Hiley Volkswagen of Arlington

Great Customer Service I would like to thank Michael Berry, Matt and Seth for taking great care of me. I contacted Michael before I arrived at the dealership and he was able I would like to thank Michael Berry, Matt and Seth for taking great care of me. I contacted Michael before I arrived at the dealership and he was able to assist me with to make the experience go almost effortlessly. Thanks again!! More

Check engine light Mo has always been so incredibly helpful as my service adivisor. He explains exactly what is going on and always keeps me up to date as to what’s goin Mo has always been so incredibly helpful as my service adivisor. He explains exactly what is going on and always keeps me up to date as to what’s going on. There are service centers closer to my house but I will always drive to Mo! More

Always satisfied Mo is the best!!! I always request him because he never makes me feel rushed and he always explains everything to me!! Me and my Beetle Bug are very h Mo is the best!!! I always request him because he never makes me feel rushed and he always explains everything to me!! Me and my Beetle Bug are very happy! More

Mo for President There are other customer service representatives and then there is Mo? No will fix any issue any problem period! Mo for President trust in Mo! There are other customer service representatives and then there is Mo? No will fix any issue any problem period! Mo for President trust in Mo! More

Helpful and pleasant He helped me with all that I needed him to do. Very helpful and pleasant the whole time. The parts manager was extremely kind and giving and knowledge He helped me with all that I needed him to do. Very helpful and pleasant the whole time. The parts manager was extremely kind and giving and knowledgeable. More

Mo and the Service team are great. Mo and the service team are excellent.. They know about my VW and I feel confident that they will service my VW in the future. Richard and Mo are good Mo and the service team are excellent.. They know about my VW and I feel confident that they will service my VW in the future. Richard and Mo are good "caretakers" of my VW. More

Excellent Service Service like a luxury dealer. Staff is attentive but not overbearing. They are informative and will let you know your options. As a first time VW owne Service like a luxury dealer. Staff is attentive but not overbearing. They are informative and will let you know your options. As a first time VW owner, I was very impressed. I didn't even but my car from them. I actually drove 40 minutes for their service (when I live 12 minutes from another dealership). Anyway, Mr Mo Q. took great care of me. I was able to get some work done in the waiting area while I waited (appreciate the wifi). I'll say this. I do a lot of reviews. I believe they are helpful to both the customer and business. If I give a 1 🌟, a business is really bad. At the same time if I give a 5 🌟, the business really deserves their credit. I don't evaluate emotionally and try to be fair realizing everyone's experience is different. I observed the service staff as people came in and went out. It is of my opinion that Hiley purposely strives for top notch customer experience. More

Excellent customer Service My last five cars have been Volkswagen and I purchased the last three at Hiley’s Volkswagen. I am always impressed with the service. This time, Mo Qa My last five cars have been Volkswagen and I purchased the last three at Hiley’s Volkswagen. I am always impressed with the service. This time, Mo Qaddura worked with us to resolve some minor warranty issues. He was not only very cordial but very professional. He kept us up to date with the service and went out of his way to resolve the issues. I feel very comfortable working with him. More

Great Attention to Customer Satisfaction ’ve never bought a new car before, so I was a little nervous. I love small cars (I previously drove a Honda Fit) but we needed a slightly larger vehic ’ve never bought a new car before, so I was a little nervous. I love small cars (I previously drove a Honda Fit) but we needed a slightly larger vehicle to accommodate children. I came in to test drive a Jetta and a Passat. I was worried I wouldn’t like driving the Pasat, but was pleasantly surprised by how smooth and quiet the ride was. Mike B was a pleasure to work with, and Ricky got us a great deal on our vehicle. Honestly, I initially didn’t want to buy a new car but now I am so happy with our purchase. Thanks Hiley VW! More

Oil change I brought my 2018 Passat in for it’s first oil change. Mo has been my service advisor since 2015 and this time was no different from all the times be I brought my 2018 Passat in for it’s first oil change. Mo has been my service advisor since 2015 and this time was no different from all the times before! Mo is knowledgeable and personable, and trustworthy, and I always look forward to seeing him. He is a true asset to this dealership! I would come here to have Mo assist me even if I didn’t live in Arlington! More