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Hiley Subaru of Fort Worth - Service Center
Fort Worth, TX
39 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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39 Reviews of Hiley Subaru of Fort Worth - Service Center
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October 23, 2023
Taylor took pictures of the car from several angles; took me inside; told me the approximate time it would take, all very professional. Saw Laura; showed me around the new building.. Very friendly staff. me inside; told me the approximate time it would take, all very professional. Saw Laura; showed me around the new building.. Very friendly staff. More
by martha_amanda
May 22, 2023
Great customer service. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. More
by barbara
Employees Worked With
Greg Dowler
May 16, 2023
Everything was great except they messed with the display and I can't get it back the way I like it. Please leave the displays like you find them. and I can't get it back the way I like it. Please leave the displays like you find them. More
by camille6
Employees Worked With
Greg Dowler
May 15, 2023
Hiley Subaru is most organized in the manner that treat their customers. I was impressed with the employees and one in particular, Taylor who provided continuous updates on my car repairs by text including their customers. I was impressed with the employees and one in particular, Taylor who provided continuous updates on my car repairs by text including list to be repaired/and cost. In addition, Subaru provided a video to view regarding the repairs on my bushing that had broken under the car near the struts. I had the choice of choosing which items I would like to repair. The video was awesome! The only thing I was disappointed was the fact they promised me a car wash but wasn't followed through. The inside was vacuumed but there was dust everywhere. I checked with whomever checked me out they reassured me that it was washed however it was not. I didn't have time to let them do it as I needed to get to the tire shop. The car was repaired actually before the due date which was nice. Lastly, Hiley provided me with Llyft to and from my house as I didn't have adequate transportation from my home since I live alone.That was awesome. I would highly recommend Hiley either for a new purchase or car repairs. They are fair and go beyond to make it a pleasant experience for their customers. Thank You Hiley! More
by alamogirl50
Employees Worked With
Taylor....
May 01, 2023
I was extremely pleased with the service I received from Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. More
by r.mcmahon
Employees Worked With
Greg Dowler
August 09, 2022
Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first visit unfortunately, will be my last More
by b.p.tec
Employees Worked With
Colby Castro
May 02, 2022
I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More
by ggdavis04
Employees Worked With
Sultan Chaudhry(sales) ,Taylor & Sarah(Service dept.)
September 14, 2021
Lauren Miller is AMAZING!! BEST service experience I've ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! More
by gretchenbarnhill
Employees Worked With
Lauren Miller
