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Hiley Subaru of Fort Worth

Fort Worth, TX

4.3
167 Reviews
Welcome to Hiley Subaru, your premier Subaru auto dealership in Fort Worth and Dallas. Whether you're in the market for a new Subaru, a used car from a top brand, competitive auto financing, or a professional service center with original equipment manufacturer (OEM) parts, we've got you covered. You can learn more about our full range of dealership services by browsing our website. Alternatively, why not drop by our Fort Worth location to get to know our knowledgeable team members and check out our extensive Subaru inventory? If we can help with any questions, don't hesitate to contact us today.
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3100 W Loop 820 S

Fort Worth, TX

76116

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Showing 167 reviews

February 18, 2023

First time buyer and worst experience ever! It looked like I had a good deal done with salesman but when I got to the finance person, it slipped a $10k extended warranty without my consent! Whe More

by Isaac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ron
January 27, 2023

Smart, low key, cool staff. They have a good selection which is not common these days. I literally bought my car in 2 hours. My salesman Bryan was someone you’d want as a friend More

by Kiwi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan and Ron
Feb 02, 2023 -

Hiley Subaru of Fort Worth responded

Hi, thank you for your kind words! We're happy we could help We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. .

December 29, 2022

I was so stoked to get a Subaru and I am very proud owner of a new 2023 Crosstrek however my experience with Kip was terrible. He misinformed my wife and I about warranty Maintenance and had the audacity to More

by kyler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kip
Jan 02, 2023 -

Hiley Subaru of Fort Worth responded

Hi Kyler, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. We appreciate you bringing this experience to our attention. If you are willing, please contact Jerry Jackson at jjackson@hileygm.com so we can work towards a resolution. We look forward to hearing from you. Take care!

October 05, 2022

Devastatingly bad experience! I had a friend in the Fort Worth area go by to inspect a 2020 Jeep (we live in Louisiana). As the vehicle looked good I contacted Mauricio to make th More

by Disappointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josue
Oct 11, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to Jerry Jackson at jjackson@hileygm.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

September 16, 2022

I gave them two stars because I was fairly pleased with my purchase. Went back a few weeks later to lease my wife a new Subaru Outback. She had been waiting for one they had to come in. Went there the day More

by tkinsey3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
An
Sep 20, 2022 -

Hiley Subaru of Fort Worth responded

Hi , thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please call the store at (817) 632-8800 (817) 632-8800 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 15, 2022

Bryan was very helpful with our Subaru purchase. We ordered a Forester, so there was a bit of a wait which is new for us. Bryan kept in contact through everything and provided updates. Once it came More

by Remy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Pohlmeier
Aug 19, 2022 -

Hiley Subaru of Fort Worth responded

Hi Remy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 15, 2022

Alyssa was great, stream lined process, made things super easy and straightforward. I didn’t spend hours at the dealership either! Extremely happy with the process and the car I bought! More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa
Aug 20, 2022 -

Hiley Subaru of Fort Worth responded

Hi Jennifer, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 09, 2022

Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis More

by b.p.tec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Colby Castro
Aug 12, 2022 -

Hiley Subaru of Fort Worth responded

Hello, We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Jerry Jackson jjackson@hileygm.com

July 16, 2022

If you want your credit to be run before you even get a chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out t More

by volleysetter31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa
Jul 19, 2022 -

Hiley Subaru of Fort Worth responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, call the store at (817) 632-8800 and we will do our best to make this better.

May 02, 2022

I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More

by ggdavis04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sultan Chaudhry(sales) ,Taylor & Sarah(Service dept.)
May 05, 2022 -

Hiley Subaru of Fort Worth responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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