Hiley Subaru of Fort Worth

I have been pleased the 2 times you have serviced my car will recommend you will recommend you More

We walked in looking to buy a car and it was painful trying to test drive the different types of Subaru's. I was also really interested in the used Bronco on the lot. Once he heard our targeted used car trying to test drive the different types of Subaru's. I was also really interested in the used Bronco on the lot. Once he heard our targeted used car budget (our new car budget was different but he never asked any questions). He was edgy when asked about interest rates. Probably assumed I had crappy credit. I was the one buying the car and he kept talking directly to my husband. We'd never owned a Subaru (mostly Toyota's) so I was interested in learning about them...not the place. He was cranky, seemed put out when I kept pushing to drive an Assent and talked mostly about himself. Supposedly he's listed a a peak performer on their website too. When asked for his card and he said he'd text me to send me the 2 cars that we're about to hit the lot. Never did! So we went to 5-Star in Grapevine the next day and bought a car - red carpet service there BTW. More

The customer service was amazing. Chris and Jacob were so helpful and really worked with what we were able to afford. Left with an amazing newer SUV that we love. Thank you guys Chris and Jacob were so helpful and really worked with what we were able to afford. Left with an amazing newer SUV that we love. Thank you guys More

Great customer service. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. Reminders and easy scheduling for maintenance . Good explanations and video of the service being performed. More

Everything was great except they messed with the display and I can't get it back the way I like it. Please leave the displays like you find them. and I can't get it back the way I like it. Please leave the displays like you find them. More

About 6 months ago, I took off a day from my busy schedule to drive to Fort Worth to see a specific car i talked to a salesman about who said he'd meet me there. Upon arriving he handed me over to s schedule to drive to Fort Worth to see a specific car i talked to a salesman about who said he'd meet me there. Upon arriving he handed me over to someone else who does used cars. Then the used salesman was gone for a while and came back to tell me the service manager took the keys home so it's unavailable to see that day. No one seemed to care about apologizing or giving a rip about my inconvenience. I know people make mistakes, but at least OWN it or apologize. So I ended up driving to a different Subaru dealer an entire hour more away just so I wouldn't have to deal with Hiley which is the closest Subaru dealer by far to where I live since other communication with them was just as bad. So I bought the Subaru from the other dealer (who actually bought it from Hiley), and that's what I thought about Hiley to go that much out of my way for one they originally owned. So when the first 6 month check up came due from my new Subaru today, I decided since Hiley was so much more closer, I'd try to give their service dept a try hoping it would be better than the sales dept. Nope. On every level Hiley has terrible service, clear down to just trying to CALL the service dept that would put me on hold and hang me up 3 times. Then I tried to go thru the chat who just left the chat without finishing. So I called again and finally got someone. Of course, when I mentioned I'd been hung up on 3 times, there was no response, nothing. That's just relationally weird, much less in a BUSINESS not to say they were sorry to hear that or something! So I told her that since i had such low mileage is there any reason I should still bring it in at 6 months. She had no clue, no ability to think through such a simple question, and ultimately gave me the wrong info. I then called the other Subaru company (Huffines in Corinth where I bought it) and was immediately and courteously greeted and told that the first 4 services are free so no reason to pass it by just bc of low mileage. Hiley just acts like you're a bother instead of being happy to have a customer. I should've listened to my gut the first time I walked into Hiley and some salesmen were just standing around chatting and ignored that a customer was present. Never in my life have I come across a worst example for SERVICE in a car dealership than Hiley. Even IF they had a GREAT steal of a deal, I would never do business with their I-dont-know and I-don't-care attitude. STAY AWAY FROM HILEY SUBARU! More

I was extremely pleased with the service I received from Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. Hiley Subaru when I brought my Ascent it for service. Their service team did an excellent job. More