Hiley Subaru of Fort Worth

I would NEVER recommend this dealership to anyone. They had my sister put $500 down to hold a car (with no written agreement 🤔, when she told them she would get it that weekend, they never mentioned it wo had my sister put $500 down to hold a car (with no written agreement 🤔, when she told them she would get it that weekend, they never mentioned it wouldn’t be ready that weekend. After she bought a flight down there, they told her it wouldn’t be ready that weekend and they didn’t know when it would be ready. The salesman, Arvin, rarely communicated what was going on and acted annoyed when she would ask what the status was. After a couple of weeks, she finally gave up and bought a different car. She attempted multiple times to reach not only the salesman but also management to get her $500 back, and none would return her calls. I was appalled at the complete lack of customer service during the entire process. Definitely beware of their shady tactics and awful communication and if you do decide to do business with these guys anyway, don’t trust what they say and pray you don’t have any issues because they will completely ghost you when you try and resolve. More

Don't put a deposit on a car here, they will cancel it without warning or contacting you. On September 30 I signed a price agreement for a Crosstrek, had the manager sign it, then placed a $500 depos without warning or contacting you. On September 30 I signed a price agreement for a Crosstrek, had the manager sign it, then placed a $500 deposit to hold the car until it was supposed to arrive on October 3. On October 5th, I inquired about whether or not the Crosstrek I had put the deposit on was ready for pickup and was informed that the delivery was delayed until October 21. I told James that that 21st was the latest I would be willing to wait for the car to be delivered. On October 21, I inquired about when the Crosstrek I had paid the deposit on would be ready for pickup. It was only after I contacted Subaru that James told me that the deposit I had paid was being refunded to me because the car was no longer available. James claimed that I had not clearly expressed that I was willing to wait for the later arrival date of the 21st, despite me clearly telling him in writing that the 21st was the latest I would wait. James then claimed the Crosstrek that I had put a $500 deposit on wasn't actually available at the time of the deposit. When I asked why I was allowed to put a deposit on a vehicle that wasn't available, James avoided answering the question and instead claimed that I never responded to his inquiry on October 11th and confirming everything was in order. The only communication I received from James on October 11 was, "Is that going to work for you?" That's it. The most recent prior conversations with James had been on October 7th when I had inquired about warranty information for the Crosstrek. Furthermore, James had already informed me on October 5th that the last day to get a refund on my deposit was that day, October 5th. So somehow between the 7th and 21st James decided that I was no longer interested without actually talking to me and cancelled the deposit on the Crosstrek, again without contacting me. More

Lauren Miller is AMAZING!! BEST service experience I've ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! ever had in 30+ years! Give her a raise, she deserves it for how she represents your company!!! More

Great Subaru sales experience with Bryan Pohlmeier today! Very informative and friendly. Answered all my questions. Very informative and friendly. Answered all my questions. More

Lauren Miller was so helpful and awesome. This was the best walk-in experience ever. Car is running great! So worth the wait!:) best walk-in experience ever. Car is running great! So worth the wait!:) More

Bryan was fantastic. He secured the vehicle we wanted and helped us get it set up and ready to go. He made sure that all of our questions and concerns were addressed before we left the dealership, so we had helped us get it set up and ready to go. He made sure that all of our questions and concerns were addressed before we left the dealership, so we had great peace of mind on our drive home. We'll be back when we're ready for our next car. Highly recommend this dealership and Bryan for your next vehicle. More

Hiley has been nothing but a disappointment. They might be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure and check the entrance bay where vehicles are checked in. After one and a half hours, that is the allotted time for service for most cars, You will find your ride there, parked and running. They are lapse on telling customers it is ready, they just let it run. I won’t go into the long stories of getting the run around by “no action” Jerry, the manager. And Chris, the “service manager” won’t even return your phone calls. He just strolls around the showroom doing nothing whatsoever, getting paid for that. I will never, ever, set foot in Hiley’s Screw-ba-You again. I’m not the only unsatisfied customer, look at the reviews. You have been informed and you have been warned. More

Great sales experience from Patrick! Highly recommend!! And Marcell was great to work with in finance too! Very friendly and happy with Hiley Subaru dealership! And Marcell was great to work with in finance too! Very friendly and happy with Hiley Subaru dealership! More

Great experience! Brian was knowledgeable and helpful in demonstrating the features of my new Ascent - and they had a vehicle I could test drive! Huge plus! My vehicle came in earlier than expected - highly demonstrating the features of my new Ascent - and they had a vehicle I could test drive! Huge plus! My vehicle came in earlier than expected - highly recommend Hiley Subaru! More

If you’re looking for a Subaru. Hiley is the place to go. I was helped by Bryan P and couldn’t have asked for better service! I was helped by Bryan P and couldn’t have asked for better service! More