Hiley Subaru of Fort Worth

We had a great experience buying a new car at Hiley Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He made buying a new car a fun, positive experience! We would definitely recommend Hiley Subaru and Trey Moss to our friend and family...or anyone looking to buy a new car! More

Outstanding customer service experience from initial web contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my wife, instead of focusing solely on my concerns. Their level of product knowledge answered all of our questions. Trey & Eric found the exact Forester to meet our stated needs, even though they had to trade with another dealer. Gary was helpful in appraising our trade so we could make the deal work. I've purchased Audi's, Corvettes & Infiniti's and I rate this as my most professional buying experience. More

We purchased a new 2014 Subaru Crosstrek on Saturday. We are so impressed with the quality and value of our new vehicle and we look forward to driving it for many years. Our salesman, Trey Moss, was great! are so impressed with the quality and value of our new vehicle and we look forward to driving it for many years. Our salesman, Trey Moss, was great! He thoroughly answered all of our questions to make sure we purchased the best model for our needs. If you need a new car go see the folks at Hiley and ask for Trey! You won't be disappointed! More

I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, TX 76116 to buy a preowned vehicle. They were super slow and very un-organized services. E I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, TX 76116 to buy a preowned vehicle. They were super slow and very un-organized services. Each of their employees gave me different answers for almost every question.... I was told that the car was well inspected with 10000000 point inspection, but the battery died on the way home. Not only that, the day after, one of the AC fans wasn't working, and it cost $300+ to replace it. I called the Hiley used car manager and asked him if there was anything he can do to help. He said "there is nothing we can do...." Furthermore, the starter died 1-2 months after. They seem to sell broken used cars. I know I was supposed to inspect the car before purchasing, but I didn't because I live 200 miles away from them and they require a nonrefundable deposit before I come over. Also, I would be more confident with the big dealership like this one, but I was dead wrong. I definitely stay AWAY from this dealership as much as possible. I would NOT recommend this dealership to anyone. More

This was very nearly the best auto purchase I have ever made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierr made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierra 1500 that I found via Cars.com. I live almost 200 miles from the dealership and wanted the deal taken care of before I made the drive up to take delivery of the vehicle. Trey answered all of my questions, test drove the truck for me, sent me pictures and worked with me to get my financing in order. Great job! I told Trey we would be traveling with my 2 year old son and didn't want to be sitting at Hiley Subaru for 4 hours with a baby and then have to drive 3 hours home. We got to Fort Worth at about 2 pm saw the vehicle and test drove it. It was exactly as Trey had described it. He then introduced us to Marc in finance, we were in and out of finance in 10 minutes! The truck went back into make ready and we were told we would be on our way home in 15-20 minutes. It is now 2:45 pm, amazing! Well, 2 hours later, still no truck. I was told make ready hadn't even started on it I spoke with the Customer Service manager Mr. Droke, who immediately tried to help. He had the porters stop what they were doing and brought the truck up for us to be on our way, some what clean? As we were leaving Mr. Olson the make ready manager came out to apologize and correct the situation, by now it was almost 6pm and I had a very upset wife and 2 yr old. So close to a perfect car buying experience, could have been in and out in under an hour if not for make ready. This why I rated it "OK". Trey was awesome to work with though. Great job Trey! More

We were looking to replace 2 vehicles for our business. We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got o We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got out of the car by the salesman hovering waiting for your vehicle to stop! At Hiley, we had the opportunity to park, get out and look around a bit before we went inside where we were warmly greeted and welcomed to Hiley. We felt very comfortable there and had a wonderful buying experience! We ended up very satisfied with the 2 vehicles we got that day! Happy salesman, happy customer! More

Overall buying experience was very positive. Manager Mr. Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra mile to help us get the car we wnated. He even contacted the previous owner of the car to get us the second key. A very positive experience. I recommend this dealership. More

I went in on a saturday to get my oil changed on my subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy wit subaru outback. Let start by saying I have been going to this dealership to get my car serviced - warrant work and oil changes. I have very happy with the car but Hiley Subaru not so much. Having been to other subaru dealerships in the DFW area I can honestly say that this one cares the least about customers. It may be a customer volume issue. I don't know. Their Service Center office is a cluttered mess and I have never been greeted. This is not what I would expect out of a subaru dealership. So today I go in for an oil change. Once again not greeted. I found the "service advisor" tucked away in the back office. It didn't take long for the oil change which was good. I paid and walked to my car. It was parked outside on the ramp to the surface bay entrance. I was told that my keys were in it. OK. I walk up to the car and the window is rolled down. IT WAS RAINING OUTSIDE. They didn't receive the car with the windo rolled down so why did they return it with it rolled down when it was raining outside. Also, my keys were not in the car like they said. Once they found my keys I started it and put the car in Reverse. I heard a loud "clunk". This happens when the E-brake is not engaged and the car is parked on incline where there is extra stress on the CVT transmission. I proceded to explain to them what they had done and the tech(David) and Lindi just stand there with blank looks on their face. They proceeded to tell me that they never apply the parking brake because it is an automatic transmission. I asked if they have ever driven the car before and they said yes. The lack of care taken by this service department is appalling. I have very little confidence that the people working there(service AND sales) know anything about subaru vehicles. These are fundamental elements of the car. Electronic park and CVT. I asked to talk to the service manager and he was not working today. In my mind a trained subaru technician should know more about the care that should be taken with the car than I do. I would expect this from a Jiffy Lube but not a subaru service center. More

I came in for an annoying airbag light that would turn on & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the & off randomly. The service Dept did a thorough check & could not ID any problems with my vehicle. They were honest about how far they could take the repair to get the light to turn off without guarantee. I opted to let the light do it's own thing and not spend the money chasing something that may not be fixed. I appreciate the fact that they didn't take advantage of me & were honest! They have Renee my respect and will be my dealership/service Dept from now on! Thank you. More

Jeff was very professional. He was not pushy or aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. aggressive like most salesman. He was able to answer all our questions and made the experience worth the drive from Oklahoma. More