! He helped me more than I can express! Our car buying experience was exceptional because of him! Thank you! If you are looking to buy a car, PLEASE stop by Hiley to see what they can do. As a picky person that is very detail oriented... I expect exceptional! Hiley truly met my expectations and I would recommend them 100%! Hiley makes sure you are happy more than just on the day of purchase, but longterm!!! - Jennie Womack More

Service Department Review! I would like to Service Department Review! I would like to tell everyone in the DFW area, "If you are not getting your V-Dub serviced at Hiley, you are mi Service Department Review! I would like to tell everyone in the DFW area, "If you are not getting your V-Dub serviced at Hiley, you are missing out!" Hiley Service Department is absolutely exceptional. Huma, my personal service advisor, is absolutely awesome! She is 100% knowledgable, honest, and clear! She goes way beyond the extra mile for her VW owners! Always greets me with a smile and takes the time to address every concern. She knows my name and I know I am not a number! I LOVE HER! She is so awesome! I will never take my car anywhere else as long as Huma is at Hiley! Please visit her! I am very picky and she is exceptional! She gets it! My car is my baby and she makes me feel confident about dropping it off for service. The best customer service I have received in the Wichita Falls, DFW, and Waco areas! Steve Clare, the service manager is TRULY a BLESSING to all VW owners! He is so knowldgable! He answered questions about my VW that google couldn't even answer! He is clear, honest, polite, helpful, and exceptional. He listened to my concerns and immediately started meeting my needs and got my car fixed! I was absolutely impressed with his love for volkswagen and his passion for his customers! If you are a VW owner and you need any kind of service I ask that you try our Hiley Service. Even if you bought your car at a different dealer.... you won't regret trying them out! Thank you for all of your hard work! I am a customer for life! Exceptional Experience! Hard working Staff! IMPRESSED! - JW More

My wife and I wanted to purchase a new TDI Jetta because we were moving away from our jobs out to the country and knew MPG was going to be very important to us. Our current vehicles weren't made for that t we were moving away from our jobs out to the country and knew MPG was going to be very important to us. Our current vehicles weren't made for that type of driving and as this would be my wife's car I wanted to find something comfortable and sporty. We also have a 14 month old daughter that would be traveling with us on our commute and so room for a car seat was a must!!! I did my research online for dealerships in the DFW area and found a car I liked and made a call. Ken the internet sales person was extremely helpful and informative answering any and all my questions. This was going to be a major purchase for our family because of the amount of driving we would be doing which is approximately 180 miles per day. Ken was never high pressure or pushed us for anything just kept in touch with emails and answered my questions as I sent them to him. When my wife and I decided we wanted the car I was able to submit all the information I needed to Ken online and he was able to get the deal moving for us. When we arrived at the dealership he had the car cleaned and ready to test drive. My wife and Ken took the car out and she LOVED it!! Our other vehicle had not power and was very sluggish. This Jetta would run when you hit the pedal and that was a great surprise knowing it was a 4-cylinder. When my wife got back with the car she let me know she wanted it so we got started finalizing all the paperwork. We had our daughter with us and Ken was so good with her and never seemed frustrated or bothered by the fact that sometimes we had to run all over to get her. One of the most important things I can tell you is my wife and I have bought a handful of cars now and looked at plenty and she has never been happy with a sales person until Ken. She described him to me as more personable and friendly than any other sales person she had dealt with and that he never treated her like a "woman that knows nothing about cars". I really enjoyed working with Ken with his professionalism and his ability to get our deal done even with the negative equity we brought to the table, and make our buyer experience enjoyable. My wife and I have been driving our TDI Jetta now for a couple weeks and we are still in love with it. We look forward to dealing with Ken again in the future as my wife will be looking for a vehicle in the near future for the weekend driver that we can take are planned to be larger family and friends out in. I highly recommend Hiley Volkswagen and our sales person Ken to anyone I know that is interested in a new car. More