Hiley Volkswagen of Arlington

Warranty work It was time for my 10,000 mile warranty checkup and I also needed to get my annual car inspection done. I had to reschedule a couple of times and unf It was time for my 10,000 mile warranty checkup and I also needed to get my annual car inspection done. I had to reschedule a couple of times and unfortunately, the latest reschedule didn't get changed on the books. I showed up at 4:30 that day and Mo was at the desk. Despite the fact he didn't have me down for a 4:30 appointment that day, he didn't skip a beat and handled things very professionally. He was very kind and let me know a couple of times what the status was on getting my car all finished up so we could both leave for the day. Thanks, Mo, and to the excellent staff at Hiley VW for always treating each customer with extra special care. More

My review I always request Mo! He's attentive and will throughly take you through what's wrong with your vehicle! He's definitely an asset to Hiley!! I always request Mo! He's attentive and will throughly take you through what's wrong with your vehicle! He's definitely an asset to Hiley!! More

"Excellent service" This was the first time I met Mo Qaddura but he put me so at ease. He took his time and informed me about everything. When another issue was discover This was the first time I met Mo Qaddura but he put me so at ease. He took his time and informed me about everything. When another issue was discovered he called and we were able to discuss it without being rushed. I appreciate him and will always ask to work with him. More

The best of the best No and his team are by far the best we had had to work with since we purchased our Passat in 2005. I would recommend this professional team to any one No and his team are by far the best we had had to work with since we purchased our Passat in 2005. I would recommend this professional team to any one. More

In and out 10k Smooth. No surprises. Very efficient. No wasted movements. Service advisor stayed on task. Not distracted. Thoroughly answered all questions. Offered Smooth. No surprises. Very efficient. No wasted movements. Service advisor stayed on task. Not distracted. Thoroughly answered all questions. Offered advice on future vehicle upgrades. Knew and provided additional information. More

Great place This is my second time there, Mr Mo Qaddura is really a nice person, he treated me like he knows me, I really like the place because it's clean and i This is my second time there, Mr Mo Qaddura is really a nice person, he treated me like he knows me, I really like the place because it's clean and it has a kids area which is very important to me. I definitely will recommend this place to my friends. More

Outstanding service! Vehicle breakdowns are not experiences we want to remember. This being said, I had the best experience you could possibly have at Hiley Volkswagen. Mo Vehicle breakdowns are not experiences we want to remember. This being said, I had the best experience you could possibly have at Hiley Volkswagen. Mo Qaddura, my Service Advisor gave my family and I 120% when our 2010 VW Sportswagen's clutch failed while driving down the highway during rush hour the Friday before Memorial Day. While driving I noticed my clutch pedal was to the floor all on its own. My wife got on her phone and searched for the closest place to take it. She called and told them what was wrong with the car and they told her to ask for Mo once we arrived. We didn't quite make it, we landed in the parking lot of the dealer next door. Mo got some guys from the shop and they helped us push the rest of the way. By this time, the shop is about to close and so is the car rental place. I forgot to say that we live 2 hours north and were on our way to Houston for the long weekend. Long story short, Mo got us a loaner car so we could go to a hotel and the guys in the shop dropped the transmission and fixed everything the next day so we could continue our trip. AAA service all around. More

Hiley VW's Great Service Mo was great as always . I drive from the westside of Ft Worth just to use him as my service advisor. He does a great job and treats me as if I was w Mo was great as always . I drive from the westside of Ft Worth just to use him as my service advisor. He does a great job and treats me as if I was was an old friend. Also met Ricky Santiogo who had some great advise on future purchases . Both great guys ! More

Yolanda Racy is on Top of Her Game ! Best experience we ever had with any sales point ! Absolute 100 per cent constant eye contact. Still waiting on the ATLAS to hit the lot. Best experience we ever had with any sales point ! Absolute 100 per cent constant eye contact. Still waiting on the ATLAS to hit the lot. More

Great Service with a smile Mo is an excellent customer service driven employee. VW Hiley is fortunate to have someone like Mo represent the dealership. Mo made sure that I had Mo is an excellent customer service driven employee. VW Hiley is fortunate to have someone like Mo represent the dealership. Mo made sure that I had a ride to get me to work. I got a call before the work was done to ensure I understood the urgency of the necessary work. He is conscientious of by budget and outlines what is urgent and requires immediate attention and what can wait for a follow up visit. I place total confidence in the dealership and Mo's guidance and assistance not felt any where else. I truly appreciate Hiley's service with a smile. More