Hiley Subaru of Fort Worth

Do not recommend service center Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the cap Took in a 2015 Crosstrek for its first oil change. After they returned it to me I popped the hood to discover excess oil around the filter and the caps left OFF the radiator overflow and windshield washer reservoirs. Neither were topped off by the way. For the icing on the cake they left a nice greasy handprint on the headliner from when they placed the service sticker on the windshield with incorrect mileage for my next oil change. More

Excellent sales crew. Had an amazing experience with Matt, and Trey. These two guys know what they are talking about when it comes to Subis. They will work with you to work Had an amazing experience with Matt, and Trey. These two guys know what they are talking about when it comes to Subis. They will work with you to work out a great deal. Best car dealership for subarus in the metroplex. More

Bought a new cross trek. And had an excellent experience Our salesman Egger was great. We got exactly what we wanted for the most reasonable price. We also went to a dealership in Dallas to give them a fair Our salesman Egger was great. We got exactly what we wanted for the most reasonable price. We also went to a dealership in Dallas to give them a fair shot, and they did not meet expectations. More

Drew Dreyspring Rocks! Drew Dreyspring at Hilley Subaro Rocks! I was super impressed with his professionalism and knowledge with the quality, safety, and durability of the S Drew Dreyspring at Hilley Subaro Rocks! I was super impressed with his professionalism and knowledge with the quality, safety, and durability of the Subaro family of vehicles! I love my Forrester! I am very picky and perfectly satisfied with my car buying experience at Hilley Subaro in Fort Worth, Texas. Thank you Drew for understanding my questions and accommodating and educating me on my new Subaro Forrester! Sincerely Susie T. More

Easiest car purchase ever! I just bought a new Subaru Legacy from Trey Moss. It was the easiest car buying experience I have ever had. After finding the one I wanted in their I just bought a new Subaru Legacy from Trey Moss. It was the easiest car buying experience I have ever had. After finding the one I wanted in their inventory, I sent an email and Trey responded the same day. I emailed him about the availability of the car (they sell quickly) and the price since I was looking for something comparable to USAA pricing. He sent me a quote that was in line with what I expected. A few days later, I went out to the dealership, drove the car, and took it home two hours later. It was great! Trey was very friendly and answered all of my questions. John in the finance group also got me through the paperwork as quickly as he could. I would definitely buy from these guys again! More

Better off buying elsewhere The first time I spoke with this salesman on negotiating a price, he asked assertively why I wouldn't take his first offer because its better than the The first time I spoke with this salesman on negotiating a price, he asked assertively why I wouldn't take his first offer because its better than the price where I am from and I simply said I wanted it lower. I declined at first because I felt pressured but later on decided to buy from him when he called me back and was able to get an approved lower price. Later on, I was told that there was a key with lock buttons that belonged to me and it is on its way to me in the mail. When I did receive it, I explained that the key was straight edged which would not fit in my car. He wasn't sure about why it was like that and asked for me to mail it back. About two months later of no updates, I called him and He told me the key was made like that by the manufacturer and that he will send it back to me. He collected my VIN information so the key is programmed and all I needed to do was get the shipped car key cut like my car key at my local dealership. Upon doing that, I realized that the buttons on my key didn't work, so I called him about it and he told me I would need to have it programmed here locally. I would have to pay for the programming and mail the receipt to get reimbursed for the fee and shipping by Hiley. I expressed my frustrations with him and he apologized for it all, but it didn't seem genuine. He told me when I pass by in fort worth I can get my car detailed or receive freebies. After a few days that I have mail expressed the key receipt, I call him to see if it was received and he said he is sick. After a week of mailing it, I'm told the reimbursement is on the way. Two weeks later, I check up with him on when exactly should I receive it and he doesn't know. So I call the accounting department and was told that it was sent three days ago and that the reimbursement amount was only the fee, not the shipping included. Finally I talked with the manager to tell him this issue and expressed my frustrating experience with the salesman. He was able to have my reimbursement for the shipping mailed to me, however he did not addressed or followed up with my concerns with Drew. In conclusion, I do not recommend this dealership due to not feeling like a valued customer after having bought my car. I would have been better off buying from my local dealership from friendly, charismatic salesmen than the Hiley Dealership regardless of price. More

"Be Happy, Trust Us".. HA! My wife and I had a terrible experience here. The Young salesmen were very rude and condescending despite having less knowledge about their new produ My wife and I had a terrible experience here. The Young salesmen were very rude and condescending despite having less knowledge about their new product than I had. After a grueling process of proving ourselves financially to a teenager (For a Subaru, really?) they "allowed" us to test drive the car, which they later brought up as a bargaining chip later on, which is the funniest/saddest thing a dealer has ever tried to use as leverage in a negotiation with me. Once they finally/reluctantly agreed to honor a price they put on the table earlier in the negotiation that we agreed to, we put our names on the car and came back to the dealer the next morning to purchase. (Bare in mind: we left the dealer the night before as they were turning the lights off) When we woke up the next morning (before opening) the salesman texted us to "come pick up our brand new car!" So we made the long drive out to the dealer to be told the car had been sold after we left, the night before, by the manager, despite our names being on it. We were understandably frustrated. Their fix was to find another one at another dealer. They frantically searched to find one, and did, in Dallas. A new manager (the one that had sold the car would not show his face and hid whenever I looked over) flew into the room with paperwork on the other car and pressured us to sign. When I wouldn't sign anything without seeing the car, he told us to be happy and trust them. The other car was the exact same, minus color, and was $1500 more. I told him I wanted the same price and to see the car. He raised his voice at me that I was ridiculous for thinking that was possible and left the room. In the mean time, I called the other dealer to discover that car was sold two days prior and NOT TO SIGN ANYTHING. The other dealer seemed to know good and well the capabilities of these crooks. I gave them one more shot by asking them to honor the USAA price on another vehicle on the lot that was a little nicer. The manager proclaimed "I can't even buy that car for that price!" Well, then don't advertise guaranteed USAA pricing.. We promptly left and received above and beyond service from Subaru of Wichita. Scott is the man. More

Finally, I figured it couldn't hurt to get a quote, so I contacted Eric Jacobson Right from the start I was impressed with the way that Eric Jacobson laid out all the numbers for me. As I mentioned, so I contacted Eric Jacobson Right from the start I was impressed with the way that Eric Jacobson laid out all the numbers for me. As I mentioned, I had already done a lot of research, so I knew that Eric Jacobson was putting everything on the table in a way that no local dealership had done for me. The deal he offered was excellent, far better than anything I could get locally. Still though, It is saying a lot to say that Eric Jacobson made me feel comfortable enough to overcome those fears about buying out-of-town for the first time. Now, with the process over and done with, and a beautiful NEW 2014 Subaru Brz Limited Automatic sitting in my driveway, I can say that it might not be the fastest way to buy a car, but if you can wait for delivery, then this is absolutely the way to go! Not only was the car-buying process smooth and easy, and the deal unbeatable, but having my car delivered from Houston ,Texas to Silsbee,Texas where I work (M-F 8-5 ) was icing on the cake.He drove 6Hrs+ and 400Miles from Fort,Worth to bring my new car at my job. I will definitely recommend Eric Jacobson to any of my friends or family who are even thinking about buying a Subaru! I waited almost a year to buy a Subaru BRZ because, 1) the dealerships in my area were not willing to deal on price, (many wanting MSRP+$2000 or more), and, 2) I dreaded the whole car-buying process of dealing with salespeople, sales managers, finance departments, etc. Fortunately, during this time I did a lot of research on the ft86club forums and through these forums learned of Hiley Subaru in Fort Worth, Texas Fantastic dealership. Eric Jacobson is very straight forward and provides a completely different dealership experience. He gave me a price that was truly unbelievable right off the bat and worked with me every step of the way through the process. He has definitely gone above and beyond what I could have ever expected. This guy even replies to texts in the middle of the night. Detail oriented and checks in to see that everything is going good. If you want a BRZ, Eric Jacobson is your guy. Chris Devero also very friendly and just as helpful as Eric Jacobson . Absolutely no trouble, paperwork was simple. Finally, this dealership does not pressure you at all for extras. They'll inform you about it, but they never push the sale which makes the experience so much more comfortable. Eric Jacobson Sales Consultant EJacobson@hileygm.com (817) 632-8800 More

We had a great experience buying a new car at Hiley Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He made buying a new car a fun, positive experience! We would definitely recommend Hiley Subaru and Trey Moss to our friend and family...or anyone looking to buy a new car! More

Outstanding customer service experience from initial web contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my wife, instead of focusing solely on my concerns. Their level of product knowledge answered all of our questions. Trey & Eric found the exact Forester to meet our stated needs, even though they had to trade with another dealer. Gary was helpful in appraising our trade so we could make the deal work. I've purchased Audi's, Corvettes & Infiniti's and I rate this as my most professional buying experience. More