Hiley Volkswagen of Arlington

I took my Jetta to Hiley VW for a small oil leak after having an oil change at Valvoline. I had an appointment, but it took them 5 hours to diagnose and process an oil change because VW apparently has a s having an oil change at Valvoline. I had an appointment, but it took them 5 hours to diagnose and process an oil change because VW apparently has a specific drain plug that only they replace. This was already frustrating, but what happened next was even worse. I got my car back and went on a 6-hour road trip, only to discover upon arrival that my car was smoking. The oil cap was found by my windshield wipers and oil was spewed all over my engine. A local dealership advised me not to drive it further to avoid more damage. I reached out to Hiley VW and Erin Jordan was initially apologetic and said she would check with the service manager. However, I never heard back from them. Despite following up with numerous emails, photos, and receipts, and calling and leaving messages, nobody has gotten back to me. This is completely unacceptable. Avoid Hiley VW at all costs! More

On January 2, 2024, I took my 2014 Jetta to Haley Volkswagen of Arlington Texas, for a noise in the engine, they diagnosed and replaced the timing chain and tensioner, but the noise continued, so in Volkswagen of Arlington Texas, for a noise in the engine, they diagnosed and replaced the timing chain and tensioner, but the noise continued, so in a second diagnosis they replaced the intake camshaft, which did not solve the noise problem either, after this they told me that the car was ready, I picked it up, paying more than 5000 dollars for the supposed fix, which was a failure, because 4 days Afterwards I had to return it because the oil light was turning on and off, and it had a strong smell of burning oil. 4 weeks later they informed me that the car has low oil pressure and that I must replace the engine at a cost of more than 9,000 dollars. . It is inconceivable because the car never had low pressure problems. And now after 6 months of the car being in the shop they deliver it to me unusable and I have to take it to my house by tow truck. They are not responsible even though they gave me a 12 month warranty or 12,000 miles and the car didn't even have 100 miles of use since it left that shop. It is very frustrating to try to find the best place for a repair because I thought it was a dealer authorized by Volkswagen, the same brand as my car, without imagining that it was the worst mistake since now I don't have a car and 5,000 dollars less in my pocket. I do not recommend this place at all. When I complained to them they said they are not responsible for anything like it’s not a big deal to them, worst place they don’t work on cars they ruin cars. Now I don’t have a car and they aren’t responsible for anything. More

Moe Q has to be one of the most ignorant techs ive ever had the unfortunate pleasure of dealing with, he doesnt listen to his customers, or explain things in a way they can understand, he claimed the work had the unfortunate pleasure of dealing with, he doesnt listen to his customers, or explain things in a way they can understand, he claimed the work he did would fix my vehicle, it did not , best part is now this shop doesn’t wanna look at it! I litterally can not wait to not need this dealership in anyway, just run! Guy is super unprofessional and shady, Car didn’t end up fixed spent money I didn’t need to and got an attitude every step of the way. Dont come here! More

So, we dropped our Volkswagen 2023 ID4 that we bought from a different dealer for service. My wife saw a new 2024 Atlas Peak that caught her eye on the show room floor, not out in the lot. We literally o from a different dealer for service. My wife saw a new 2024 Atlas Peak that caught her eye on the show room floor, not out in the lot. We literally opened every door, climbed through the vehicle from front to rear, and did everything minus open the hood. No one approached us to greet us and introduce the dealership. We just wrote it off as they were busy and went to eat. During our meal we were contacted by the service department to share that there was a recall on the vehicle and if we would leave it over night they could address it. We said we were fine with that. Still interested in the vehicle on the showroom floor, we decided to stop back by the dealership to inquire about it and see if we could take a vehicle for a test drive. We spent another 15-30 minutes looking at the vehicle… still no one approached us. We decided to just leave. I did call and ask to speak to the general manager to share our experience. Guess what.. as soon as we asked we were told he was not available. After I explained why I was calling I was placed on hold for 15 minutes. I hung up and decided at that time I would take my business elsewhere. Due to this experience, I will no longer use this dealership. If we would have been shown any degree of customer service, we would have bought the vehicle from them. I felt if I were on fire in the dealership floor they would not have pee’d on me. More

I had a terrible experience today at Hiley Volkswagen of Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I Arlington, TX. I brought my car for service. It was a very simple service: Oil change and tire rotation. After almost three hours and no updates, I went to inquire. The staff member first looked everywhere until he found my paperwork, headed to the garage, after which he came back to tell me that they had not started in my vehicle, and if I wanted to reschedule. Very disappointed, I decided to take my car. Terrible, terrible customer service experience! More

Always quick and responds in a timely manner when updates are needed, always a pleasure working with Mo are needed, always a pleasure working with Mo More

Welch Aaron took great care of me and was transparent, patient and professional with us on every step of the way. My experience with this dealership was fantastic and i never got taken advantage of. Welch patient and professional with us on every step of the way. My experience with this dealership was fantastic and i never got taken advantage of. Welch Aaron was very thorough and answered all of my questions and gave me very helpful insight and feedback. Please ask for Welch Aaron when visiting Hiley VW of Arlington. -Gage McConnell More

Rocky and his manager Carlos make a great team and helped me get a Turbo Diesel Injected Beetle. This car will last. It is a nice leather interior and meets my needs. Most helpful was the honest conversation me get a Turbo Diesel Injected Beetle. This car will last. It is a nice leather interior and meets my needs. Most helpful was the honest conversation with Rocky (not pushy at all, quite informative actually!). He showed me how to pair my phone, roll the windows down in opening the door (and how to roll them up in case of rain; without starting the car!). Sarah and Marshall will be helping me with finance in house when I return from lunch. Carlos worked with me to ensure I was delighted with my great deal. I have bought only VW TDIs since 1997, and feel wonderful about my experience at Hiley Volkswagen and Mazda. I chose them over thirty dealers. More

Jorge was extremely helpful with my purchase. He took all my wants and needs into consideration when choosing the right vehicle for myself. He took all my wants and needs into consideration when choosing the right vehicle for myself. More