Hiley Subaru of Fort Worth

Bryan P is the guy to ask for at Hiley Subaru of Fort Worth! Super easy process here. Worth! Super easy process here. More

Horrible Customer Service for a Potentially Car SaleMy Horrible Customer Service for a Potentially Car Sale My wife and daughter went to look at a Subaru Crosstrek (albeit a used one since no new vehicl Horrible Customer Service for a Potentially Car Sale My wife and daughter went to look at a Subaru Crosstrek (albeit a used one since no new vehicles are in stock), she had called 2 other dealerships and they didn’t have any to look at, so she was pleasantly surprised when she talked with Josh and he told her she could look at a 2019 used Crosstrek and told him she would be down in a few hours to look/sit in this used vehicle they had. He even sent a confirmation text to her, confirming the appointment. She arrived on time, waited 20-30 minutes, finally Josh comes out and informs her the vehicle (the only one they have) is in the maintenance and she can’t see it (she has driven a hour, waited 30 minutes) and now is told the vehicle is on a lift, the technician is on lunch, and he doesn’t know when the vehicle can be seen. BUT on the bright side, he could order the vehicle and we could pay full MSRP, for a vehicle we can’t even touch or see. I realize they are selling vehicles well before they show up at the dealership, good for them, but as a consumer we lose. In talking with him, he discussed how many of their vehicles come in with engine issues and just how busy the technicians are fixing vehicles (something a potential new car buyer shouldn’t hear), and when they need to fix a vehicle, they just grab the keys and take it to the shop. Hmmm, I’ve got a solution, if you make a appointment with someone to look at the only type of vehicle you have, don’t let anyone touch it unless they’re getting it ready for the customer. I asked to speak with the manager about the visit, but only Josh would call me back. I was hopeful to buy/order a new vehicle from Hiley Subaru, but with this first impression I’m going to go out of my way to speak poorly and urge others to never go to Hiley. More

Arvin was easy to work with and very helpful. I would highly recommend Hiley and Arvin to anyone looking for a new or used vehicle. highly recommend Hiley and Arvin to anyone looking for a new or used vehicle. More

The new car sales guys were terrible. Charlie and Patrick are best at being babies and fighting over a sale they never had, than actually trying to help me. I’ve never had to try so hard to buy a car, more t are best at being babies and fighting over a sale they never had, than actually trying to help me. I’ve never had to try so hard to buy a car, more than I have from this place. I literally had to chase these guys down for TWO days to get them to sell me a car! (I didn’t buy one from EITHER of them.) They just couldn’t do their job. I spent my money elsewhere. This was to be my first Subaru. What a terrible experience from Hiley Subaru. Do yourself a favor, if you get connected with Charlie or Patrick, Hang up!! Run!! Drive away!! These guys are sleezy, lazy, and liars. More

Absolutely the worst experience we have EVER had in buying a vehicle! Lies, deception, lack of communication, and truly lack of concern for a certified vehicle! Do not be fooled by the sales tactics an buying a vehicle! Lies, deception, lack of communication, and truly lack of concern for a certified vehicle! Do not be fooled by the sales tactics and seeming compassion during the sales process! The highlight was the organization and ease of buying a 2020 Subaru Ascent with the finance guy. He was friendly and made it super easy and fast! We bought a used vehicle that they said they used for a loaner vehicle and it had 2 small rock chips that were beginning to spider. It was clearly there during the test drive. They agreed it would be fixed but didn’t have anyone who could fix it that day and would not put it in writing. Went a few rounds (not fun) with the manager and finally got it in writing. After weeks of not returning calls or no answer, it seems they had no intention of fixing it. Decided to fix it ourselves. After consultation, it seems the entire windshield needs to be replaced. No answer or return calls are getting old! We feel deceived! We are just requesting they hold to their word and make it right. We are giving them a little more time to make it right and replace the windshield. Scheduling far enough out for them to figure it out. We will see and I will update. I absolutely hate giving a bad review but feel the deception needs to be known by those that are considering buying such a large purchase. Get everything right before you buy! Do not trust they will hold to their word! More

I am ABSOLUTELY FLABERGASTED at the treatment I have received from this dealership. MANY MANY PROBLEMS. First off, my husband and i came in to purchase a used vehicle. The price was 13,900 online. When received from this dealership. MANY MANY PROBLEMS. First off, my husband and i came in to purchase a used vehicle. The price was 13,900 online. When we received the finance document, they wanted 72 MONTHS of 334 a month. $24,048!!!!!!! When we pointed out that there must be a mistake in the numbers the FINANACE DIRECTOR came up with, we were told there was no mistake... (Ready to walk out), the finance director comes over to the table and sits down, and asks us "WHAT WILL YOU PAY THEN?" ( I should have walked out at that very statement.) But, we liked the vehicle. So, we negotiate, 334/ month for 54 months.... We move on with the process.. Sign all the documents, pay the down payment. Vehicle was GUARENTEED to be ready to drive off of the lot by the end of the day.. WRONG. (needs a part and to go through detail) Then we were promised Monday. We get there Monday after calling and being told it would 100% be ready by the end of the day. NOPE... NOT READY... ZERO COMMUNICATION. Requested to be contact MANY MANY times. Finally, COME TO FIND OUT, the vehicle was still sitting in the SAME PLACE WE LEFT IT ON SATURDAY. Not been though service or detail like we were told MANY TIMES. PROBLEM AFTER PROBLEM. No one seems to care since they "made the sale"... ABSOLUTE WORST CUSTOMER SERVICE.... hopefully SOMEONE wants to make things right... But I can promise you, I am not holding my breath. More

This has been my first time leaving a one-star review and then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a det then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a detailed review about our grievances online. Mr. Hiley reached out to us himself after reading my review, and after looking over our case information and documentation, he and his executive team went above and beyond to right the wrong and give us a stellar experience. I am so pleased to have an opportunity to write a new review and share that Hiley Subaru ended up honoring their initial agreement with us, giving us excellent customer service, and proving to us how much they value integrity in their business endeavors. We had a very positive experience with Mr. Hiley himself, as well as with members of his executive team including Eric and Ross. Nick, the branch manager, ended up taking excellent care of us and going above and beyond to improve our experience. We also had great experiences at the dealership with Tim and Sergio. I’m happy to recommend Hiley Subaru, as I now have first hand experience that they are willing to own up to mistakes when necessary, make things right, and ultimately provide a well rounded and highly positive experience. More

GREAT experience! Carl Churchman was great. Highly recommend HIley Subaru. You won’t be disappointed. Already recommended Hiley to my son and his wife! Well done Hiley Subaru and Carl. recommend HIley Subaru. You won’t be disappointed. Already recommended Hiley to my son and his wife! Well done Hiley Subaru and Carl. More

I recently purchased my first Subaru. When I arrived at Hiley I no sooner pulled in and parked and was headed toward the building when Tony Ledesma came outside to greet me with a welcoming smile (easy to Hiley I no sooner pulled in and parked and was headed toward the building when Tony Ledesma came outside to greet me with a welcoming smile (easy to see even though we were both wearing our masks) he asked me how he could help and escorted me inside. I had already been in contact with Bryan Pohimeir and he worked with me on my purchase. Bryan was courteous and truly knowledgeable on Subaru vehicles. Before test driving the vehicle, he went over all the features on the car and was patient in answering all the questions I had. I decided I wanted additional features on the car I wanted to purchase, Nick, the sales manager was very accommodating and diligent in finding the perfect car with everything I was looking for. When it came time to go to finance to complete my purchase I was assisted by Kip. He too was friendly and made sure any questions I had were answered and I understood. He made the process seamlessly easy. Everything was in order and ready for my signature with out a hitch. I have purchased several vehicles and I must say this was the most pleasant, stress free car purchase I have ever made. Thank you to the folks a Hiley for your attention to detail and putting your customer first. I will be a return customer and will recommend Hiley and your staff to all my family and friends. More

My salesman Patrick made my car buying experience a joy! He was knowledgeable professional and provided me with service that was way above the norm. He was knowledgeable professional and provided me with service that was way above the norm. More