Hiley Subaru of Fort Worth
Fort Worth, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first visit unfortunately, will be my last More
If you want your credit to be run before you even get a chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out t chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out the financing application and she said no one run it before we said it was ok. She walked away with the papers and next thing I know I get a notification that my credit has been run. I mention this when she gets back and she is a deer in the headlights like she had no idea we would be able to tell when it was run. We go ahead and look at the truck and it is completely rusted out underneath so we don’t go ahead with the purchase. I ask to speak to the guy in charge of the financing and he comes out with the excuse of a miscommunication. Apparently saying “I do not want to have my credit run till we decide we want to purchase the truck” is not clear enough for people that want to trap you with putting a hard inquiry on their record that can’t handle it taking any sort of hit. We will be ok but you or the next person might not be able to take that hit. More
I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More
Our representative met us promptly, was knowledgeable about the vehicle, and very courteous. He let us know when the car had arrived. Very satisfactory encounter. about the vehicle, and very courteous. He let us know when the car had arrived. Very satisfactory encounter. More
Professional and courteous. Listen to our quest and preferences. Paid attention to what matters to us and adjusted our experience accordingly. Pick up was quick easy and painles Listen to our quest and preferences. Paid attention to what matters to us and adjusted our experience accordingly. Pick up was quick easy and painless. More
I would NEVER recommend this dealership to anyone. They had my sister put $500 down to hold a car (with no written agreement 🤔, when she told them she would get it that weekend, they never mentioned it wo had my sister put $500 down to hold a car (with no written agreement 🤔, when she told them she would get it that weekend, they never mentioned it wouldn’t be ready that weekend. After she bought a flight down there, they told her it wouldn’t be ready that weekend and they didn’t know when it would be ready. The salesman, Arvin, rarely communicated what was going on and acted annoyed when she would ask what the status was. After a couple of weeks, she finally gave up and bought a different car. She attempted multiple times to reach not only the salesman but also management to get her $500 back, and none would return her calls. I was appalled at the complete lack of customer service during the entire process. Definitely beware of their shady tactics and awful communication and if you do decide to do business with these guys anyway, don’t trust what they say and pray you don’t have any issues because they will completely ghost you when you try and resolve. More