Hiley Volkswagen of Arlington

Mo Quadra The service department at Hiley VW is impeccable. The staff is great! Very attentive and courteous. You receive quality service. Mo Quadra is the best The service department at Hiley VW is impeccable. The staff is great! Very attentive and courteous. You receive quality service. Mo Quadra is the best! He is trustworthy and assures that the service you receive is accurate and complete. I have been interacting with him for about 3 years or more and have not been disappointed. I highly recommend him and Hiley to meet your car service needs. More

Fantastic I was sure t would not buy. Jorge was kind, listened to my concern and in the end I bought a car with no regrets I was sure t would not buy. Jorge was kind, listened to my concern and in the end I bought a car with no regrets More

Great First Time Buyer Experience!!! :) I loved working with Jorge and Kathy, they really helped me understand what I was getting into and enabled me to make the best purchase for myself! Th I loved working with Jorge and Kathy, they really helped me understand what I was getting into and enabled me to make the best purchase for myself! The sale went smoothly and I liked having Kathy explain all of the finance information and Jorge explain all of the aspects of the car. More

Great First Time Buyer Experience Jorge was great to work with. He was able to work with the price range I was aiming for, and I got everything I wanted. I am one satisfied customer! Jorge was great to work with. He was able to work with the price range I was aiming for, and I got everything I wanted. I am one satisfied customer! More

No service Had gone to Hiley for a used car since they appeared to be a good dealership. Checked a 2009 Ford Focus that was in pretty good shape. Found a issue Had gone to Hiley for a used car since they appeared to be a good dealership. Checked a 2009 Ford Focus that was in pretty good shape. Found a issue with the windshield washer and Hiley agreed to repair it. Signed paperwork and made an appointment to get windows tinted and the washer fixed. The windshield washer pump worked but the nozzle needed fixed. I came back a week later and repair & tinting took about 3 1/2 hours. Their waiting area in spacious with couches, big screen TV and coffee & water available. Since it was raining when I left, I didn't need the washer. 2 days later I go to use the windshield washer and it doesn't work. I contacted the salesperson, Tsion and told her of the problem, that it worked prior to Hiley looked at it, but wasn't working now. She said she'd contact the service manager about it. I didn't hear from her, so contacted her a week later. She said that they had replaced a part & weren't responsible for the washer not working. I again asked why had it worked prior to going in their shop & not afterwards. No responses. They maybe a good dealer for new car sales, but don't recommend them for repairs or used car sales. More

Will never go anywhere else I've worked with Hiley through three new cars. The sales always go smoothly and I'm always satisfied for years to come. The customer service is superb I've worked with Hiley through three new cars. The sales always go smoothly and I'm always satisfied for years to come. The customer service is superb from the employees I've worked with and the atmosphere is relaxed. Love, love, love this dealership! More

Great Experience First new care purchase in 15 years. I was a little hesitant going in, but Kevin got us started wit prelim info and a test ride. He switched departm First new care purchase in 15 years. I was a little hesitant going in, but Kevin got us started wit prelim info and a test ride. He switched departments when we followed up, and we were fortunate to get Jorge to help us finalize everything. He was very knowledgeable and pleasant. It was not the stressed-out experience I was expecting, but pain free and enjoyable. Thanks Jorge, Kevin, and Hiley Mazda! (Oh, and my wife love the CX-5!) More

Great! Jorge was very helpful with finding me a new car. He was able to answer any questions I had. If he didn't have an answer right away, he would find the Jorge was very helpful with finding me a new car. He was able to answer any questions I had. If he didn't have an answer right away, he would find the answer for me. More

Customer Service only exists when you are buying I purchased a used Volkswagen CC in 2013 from Hiley (in addition to at least two other vehicles in the past). I recently traded in my CC on a 2016 To I purchased a used Volkswagen CC in 2013 from Hiley (in addition to at least two other vehicles in the past). I recently traded in my CC on a 2016 Touareg which I purchased from Southwest VW. My suggestion; take your business to Southwest VW. They know what customer service is-before, during and AFTER the sale. Shame on you Hiley VW, I would've purchased that Touareg from your dealership had your customer service AFTER THE SALE been anything like it should be. Obviously, you don't see a past customer as a potential future customer. I say this is because I had a huge warranty issue with my CC and Hiley's service department refused to call the extended warranty company on my behalf and work out all of the coverage, payment, etc. They said that only I could do that. Mind you, this wasn't the first time I had to rely on my extended warranty. So, frustrated, I called a different dealership and instead of having my car towed to Hiley, I took it to another VW dealership who was happy to do the $2,000 worth of repairs and maintenance. When I traded in my CC on the Touareg recently, I called to get the refund on my previous extended warranty. Once again, I have to deal with Hiley. I thought MAYBE the customer service had improved and I would give them another chance. I was told by a finance manager to COME IN and sign a form and bring my odometer disclosure statement. I have really crazy work hours, so I asked if the form could be emailed and I'd be happy to send them the original odometer statement and the signed form. Ummmm, "nope (curtly) you HAVE to come in". When I ask, "Why?", I am told "because it's the way we do it." Well, Hiley VW, you will never get my business again. In addition, I have a family member who works for VW corporate. I can't wait to tell her this latest bad customer service experience. More

Hiley Team Jorge my sales consult was knowledgeable, efficient and fast. He did a great job of explaining everything. Jane was wonderful over the phone. Walter Jorge my sales consult was knowledgeable, efficient and fast. He did a great job of explaining everything. Jane was wonderful over the phone. Walter in finance was great. Too many people to name. The team at Hiley was very welcoming. I have already told my friends about Jorge and the whole team. Thank you Jorge and the whole Hiley team. #TEAMWORKMAKESTHEDREAMWORK# More