Hiley Subaru of Fort Worth

Everything was great. Deal and finance took very little time. Delivery of vehicle was superb. Deal and finance took very little time. Delivery of vehicle was superb. More

Horrible experience! I made an appointment for 8 am on Thursday and dropped the car off. No communication at all about the diagnosis. On Friday afternoon at 2, when I I made an appointment for 8 am on Thursday and dropped the car off. No communication at all about the diagnosis. On Friday afternoon at 2, when I called, they said that it had not been checked yet. They should have told me it would take two days for the diagnostic test. Who knows how long it would take to fix the problem, if they found it. More

Smart, low key, cool staff. They have a good selection which is not common these days. I literally bought my car in 2 hours. My salesman Bryan was someone you’d want as a friend They have a good selection which is not common these days. I literally bought my car in 2 hours. My salesman Bryan was someone you’d want as a friend. The finance guy, Ron was hilariousl. These guys know what they’re doing and I’m still astonished at how well my purchase went. I got a fair price on a trade in and a great interest rate. Customer for life. More

I was so stoked to get a Subaru and I am very proud owner of a new 2023 Crosstrek however my experience with Kip was terrible. He misinformed my wife and I about warranty Maintenance and had the audacity to of a new 2023 Crosstrek however my experience with Kip was terrible. He misinformed my wife and I about warranty Maintenance and had the audacity to be rude and sarcastic over the phone. Hands down worst customer experience I have ever had. He never even called to follow up with us after our issue. More

Devastatingly bad experience! I had a friend in the Fort Worth area go by to inspect a 2020 Jeep (we live in Louisiana). As the vehicle looked good I contacted Mauricio to make th I had a friend in the Fort Worth area go by to inspect a 2020 Jeep (we live in Louisiana). As the vehicle looked good I contacted Mauricio to make the purchase. We discussed price until closing. This morning I texted Mauricio shortly before 9am opening time stating I was ready to make the purchase. No response. A little while later Josue texted me to call him. In my conversation with Josue he collected my information and was going to work up the invoice to send and I would make a deposit at that time. He assured me the vehicle would not be sold. After not hearing from Josue I texted at 1:53pm to make sure paperwork was coming. He said he had gotten tied up with an unexpected customer and that someone sold the Jeep we were purchasing. Basically because Josue did not complete paperwork promptly and collect my deposit timely, our vehicle sold. I was left telling my 17 year old that the car we were purchasing was sold from under us. This is absolutely unacceptable. More

I gave them two stars because I was fairly pleased with my purchase. Went back a few weeks later to lease my wife a new Subaru Outback. She had been waiting for one they had to come in. Went there the day my purchase. Went back a few weeks later to lease my wife a new Subaru Outback. She had been waiting for one they had to come in. Went there the day they notified us it arrived. That's is where it went bad. My wife was trading in a 2022 Lexus. They did the paperwork and came back with just ridiculous numbers. They were $6500 below KBB value for her car. And $4000 below what Carmax had offered to just outright buy her Lexus. Ask them why, was told that Carmax is always too high on their offers. Anyone that had checked at Carmax for a price and then traded their car in at a dealer that this is absolutely not true. Even with the upside down numbers they provided I still looked at the numbers sheet. The monthly lease amount was silly high. I am assuming they just really did not want to lease the vehicle and wanted to outright sell it instead. As anyone who has leased a vehicle knows, the amount you pay is based on the sticker price plus TT&L versus what the residual amount the vehicle will be worth after the lease terms are up. Based on what they presented me, the Subaru must be the worst vehicle in the world when it comes to how much it will depreciate in three years 36k miles. Obviously we did not lease her vehicle from them. Wish I would have read their Yelp reviews and stayed clear. Now I am very concerned about the value of the Ascend I bought. If Subaru's really depreciate that quickly I am going to be upside down on this Ascent for years. I was really hoping I had found a reliable dealer in the DFW area, but sadly this isn't it. I forwarded the lease information numbers they gave me to Subaru customer service and they agreed that something seemed off. They have said that they will investigate and get back to me. Don't know if the really well or not but if they do, I will update this review with what information they provide. More

Bryan was very helpful with our Subaru purchase. We ordered a Forester, so there was a bit of a wait which is new for us. Bryan kept in contact through everything and provided updates. Once it came We ordered a Forester, so there was a bit of a wait which is new for us. Bryan kept in contact through everything and provided updates. Once it came in, he went over all the features and took time to explain any questions we had. We would definitely recommend asking for him, it was a great experience! More

Alyssa was great, stream lined process, made things super easy and straightforward. I didn’t spend hours at the dealership either! Extremely happy with the process and the car I bought! easy and straightforward. I didn’t spend hours at the dealership either! Extremely happy with the process and the car I bought! More