Hiley Subaru of Fort Worth - Service Center

Do not recommend service center Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the cap Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the caps left OFF the radiator overflow and windshield washer reservoirs. Neither were topped off by the way. For the icing on the cake they left a nice greasy handprint on the headliner from when they placed the service sticker on the windshield with incorrect mileage for my next oil change. More

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy wit subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center. More

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you. More

Got there early morning and was greeted before 7:00 AM. Shuttle car took me to work and came back to get me about 4 hours later. Shuttle car took me to work and came back to get me about 4 hours later. More

My wife and I scheduled an appointment for the recall on the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. Megan showed us to the waiting area and offered us drinks while we waited. The dealership is clean and it was obvious that there was a sense of pride in their environment. Everyone we met was cordial including a brief conversation with Jackson Douglas concerning some used trucks on your lot. All in all it was a great experience and we will return again for other service and vehicle repair related issues, as well as, used truck shopping when we're ready. Thank you for a very refreshing experience...not your typical dealership approach. Rey & Sheila Gonzales 817-293-3217 More

Needed oil change and inspection sticker. Had a coupon from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engi from the dealership for a discount on the oil change. Got an appointment easily, no wait when I got there, work done fast. Got oil change plus engine check at no charge, and got my inspection sticker too, and the car was cleaned inside and out. Better, cheaper, faster and more professional service than from a quick-change oil place. This dealership is great. The employees remember me and it's painless to get serviced at this dealership. Highly recommend Hiley! More

I was very pleased with my recent experience w/Hiley Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my Subaru. My service work (60,000mi) was done on time, the price was what I expected, and has completely met my expectations for quality. This is my 3rd Subaru ('92,'97,'02), and I'll probably never drive anything else.I consider Subaru one of the best engineered, highest quality cars on the market today. I expect the dealership where I have it serviced to be the same caliber quality. Sadly, my last couple of dealership visits before coming to Hiley did not meet these expectations. I'm VERY glad that we now have a Subaru on the West Side of Fort Worth (it's about time!), who is dedicated to quality customer service, and to caring for our beloved Subarus with expert service. Thank you Hiley, Mark L. Sanders More

They were very friendly and patient with my lack of knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. knowledge. I never felt stupid and they even gave me options of what kind of tires to put on and explained the difference in a way that made sense. They were also very good about answering all of my questions as I came up with them - even as I was about to pull off the lot! They were wonderful! More

I came in a couple of months ago (during a really cold winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do t winter) to see about a possible recall on a leaky fuel rail. Rick stated that it didn't cover the state of Texas. He said he'd see what he could do to get my car covered. Less than a week later, I received a call Subaru was expanding the recall to cover all states. The guys were incredibly fast getting me squared away. At the time, I spoke with Rick about some scheduled maintenance that needed to be performed. Fast forward to this week. I brought in my 2004 WRX for a timing belt, an AC recharge, and to have a couple of other things looked at. The price was more than fair, and my car was ready the same day I dropped it off. Top notch group of folks, I highly recommend their service department. More