Hiley Subaru of Fort Worth - Service Center

Hiley has been nothing but a disappointment. They might be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure and check the entrance bay where vehicles are checked in. After one and a half hours, that is the allotted time for service for most cars, You will find your ride there, parked and running. They are lapse on telling customers it is ready, they just let it run. I won’t go into the long stories of getting the run around by “no action” Jerry, the manager. And Chris, the “service manager” won’t even return your phone calls. He just strolls around the showroom doing nothing whatsoever, getting paid for that. I will never, ever, set foot in Hiley’s Screw-ba-You again. I’m not the only unsatisfied customer, look at the reviews. You have been informed and you have been warned. More

Had questions about Subaru, talked with Bryan Pohlmeier and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. More

I just purchased my fifth Subaru. The last three have been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t k been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t know the answer, he doesn’t stop until he finds it. The service department is great! Lauren and Taylor have gone above and beyond to make sure all of my needs are met. More

Bad time management If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have take If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable More

Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More

I now drive 35 miles to another dealer for service Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is dif Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is difficult to schedule, and the advisers have tried to sell me 'service' I didn't need more than once. Both understaffed and understocked with cars, Hiley Subaru screams 'go somewhere else' to its customers. Happily, I brought my car Subaru to Five Star in Grapevine, and if I buy another Subaru, it'll be from them. For now, I'll drive the extra 35 miles up here for service instead of driving to Hiley, which is five minutes from my house. More

Used car warranty bait and switch Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I hav Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I have had other problems with them too. This was the final straw Seevice check out girl Courtney qouted 1900 on the phone. 2300 due was the amount when i went to pick up. I will never try to use this dealer for any subaru repairs or purchases More

Service department I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it towed back and now I’m told it will be several more thousand dollars to repair my car. They are unwilling and refuse to refund our money even though they never fixed our car. UPDATE * After talking with Jerry I was issued a full refund on the cost of repairs. Jerry was a great help; he was honest and understanding of my situation. If I could rate the service and experience on his help this would be a 5 star review. More

BB Bellharrat was very helpful . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. More

Great experience Dave is an excellent service manager and always ensures the job is done right. Prices are comparable to other well trusted local shops and I know I am Dave is an excellent service manager and always ensures the job is done right. Prices are comparable to other well trusted local shops and I know I am having someone who knows the intricacies of the subaru engine do the work. Most dealerships are stealerships but this one is not. No pushy overpriced services and they are friendly to do it yourselfers. The parts guy Tommy is top notch as well. He's always friendly and willing to help with odds and ends. I bought my car here and will continue to have it serviced here. More