Hiley Volkswagen of Arlington

Mo and Richard have become more than service consultants. By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken By their care for me and my car (Sylvie), I have come to regard them as friends. Whether the problem is small or large, they make sure that I'm taken care of and kept informed and that the work is done promptly and properly. I look forward to seeing them when I bring Sylvie in for service. More

I wanted to talk to service manager, called him three times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks an times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks and they charged me $150.00 too, I had to take my car to another VW dealer, very bad customer service Richard service advisor was very rude, please don't even get close to them. More

Horrendous experience stay far far away Wish I could leave zero stars. So I found a car that I wanted...went through the whole process of applying for financing, got approved, bought insuran Wish I could leave zero stars. So I found a car that I wanted...went through the whole process of applying for financing, got approved, bought insurance and added to car to my insurance so I could go to the dealership to pick the car up the following day. I went there and then supposedly the car was damaged while it was being detailed and they didn't have another one. A couple of days later i got a call saying they had traded with a dealership in New Mexico and the car I wanted would be there the following day. After receiving a picture of the car via text, I waited for 3+ hours waiting to hear if they approved the same deal. Called when I heard nothing and left a message. Then got a text eod saying somebody else had sold the car. I just can't believe how shady this dealership is and how much they've messed around with me and wasted my time. Please save your time and energy and go somewhere else. Horrendous dealership. More

More Than Just a Trustworthy Service Advisor Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used Mo has earned my trust time and again. The quality of his work, the price of work performed, and his customer service is unparalleled. I have used him for about three years at this time, and have never been disappointed, nor have I questioned the service. I would definitely recommend him to anyone. More

This is the most dishonest dealer I have ever worked with. We have negotiated a fair price on a 2020 Atlas Sport and then the salesperson dissappeared the following day (due to a personal emergency) and with. We have negotiated a fair price on a 2020 Atlas Sport and then the salesperson dissappeared the following day (due to a personal emergency) and the dealer ran our credit then asked for more money in the form of $2k. We had emails and text messages that proved we agreed on price and the dealer still refused to provide us with the deal sheet until the next day when Ricky told us they made a mistake and wanted and additional $2k. I had also asked for the GM to call me but that request never happned. I would suggest anyone buying a VW look at other dealers in the DFW area that are more honest with better facilities and more inventory. More

If they price match make sure you read everything.. Made the mistake of putting a down payment then realizing the price match wasn't the same....Went down to talk to them and pretty much he blew me off Made the mistake of putting a down payment then realizing the price match wasn't the same....Went down to talk to them and pretty much he blew me off and says that this is what the other dealership did...Lesson learn, read everything and make sure the price you pay for is what you expected. Don't think they will explain everything to you. More

Outstanding customer service Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run grea Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW. More

great service advisor! mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service More

Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend them to everyone. knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend them to everyone. More

My Service Review Mo Qaddura attended to my auto service without hesitation. Everyone is always professional and ready to get the needs of customers handled in a speed Mo Qaddura attended to my auto service without hesitation. Everyone is always professional and ready to get the needs of customers handled in a speedy and complete manner! Thank you again, Mo! More