Hiley Volkswagen of Arlington

Ken Erwin is Fabulous! Easy to work with and made this transaction Smooth. We have bought a lot of cars in the past and this was by far the best experience thus far. His knowledge of the product he sell transaction Smooth. We have bought a lot of cars in the past and this was by far the best experience thus far. His knowledge of the product he sells is amazing. The whole process was spectacular! I would and have recommended him to everyone that I talk to!! He is a major asset to the Volkswagen name. More

I bought my Jetta TDI from Ken Erwin about 3 years ago. I called him on the Sunday before Labor Day because a light in my car went on and I was afraid if I drove it I would cause the car more damage. I for h called him on the Sunday before Labor Day because a light in my car went on and I was afraid if I drove it I would cause the car more damage. I for his voice mail and left him a message. Not only did he call me back, he made arrangements for me to pick up a loan on Labor Day. I picked up the car and the repairs were made the following day. Ken has always gone above and beyond after the sale. I would recommend Ken to anyone looking to buy a car. Not only does he do a great job getting you into the car you want, he constantly strives to ensure you are happy after the sale. More

We began dealing with Ken about a week before actually visiting the dealership. We drove in from Midland and stopped by last Saturday, August 24th. We owned a '13 Jetta TDI, which we traded-in for a '14 visiting the dealership. We drove in from Midland and stopped by last Saturday, August 24th. We owned a '13 Jetta TDI, which we traded-in for a '14 Passat TDI and couldn't be happier. We have since received a follow-up call from Ken about our satisfaction with the Passat and to be completely honest, we couldn't be more pleased with the whole experience and vehicle. We bought our Jetta from another dealer in Texas who deals in volume and will never do that again. This will NOT be our last purchase through Hiley VW and Ken. THANK YOU for everything!!!! More

Eric jumped through hoops to make a bad taste in this dealership a good one. Brad dealt with me directly and was patient and knowledgable of the product. As a Sales MGR of 25 yrs I can tell you that it w dealership a good one. Brad dealt with me directly and was patient and knowledgable of the product. As a Sales MGR of 25 yrs I can tell you that it was handled as I would have handled it. Eric keep up the good work remember you never can tell who can walk through that door at anytime. Always be honest and willing to do what it takes to make a satisfied customer for life. Word of mouth is the most gratifying or damaging thing that eigther come back good or bad.. Thanks Ralph Richardson More

we were greeted by rocky asking if he could help us look for a car. we were looking for used, my family really liked the passats so after a while looking at all the passats we were offered water in the show for a car. we were looking for used, my family really liked the passats so after a while looking at all the passats we were offered water in the show room and we really liked the new passat and bought it ! the one in the show room. the following saturday went to see rocky so he could help me set up Sirius offering us coffee and water every time. the third time we got our plates offered beverages again and they detailed the car while putting on the plates.great fantastic service. thanks. -mike hughes. More

I intended on buying from another dealership for a volkswagon. Had a few reserves but pretty much made my mind up to go thru with the purchase. I went online thru my company's website to print a certi volkswagon. Had a few reserves but pretty much made my mind up to go thru with the purchase. I went online thru my company's website to print a certificate. The website provided two certified dealerships. Neither one was the dealership I was working with. Just shortly after my phone rings and it was Ken Erwin. He asked a few questions and literally within minutes beat the other dealership's price. WOW!!! Very impressed! And that's HARD to do... He was very straightforward and honest...appreciate that! Thanks Ken...see you Saturday! More

I have now purchased 3 vehicles from Ken. He is a wonderful salesman, and doesn't waste my time. I have been very happy with all the vehicles I have purchased from him and will continue to do so in wonderful salesman, and doesn't waste my time. I have been very happy with all the vehicles I have purchased from him and will continue to do so in the future. More

Ken is an all around great salesman. He isn't the type of salesman who pressures his customers in buying extra options or warranties. The guys there are easy to work with and are friendly. My overall type of salesman who pressures his customers in buying extra options or warranties. The guys there are easy to work with and are friendly. My overall buying experience from Ken and the guys at Hiley has made buying a new car enjoyable. I definitely recommend Ken or Brad to people looking that are looking for great customer service and overall buying experience to go to Hiley Mazda VW. More

Excellent experience from the time I first contacted Ken via email. There was a very high level of professionalism on the part of everyone involved. This was a breath of fresh air at a car dealership. There via email. There was a very high level of professionalism on the part of everyone involved. This was a breath of fresh air at a car dealership. There were no high pressure attempts to sell me, but rather an open presentation of features and accurate answers to all my questions. They did not "sell" me a vehicle. I made the decision to buy based on the information that I received. I couldn't recommend any other dealer above Hiley. Ken Erwin is a stellar salesman and represents his company very well. More

I started working with Ken on finding a new Passat TDI with manual transmission . He notified me when the car was available at Hiley and after a test drive I decided to buy the car if I could get the pric with manual transmission . He notified me when the car was available at Hiley and after a test drive I decided to buy the car if I could get the price down to edmunds.com market value price and if I could get the KBB trade-in value on my current VW. To my surprise he was able to make it happen. He is easy to work with and does not put any pressure on the customer. I would buy my next vehicle from him. Another great thing is that he continues to be of service AFTER the sale! Most salesman forget about you after you buy the car. If he does not know the answer to a question, he finds the answer. He does not make up answers and give his honest opinion. I highly recommend him and I think he is a great asset to Hiley VW! Sidenote: I am really enjoying my new 2013 Passat TDI. The car is huge and I am getting 44 MPG in the city and 50 MPG on the highway. I can easily get over 700 miles per tank with city driving. More