Hiley Subaru of Fort Worth

Devastatingly bad experience! I had a friend in the Fort Worth area go by to inspect a 2020 Jeep (we live in Louisiana). As the vehicle looked good I contacted Mauricio to make th I had a friend in the Fort Worth area go by to inspect a 2020 Jeep (we live in Louisiana). As the vehicle looked good I contacted Mauricio to make the purchase. We discussed price until closing. This morning I texted Mauricio shortly before 9am opening time stating I was ready to make the purchase. No response. A little while later Josue texted me to call him. In my conversation with Josue he collected my information and was going to work up the invoice to send and I would make a deposit at that time. He assured me the vehicle would not be sold. After not hearing from Josue I texted at 1:53pm to make sure paperwork was coming. He said he had gotten tied up with an unexpected customer and that someone sold the Jeep we were purchasing. Basically because Josue did not complete paperwork promptly and collect my deposit timely, our vehicle sold. I was left telling my 17 year old that the car we were purchasing was sold from under us. This is absolutely unacceptable. More

I gave them two stars because I was fairly pleased with my purchase. Went back a few weeks later to lease my wife a new Subaru Outback. She had been waiting for one they had to come in. Went there the day my purchase. Went back a few weeks later to lease my wife a new Subaru Outback. She had been waiting for one they had to come in. Went there the day they notified us it arrived. That's is where it went bad. My wife was trading in a 2022 Lexus. They did the paperwork and came back with just ridiculous numbers. They were $6500 below KBB value for her car. And $4000 below what Carmax had offered to just outright buy her Lexus. Ask them why, was told that Carmax is always too high on their offers. Anyone that had checked at Carmax for a price and then traded their car in at a dealer that this is absolutely not true. Even with the upside down numbers they provided I still looked at the numbers sheet. The monthly lease amount was silly high. I am assuming they just really did not want to lease the vehicle and wanted to outright sell it instead. As anyone who has leased a vehicle knows, the amount you pay is based on the sticker price plus TT&L versus what the residual amount the vehicle will be worth after the lease terms are up. Based on what they presented me, the Subaru must be the worst vehicle in the world when it comes to how much it will depreciate in three years 36k miles. Obviously we did not lease her vehicle from them. Wish I would have read their Yelp reviews and stayed clear. Now I am very concerned about the value of the Ascend I bought. If Subaru's really depreciate that quickly I am going to be upside down on this Ascent for years. I was really hoping I had found a reliable dealer in the DFW area, but sadly this isn't it. I forwarded the lease information numbers they gave me to Subaru customer service and they agreed that something seemed off. They have said that they will investigate and get back to me. Don't know if the really well or not but if they do, I will update this review with what information they provide. More

Bryan was very helpful with our Subaru purchase. We ordered a Forester, so there was a bit of a wait which is new for us. Bryan kept in contact through everything and provided updates. Once it came We ordered a Forester, so there was a bit of a wait which is new for us. Bryan kept in contact through everything and provided updates. Once it came in, he went over all the features and took time to explain any questions we had. We would definitely recommend asking for him, it was a great experience! More

Alyssa was great, stream lined process, made things super easy and straightforward. I didn’t spend hours at the dealership either! Extremely happy with the process and the car I bought! easy and straightforward. I didn’t spend hours at the dealership either! Extremely happy with the process and the car I bought! More

Came in for an oil change, 3 hours later, I’m done Took at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first vis at least 45 minutes to get my video Turns out it was not my car Took another hour to send me the right video No apology, no discount My first visit unfortunately, will be my last More

If you want your credit to be run before you even get a chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out t chance to look at the truck you came to see then these are the scammers for you. We asked Alyssa specifically to see the truck before we filled out the financing application and she said no one run it before we said it was ok. She walked away with the papers and next thing I know I get a notification that my credit has been run. I mention this when she gets back and she is a deer in the headlights like she had no idea we would be able to tell when it was run. We go ahead and look at the truck and it is completely rusted out underneath so we don’t go ahead with the purchase. I ask to speak to the guy in charge of the financing and he comes out with the excuse of a miscommunication. Apparently saying “I do not want to have my credit run till we decide we want to purchase the truck” is not clear enough for people that want to trap you with putting a hard inquiry on their record that can’t handle it taking any sort of hit. We will be ok but you or the next person might not be able to take that hit. More

I found the service and sales personnel to be wonderful. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. Everyone was patient, helpful, knowledgeable and courteous. I was totally satisfied with all aspects of Hiley Subaru. More

I received great service. Communication was great. Very helpful and answered any questions I had. Communication was great. Very helpful and answered any questions I had. More

Not honest kept changing the their story on a deal we were working on. I walked away will no do business with any of their dealerships again. were working on. I walked away will no do business with any of their dealerships again. More

Shady dealership with bad business practices. I would not do business with these folks. Stay away. I would not do business with these folks. Stay away. More