Hiley Volkswagen of Arlington

Excellent service and customer care I have nothing but high regards and respect for Mr. Mo Qaddura and his service team at Hiley Volkswagen. I purchased my custom ordered car from Autoba I have nothing but high regards and respect for Mr. Mo Qaddura and his service team at Hiley Volkswagen. I purchased my custom ordered car from Autobahn in Fort Worth and have never been happy with the services rendered there. After one final bad service job at Autobahn, I decided to head to Hiley Volkswagen to see if they could help me out. Not only did Mr. Qaddura personally see to my car, he listened. LISTENED! He took the time to listen to my woes and frustrations in regards to the previous "services" and instantly reassured me that Hiley Volkswagen is not like Autobahn. Let me just say that he was 100% correct. They always provide the best service on my VW Passat Wagon and even bring it back to me in such a clean state that it feels like a brand new car each time. Not only does Mr. Qaddura go above and beyond to meet my car's needs, he also goes above and beyond to meet my needs and reassures me that everything will be fine. My car is almost 10 years old and has had problems since we purchased it. Mo ensures that I have the same VW technician work on my car and always calls me with updates on how they will proceed to fix and work on the car. If I have a question or concern in regards to anything happening to my VW, he immediately accepts my phones calls and schedules me in as soon as possible. Never have I had such excellent service, care and amity with anyone or any company as I do with Mo Qaddura and his entire service team at Hiley Volkswagen. I also have to add that he is very considerate and conscious of my son's medical needs, and always sees to it that we are able to have the services done in a prompt manner and around our hectic schedule filled with medical appointments. Thank you Mo for all you have done and continue to do for us! More

Awesome Service Advisor!!! Mo has been around a long time with the Audi and VW community. Excellent service with great communication. Thanks Mo for everything you do on a day to Mo has been around a long time with the Audi and VW community. Excellent service with great communication. Thanks Mo for everything you do on a day to day basis! More

Volkswagen service- excellent experience! As a car enthusiast, it takes a lot of trust to leave your baby in someone else's hands. My GTI needed some repairs, and after asking around the Volks As a car enthusiast, it takes a lot of trust to leave your baby in someone else's hands. My GTI needed some repairs, and after asking around the Volkswagen community, several friends recommended taking my car to Mo Qadurra at Hiley Volkswagen. I'm so glad I did! Mo was the first one to approach me once I arrived, and he had a smile on his face and a welcoming attitude. I could tell right off the bat that Mo was very knowledgeable and enjoyed helping others. We discussed the issues with the car, and Mo formulated a plan to repair my intake manifold, and even made me a great deal on carbon cleaning that I couldn't pass up. My car was ready the next day, and was shiny as new when I came to pick it up. Overall, I couldn't have asked for better service and will continue to come to Mo for future services! More

BEST EVER Crystal was the most amazing person. She made sure everything was taken care of made sure I left with insurance. She deserves a big time raise. Crystal was the most amazing person. She made sure everything was taken care of made sure I left with insurance. She deserves a big time raise. More

3rd New Passat Carlos was easy to work with, accessible, and provided great communication during our purchase. This is the 2nd VW he has worked with us, and our 3rd Carlos was easy to work with, accessible, and provided great communication during our purchase. This is the 2nd VW he has worked with us, and our 3rd from Hiley. Thanks for the great experience! More

Terrible Customer Service I am appalled by the lack of customer service I have received since purchasing a brand new Passat. Since I signed on the dotted line my salesman, Rich I am appalled by the lack of customer service I have received since purchasing a brand new Passat. Since I signed on the dotted line my salesman, Richmond Brobbery, refuses to respond to my messages on some very simple issues. He wouldn't even take the time to locate my plates 2 months after buying the car. Still to this day, he has not responded to a question I asked about my maintenance plan. I have purchased 2 new vehicles from Hiley, but this will be my last. I will be taking my car somewhere else to get maintenance as well. More

If you're buying used car the salesman lie to get deal done Bought 2004 passat I it's not new the salesman lied bout air was just fixed,I spent $800.00 on secondary air now air don't work neither the heat.So if Bought 2004 passat I it's not new the salesman lied bout air was just fixed,I spent $800.00 on secondary air now air don't work neither the heat.So if you buying from them be sure it's new More

GREAT SALESMAN & GREAT SERVICE Carlos worked hard for me. He was so kind and patient. He knew my credit wasn't that good but he didn't judge me at all. He reassured me that everythi Carlos worked hard for me. He was so kind and patient. He knew my credit wasn't that good but he didn't judge me at all. He reassured me that everything will be ok. He treated me like a customer who had an 800 credit score. I would recommend all my family and friends to him and to this dealership. He didn't give me false hope. He was straight up with me and I love his honesty. That was one of the best experience I had in buying a car. I end up leaving with a 2017 VW Jetta!!! I love it!!!! Thank you Hiley Mazda/VW of Arlington and thank you Carlos! More

Amazing customer care! Last week I had an exceptional experience working with Carlos as I traded in my 2014 Mazda 3 lease for my new 2016 Mazda 3. Carlos went to great lengt Last week I had an exceptional experience working with Carlos as I traded in my 2014 Mazda 3 lease for my new 2016 Mazda 3. Carlos went to great lengths to help make the process as seamless as possible. He was patient, knowledgeable, and listened very carefully to my concerns and needs. I have always received quality service at Hiley Mazda, however Carlos stands out. The professionalism he demonstrated was exemplary. He knew exactly what to do to secure my specific requests, and more importantly, advocated for my wishes, and delivered exactly what he promised. Carlos has also continued to check in with me to ensure my satisfaction. Carlos was genuine and trustworthy and gave me a great sense of security in a profession where there can be some distrust. I will absolutely recommend Carlos to any of my family or friends looking for their next car. Carlos is terrific! More

Amazing customer service Carlos went far and beyond to get me rolling in my bew Mazda CX-5 that same day. He knows his product and has great customer service skills. Next car Carlos went far and beyond to get me rolling in my bew Mazda CX-5 that same day. He knows his product and has great customer service skills. Next car you buy, call Carlos and he'll do an amazing job! More