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Hiley Subaru of Fort Worth

Fort Worth, TX

4.3
170 Reviews
Welcome to Hiley Subaru, your premier Subaru auto dealership in Fort Worth and Dallas. Whether you're in the market for a new Subaru, a used car from a top brand, competitive auto financing, or a professional service center with original equipment manufacturer (OEM) parts, we've got you covered. You can learn more about our full range of dealership services by browsing our website. Alternatively, why not drop by our Fort Worth location to get to know our knowledgeable team members and check out our extensive Subaru inventory? If we can help with any questions, don't hesitate to contact us today.
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3100 W Loop 820 S

Fort Worth, TX

76116

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Showing 170 reviews

August 09, 2022

Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis More

by b.p.tec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Colby Castro
Aug 12, 2022 -

Hiley Subaru of Fort Worth responded

Hello, We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Jerry Jackson jjackson@hileygm.com

July 16, 2022

If you want your credit to be run before you even get a chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out t More

by volleysetter31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa
Jul 19, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, call the store at (817) 632-8800 and we will do our best to make this better.

May 02, 2022

I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More

by ggdavis04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sultan Chaudhry(sales) ,Taylor & Sarah(Service dept.)
May 05, 2022 -

Hiley Subaru of Fort Worth responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 27, 2022

I received great service. Communication was great. Very helpful and answered any questions I had. More

by Abi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa
Apr 29, 2022 -

Hiley Subaru of Fort Worth responded

Hi Abi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

February 27, 2022

Not honest kept changing the their story on a deal we were working on. I walked away will no do business with any of their dealerships again. More

by BLADESMN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Mar 03, 2022 -

Hiley Subaru of Fort Worth responded

Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would be willing, we would like to try and turn your experience around. When you have a chance, please Call the store at (817) 632-8800 and we will do our best to make this better.

February 24, 2022

Shady dealership with bad business practices. I would not do business with these folks. Stay away. More

by Jc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Feb 25, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please call the store at (817) 632-8800 and we will work with you personally in rectifying the issues you experienced.

Feb 25, 2022 -

Jc responded

Unless you would honor selling me the car as initially promised, after I sent a $1000 deposit and photo copies of my license etc…then there is nothing you can do for me. Your dealership backed out of the deal, your sales manager made your dealership look bad plain and simple.

February 22, 2022

Our representative met us promptly, was knowledgeable about the vehicle, and very courteous. He let us know when the car had arrived. Very satisfactory encounter. More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance rep
Feb 25, 2022 -

Hiley Subaru of Fort Worth responded

Hi Joe, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 21, 2022

Professional and courteous. Listen to our quest and preferences. Paid attention to what matters to us and adjusted our experience accordingly. Pick up was quick easy and painles More

by Subascent2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa
Feb 24, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

February 12, 2022

Bryan was so friendly and helpful and we found the outback that fit us best. More

by Maryelizabethfarmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 16, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hiley Subaru. We hope to be of service to you again! Take care!

February 05, 2022

I would NEVER recommend this dealership to anyone. They had my sister put $500 down to hold a car (with no written agreement 🤔, when she told them she would get it that weekend, they never mentioned it wo More

by Jessica29948562
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arvin
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