Hiley Volkswagen of Arlington

Richard, Thanks for your diligence in working with me on Richard, Thanks for your diligence in working with me on getting my daughter's car repaired You have restored my confidence in OEM Service Department Richard, Thanks for your diligence in working with me on getting my daughter's car repaired You have restored my confidence in OEM Service Departments. More

I did not feel great about my experience with this dealership. However, they did follow up several times to see what they could do to make me feel better about things. While I am still somewhat disapp dealership. However, they did follow up several times to see what they could do to make me feel better about things. While I am still somewhat disappointed, it's clear they do care about the customer experience and tried to work with me towards a solution. Ultimately, I was the one that signed the paperwork when I knew I shouldn't have. Just make sure you feel good about the price and any value for your trade in and you should do just fine. More

DeMario was great he asked me the right questions to find the car that fit my needs. I am a Realtor and therefore I needed a big trunk. He showed me the car and I feel in love with it. I and a lot of my f the car that fit my needs. I am a Realtor and therefore I needed a big trunk. He showed me the car and I feel in love with it. I and a lot of my friends never thought I would drive a Volkswagon. The only thing I did not like from buying a car is the wait of paperwork. Other than that I am happy with my car and how I was treated at the Dealership! More

Brad Griffith made my experience at Hiley Volkswagon ("Hiley") an excellent one. He was very accommodating, did not pressure me, and took the time to answer any questions or concerns I had. Everyone I i ("Hiley") an excellent one. He was very accommodating, did not pressure me, and took the time to answer any questions or concerns I had. Everyone I interacted with at Hiley was great, in fact. The woman who took care of the paperwork signing was very professional while quickly getting my signature on all the documents. She explained the different coverage’s and protection plans without pressure. I will definitely recommend Hiley to anyone I know that is in the market for a car. More

Kenneth was very helpful and did everything in his power to take care of us The processes was the easiest we have ever experienced in getting a new car to take care of us The processes was the easiest we have ever experienced in getting a new car More

after having vehicle serviced we drove home, an the very next day noticed a loud thumping noise under vehicle when driving down highway,so richard sch another appt to look at vehicle, an was able to find th next day noticed a loud thumping noise under vehicle when driving down highway,so richard sch another appt to look at vehicle, an was able to find the cause an fix the problem. he was very helpful going out of his way to keep us informed as to when they pulled the vehicle into the bay to look at it an what the prognosis was an what the status was of parts ordered, we never needed to call up there wondering because richard made sure to call us 2 or 3 times a day. Hiley VW you have an excellent employee in richard because he strives to overachieve an not just settle for being average or ordinary. More

My car buying experience was great from start to finish. My salesperson, Ken Erwin is very professional and knowledgeable. He made me feel like I made the right choice. I had an extremely positive experie My salesperson, Ken Erwin is very professional and knowledgeable. He made me feel like I made the right choice. I had an extremely positive experience More

First my name is Michael dominguez, my wife Sonia and I went ot Hiely VW to look at the possibilty of trading in our VW Beetle for a new one. From the time we arrived at the dealership, we felt very welco went ot Hiely VW to look at the possibilty of trading in our VW Beetle for a new one. From the time we arrived at the dealership, we felt very welcome, Mr. Erwin greeted us and let us know he would work to answer any questions we may have. And he did, he was so helpfull we purchased a new VW Beetle. When it came to the lease Mr. Vann and Mr. Erwin work with VW Credit to get us approved and made sure it was deal we could live with. Once that was done, Ms. Siddique handled the paper work in a very professional manor and she also let us know about the car care policy that we could add to the lease that would repair anything, other than items that wear, wipper blades, motor oil, tires, etc.. Basicly a bumper to bumper and we did add it. We ejoyed our experience completely and will definitely will recomend Hiley and this crew of people to everyone we know that is looking for a car. More

We have been looking for a Germany car as my first car due to their good reputation. We visited several shops around our area and we feel so lucky that we visited your shop as there we received the heart- due to their good reputation. We visited several shops around our area and we feel so lucky that we visited your shop as there we received the heart-warming service from Ken. Ken is professional, helpful and humours with impressively profound knowledge about every car we showed interest. We got a white golf at very good price. When my husband told KEN that only white colour would be accepted and there was no white golf in the shop. Ken managed to get one from other branch in only one day's time which was so impressive. We appreciate all Ken's effort in finding us the right car in the shortest time. I do love my new golf. As a new driver this car gives me so much confidence on road. Easy to handle yet strongly built and good looking! Besides, the manager and other staffs are friendly and helpful as well. The shop is a pleasant place to buy a car which we can recommend to anyone around us. Thank you. More

I began this journey six months ago. I reviewed on line Lexus 350, Infiniti Q- 50, Toyota Camry and Hyndai Sonata. I visited one VW dealership in Ft. Worth and then stopped by Hiley. I really wasn't go Lexus 350, Infiniti Q- 50, Toyota Camry and Hyndai Sonata. I visited one VW dealership in Ft. Worth and then stopped by Hiley. I really wasn't going to buy that day but Ken had made several inquiries with me over the phone so I stopped in. It didn't take long for me to realize that Ken knew where I was headed. He had a vehicle brought up and allowed me to take our time and look it over. Didnt need a test drive because I already had taken one at the other dealership. So, we began the process . Ken was very open to what I was trying to get down to. He helped us through the red tape and expedited to his manager . Once we discussed what my objectives were they helped me get to where I needed to be on my new Passat SEL premium TDI white with Tan interior. Honestly, this was the easiest and stress less experience I have ever had purchasing a new car. The papereork went through fairly quickly and then Ken spent quite a bit of time going over and demonstarting as amny features as possible. He was very professional . What I really liked the most was the willingness to help me be satisfied with my decisions and to assist in anyway they could to get me to MY goal. Ken was extremely confident in selling the quality of this product . Welll, I am still in the new stage and hopefully the quality of the VW Passast TDI premium will live up to its reputation. I hope so because my last vehicle was 12 years old and had 233,000 miles on it. Have to go in for my first maintenance check up and get my license plate. I am sure Ken will stop by and check on how I am doing with my new Passast. That is the kind of guy he is. More