Hiley Subaru of Fort Worth

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy wit subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center. More

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you. More

Jeff was very professional. He was not pushy or aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. More

Kudos to Trey...sweet customer service bro! Treated so Kudos to Trey...sweet customer service bro! Treated so well that I am going to hook up the subaru gang with the best bbq in texas...bon appetit! Kudos to Trey...sweet customer service bro! Treated so well that I am going to hook up the subaru gang with the best bbq in texas...bon appetit! More

I think that this dealership is still suffering "growing pain", which I can understand due to it's newness. I have had a good experience because Paul has repeatedly taken the time and interest to "growing pain", which I can understand due to it's newness. I have had a good experience because Paul has repeatedly taken the time and interest to answer my questions and my concerns. I'm not sure that my experience would have been so positive had it not been for him. I recently took my car in for it's first oil change, and never talked to any of the service people-just the cashier. I'm hoping that, as the dealership progresses, these instances will be less frequent. More

We had some questions and concerns over the difference in figures from the sales office to the finance office. however, working with Trey Tristan, Jon Clark and Trey McGee our questions were cleared up and figures from the sales office to the finance office. however, working with Trey Tristan, Jon Clark and Trey McGee our questions were cleared up and our conerns were resolved so that we left hiley Subaru as very happy and 100% satisfied customers. I feel taht the goal of these three men is to have 100% satisfied customers and they accomplished that in me. More

In the beginning I explained that my situation was different and a little difficult but I explained to Jeff exactly how I needed to make a deal. He was very nice, we spent time driving cars, but ALO different and a little difficult but I explained to Jeff exactly how I needed to make a deal. He was very nice, we spent time driving cars, but ALOT more time sitting and waiting for the finance manager to send us a purchase price. The finance manager was very rude and unfriendly, he didnt even act like he saw us much less cared about us and a very importatnt decision of purchasing a car. When an offer finally came across the table I felt very pressured to buy, and Jeff made a statement that he had spent alot of time with us, and he usually did a car deal within 2 hours. made us feel guilty for spending time looking for the right car. We did not sign at the time but took the vehicle home for the weekend. After refiguring the deal, we realized there had been $387.00 hidden in the deal in their favor. I questioned Jeff about it, he said it was charges that all dealerships charged, but never gave a direct answer. I told him I would like to see if there was another vehicle that would work in my situation. When we showed up at the dealership, Jeff walked up handed us the keys to our trade in and was not nice at all. In my opinion, a sales associate should build relationships and plant seeds. We might not couldve come up with a deal, but I would have definately recommended this dealership and Jeff to other people. Not now, I will highly encourage people to go to another dealership to keep from being disrespected and pressured into a sale, along with hidden money that wasnt showing on the purchase agreement. My situation was a difficult deal to make for the dealership, but being treated bad because we didnt want the deal that was offered was not a good way to walk out of Hiley Subaru GMC on 820 in Fort Worth Texas. More

Speaking strictly on the sales/dealer experience, ours at Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman P Hiley Subaru was one of the better car buying experiences we've had. We went in for an initial test drive in the 2011 Outback and let our salesman Paul know that we were still in the early stages of the buying process. Paul didn't try to pressure us into buying anything and gave us enough info to help make our eventual decision. The dealership had very limited inventory (due to the tsunami in Japan they said), so we test drove one of the few Outbacks they had. Early the next week, Paul called to let us know a few more Outbacks came in and they had an offer of $500 below invoice. We decided to go back and test drive one of the new ones. Again, Paul didn't try to pressure us or try to sell us anything we didn't want. We liked one of the two new Outbacks they had and we decided to take it. They worked with us on our trade in and we came to a mutual agreement on the price and we drove away in our new Outback shortly thereafter. We never felt like our arms were being twisted and both me and my wife felt comfortable the whole time. I would recommend this dealership (hopefully they can get their inventory levels up soon). More

Got there early morning and was greeted before 7:00 AM. Shuttle car took me to work and came back to get me about 4 hours later. Shuttle car took me to work and came back to get me about 4 hours later. More

My wife and I scheduled an appointment for the recall on the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. the computer software on our Suburu Outback. We arrived early and were taken right in to have the work done. Rick was very courteous and helpful. Megan showed us to the waiting area and offered us drinks while we waited. The dealership is clean and it was obvious that there was a sense of pride in their environment. Everyone we met was cordial including a brief conversation with Jackson Douglas concerning some used trucks on your lot. All in all it was a great experience and we will return again for other service and vehicle repair related issues, as well as, used truck shopping when we're ready. Thank you for a very refreshing experience...not your typical dealership approach. Rey & Sheila Gonzales 817-293-3217 More