Hiley Subaru of Fort Worth

Better off buying elsewhere The first time I spoke with this salesman on negotiating a price, he asked assertively why I wouldn't take his first offer because its better than the The first time I spoke with this salesman on negotiating a price, he asked assertively why I wouldn't take his first offer because its better than the price where I am from and I simply said I wanted it lower. I declined at first because I felt pressured but later on decided to buy from him when he called me back and was able to get an approved lower price. Later on, I was told that there was a key with lock buttons that belonged to me and it is on its way to me in the mail. When I did receive it, I explained that the key was straight edged which would not fit in my car. He wasn't sure about why it was like that and asked for me to mail it back. About two months later of no updates, I called him and He told me the key was made like that by the manufacturer and that he will send it back to me. He collected my VIN information so the key is programmed and all I needed to do was get the shipped car key cut like my car key at my local dealership. Upon doing that, I realized that the buttons on my key didn't work, so I called him about it and he told me I would need to have it programmed here locally. I would have to pay for the programming and mail the receipt to get reimbursed for the fee and shipping by Hiley. I expressed my frustrations with him and he apologized for it all, but it didn't seem genuine. He told me when I pass by in fort worth I can get my car detailed or receive freebies. After a few days that I have mail expressed the key receipt, I call him to see if it was received and he said he is sick. After a week of mailing it, I'm told the reimbursement is on the way. Two weeks later, I check up with him on when exactly should I receive it and he doesn't know. So I call the accounting department and was told that it was sent three days ago and that the reimbursement amount was only the fee, not the shipping included. Finally I talked with the manager to tell him this issue and expressed my frustrating experience with the salesman. He was able to have my reimbursement for the shipping mailed to me, however he did not addressed or followed up with my concerns with Drew. In conclusion, I do not recommend this dealership due to not feeling like a valued customer after having bought my car. I would have been better off buying from my local dealership from friendly, charismatic salesmen than the Hiley Dealership regardless of price. More

"Be Happy, Trust Us".. HA! My wife and I had a terrible experience here. The Young salesmen were very rude and condescending despite having less knowledge about their new produ My wife and I had a terrible experience here. The Young salesmen were very rude and condescending despite having less knowledge about their new product than I had. After a grueling process of proving ourselves financially to a teenager (For a Subaru, really?) they "allowed" us to test drive the car, which they later brought up as a bargaining chip later on, which is the funniest/saddest thing a dealer has ever tried to use as leverage in a negotiation with me. Once they finally/reluctantly agreed to honor a price they put on the table earlier in the negotiation that we agreed to, we put our names on the car and came back to the dealer the next morning to purchase. (Bare in mind: we left the dealer the night before as they were turning the lights off) When we woke up the next morning (before opening) the salesman texted us to "come pick up our brand new car!" So we made the long drive out to the dealer to be told the car had been sold after we left, the night before, by the manager, despite our names being on it. We were understandably frustrated. Their fix was to find another one at another dealer. They frantically searched to find one, and did, in Dallas. A new manager (the one that had sold the car would not show his face and hid whenever I looked over) flew into the room with paperwork on the other car and pressured us to sign. When I wouldn't sign anything without seeing the car, he told us to be happy and trust them. The other car was the exact same, minus color, and was $1500 more. I told him I wanted the same price and to see the car. He raised his voice at me that I was ridiculous for thinking that was possible and left the room. In the mean time, I called the other dealer to discover that car was sold two days prior and NOT TO SIGN ANYTHING. The other dealer seemed to know good and well the capabilities of these crooks. I gave them one more shot by asking them to honor the USAA price on another vehicle on the lot that was a little nicer. The manager proclaimed "I can't even buy that car for that price!" Well, then don't advertise guaranteed USAA pricing.. We promptly left and received above and beyond service from Subaru of Wichita. Scott is the man. More

Finally, I figured it couldn't hurt to get a quote, so I contacted Eric Jacobson Right from the start I was impressed with the way that Eric Jacobson laid out all the numbers for me. As I mentioned, so I contacted Eric Jacobson Right from the start I was impressed with the way that Eric Jacobson laid out all the numbers for me. As I mentioned, I had already done a lot of research, so I knew that Eric Jacobson was putting everything on the table in a way that no local dealership had done for me. The deal he offered was excellent, far better than anything I could get locally. Still though, It is saying a lot to say that Eric Jacobson made me feel comfortable enough to overcome those fears about buying out-of-town for the first time. Now, with the process over and done with, and a beautiful NEW 2014 Subaru Brz Limited Automatic sitting in my driveway, I can say that it might not be the fastest way to buy a car, but if you can wait for delivery, then this is absolutely the way to go! Not only was the car-buying process smooth and easy, and the deal unbeatable, but having my car delivered from Houston ,Texas to Silsbee,Texas where I work (M-F 8-5 ) was icing on the cake.He drove 6Hrs+ and 400Miles from Fort,Worth to bring my new car at my job. I will definitely recommend Eric Jacobson to any of my friends or family who are even thinking about buying a Subaru! I waited almost a year to buy a Subaru BRZ because, 1) the dealerships in my area were not willing to deal on price, (many wanting MSRP+$2000 or more), and, 2) I dreaded the whole car-buying process of dealing with salespeople, sales managers, finance departments, etc. Fortunately, during this time I did a lot of research on the ft86club forums and through these forums learned of Hiley Subaru in Fort Worth, Texas Fantastic dealership. Eric Jacobson is very straight forward and provides a completely different dealership experience. He gave me a price that was truly unbelievable right off the bat and worked with me every step of the way through the process. He has definitely gone above and beyond what I could have ever expected. This guy even replies to texts in the middle of the night. Detail oriented and checks in to see that everything is going good. If you want a BRZ, Eric Jacobson is your guy. Chris Devero also very friendly and just as helpful as Eric Jacobson . Absolutely no trouble, paperwork was simple. Finally, this dealership does not pressure you at all for extras. They'll inform you about it, but they never push the sale which makes the experience so much more comfortable. Eric Jacobson Sales Consultant EJacobson@hileygm.com (817) 632-8800 More

We had a great experience buying a new car at Hiley Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He Subaru. We especially enjoyed working with Trey Moss. We felt like he answered all of our questions and was very knowledgable about the industry. He made buying a new car a fun, positive experience! We would definitely recommend Hiley Subaru and Trey Moss to our friend and family...or anyone looking to buy a new car! More

Outstanding customer service experience from initial web contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my contact to drive-off. Trey and Eric were courteous, friendly,efficient and they actually LISTENED to us. In fact, they comfortably interacted with my wife, instead of focusing solely on my concerns. Their level of product knowledge answered all of our questions. Trey & Eric found the exact Forester to meet our stated needs, even though they had to trade with another dealer. Gary was helpful in appraising our trade so we could make the deal work. I've purchased Audi's, Corvettes & Infiniti's and I rate this as my most professional buying experience. More

We purchased a new 2014 Subaru Crosstrek on Saturday. We are so impressed with the quality and value of our new vehicle and we look forward to driving it for many years. Our salesman, Trey Moss, was great! are so impressed with the quality and value of our new vehicle and we look forward to driving it for many years. Our salesman, Trey Moss, was great! He thoroughly answered all of our questions to make sure we purchased the best model for our needs. If you need a new car go see the folks at Hiley and ask for Trey! You won't be disappointed! More

I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, TX 76116 to buy a preowned vehicle. They were super slow and very un-organized services. E I came to Hiely Subaru on 3535 W Loop 820 S Fort Worth, TX 76116 to buy a preowned vehicle. They were super slow and very un-organized services. Each of their employees gave me different answers for almost every question.... I was told that the car was well inspected with 10000000 point inspection, but the battery died on the way home. Not only that, the day after, one of the AC fans wasn't working, and it cost $300+ to replace it. I called the Hiley used car manager and asked him if there was anything he can do to help. He said "there is nothing we can do...." Furthermore, the starter died 1-2 months after. They seem to sell broken used cars. I know I was supposed to inspect the car before purchasing, but I didn't because I live 200 miles away from them and they require a nonrefundable deposit before I come over. Also, I would be more confident with the big dealership like this one, but I was dead wrong. I definitely stay AWAY from this dealership as much as possible. I would NOT recommend this dealership to anyone. More

This was very nearly the best auto purchase I have ever made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierr made, very close. Trey Moss was an excellent sales rep. He worked for my business and I greatly appreciated his efforts. I purchased a 2012 GMC Sierra 1500 that I found via Cars.com. I live almost 200 miles from the dealership and wanted the deal taken care of before I made the drive up to take delivery of the vehicle. Trey answered all of my questions, test drove the truck for me, sent me pictures and worked with me to get my financing in order. Great job! I told Trey we would be traveling with my 2 year old son and didn't want to be sitting at Hiley Subaru for 4 hours with a baby and then have to drive 3 hours home. We got to Fort Worth at about 2 pm saw the vehicle and test drove it. It was exactly as Trey had described it. He then introduced us to Marc in finance, we were in and out of finance in 10 minutes! The truck went back into make ready and we were told we would be on our way home in 15-20 minutes. It is now 2:45 pm, amazing! Well, 2 hours later, still no truck. I was told make ready hadn't even started on it I spoke with the Customer Service manager Mr. Droke, who immediately tried to help. He had the porters stop what they were doing and brought the truck up for us to be on our way, some what clean? As we were leaving Mr. Olson the make ready manager came out to apologize and correct the situation, by now it was almost 6pm and I had a very upset wife and 2 yr old. So close to a perfect car buying experience, could have been in and out in under an hour if not for make ready. This why I rated it "OK". Trey was awesome to work with though. Great job Trey! More

We were looking to replace 2 vehicles for our business. We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got o We had previously visited other dealerships prior to coming to Hiley Suburu. At the other dealerships you felt almost accosted before you even got out of the car by the salesman hovering waiting for your vehicle to stop! At Hiley, we had the opportunity to park, get out and look around a bit before we went inside where we were warmly greeted and welcomed to Hiley. We felt very comfortable there and had a wonderful buying experience! We ended up very satisfied with the 2 vehicles we got that day! Happy salesman, happy customer! More

Overall buying experience was very positive. Manager Mr. Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra Overall buying experience was very positive. Manager Mr. Gary Ogden was very honest and was not just trying to push the deal. He even went an extra mile to help us get the car we wnated. He even contacted the previous owner of the car to get us the second key. A very positive experience. I recommend this dealership. More