Hiley Subaru of Fort Worth

Do your research on car buying before you buy a car Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selectio Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selection so we tried them out. We definitely didn’t get the family oriented vibes when we walked in, they wanted to know what occupation we were in, fishing to see how much money we were worth. They refused to sell us the car that we came in to buy. Then proceeded to go thru the purchasing process (running credit checks and trying to approve loans) on multiple different cars to see what we could and couldn’t get approved for I guess. As they were doing this, the loans were $20,000 over the price of the car. We just walked out pretty frustrated, didn’t want to have any part of that, and went to Subaru of Plano. We had really great service with Subaru of Plano. They were pet friendly, family fun, and didn’t wait at all. They gave us the car we wanted. We purchased the 2019 Subaru Ascent Touring. THEY DIDNT TRY TO MILK US FOR ALL WE ARE WORTH, and couldn’t ask for anything better! More

Used car warranty bait and switch Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I hav Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I have had other problems with them too. This was the final straw Seevice check out girl Courtney qouted 1900 on the phone. 2300 due was the amount when i went to pick up. I will never try to use this dealer for any subaru repairs or purchases More

Should not ignore female shopper 50 something female. I am looking at used veh. No one shows. I go into bldg. no one speaks offers to help. I go back outside and researched veh. Go ba 50 something female. I am looking at used veh. No one shows. I go into bldg. no one speaks offers to help. I go back outside and researched veh. Go back inside. Several salesmen around a couple male customers. No eye contact, no one speaks. Finally flag down female employee. Went to buy and expected to be compensated and the price quoted was a joke. Will buy elsewhere. Never again. Husband drove up and they met him at his car More

Purchase of Used Forester XT Purchased a Forester XT over the web. Found it 24 hours before leaving for Japan. Cameron Madeley did an absolutely EXTRAORDINARY job coordinating the Purchased a Forester XT over the web. Found it 24 hours before leaving for Japan. Cameron Madeley did an absolutely EXTRAORDINARY job coordinating the sale!!! More

Service department I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it I towed my Subaru to Hiley for service because it was overheating. After a 1500.00 repair bill my car started to overheat before I got home. I had it towed back and now I’m told it will be several more thousand dollars to repair my car. They are unwilling and refuse to refund our money even though they never fixed our car. UPDATE * After talking with Jerry I was issued a full refund on the cost of repairs. Jerry was a great help; he was honest and understanding of my situation. If I could rate the service and experience on his help this would be a 5 star review. More

BB Bellharrat was very helpful . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. . He helped us understand how to use the car features. We could not remember how to use the driver assist technology. More

one of the BEST car buying experiences ever. I was not intending to buy another vehicle for several months, but I saw a truck on line that seemed too good to be true. I stopped by Hiley on a Sat I was not intending to buy another vehicle for several months, but I saw a truck on line that seemed too good to be true. I stopped by Hiley on a Saturday afternoon, and was immediately greeted by "BB". very friendly. From the start there was no pressure, only helpful advice. I was shown the truck, and as fast as we looked it over we went on a short test drive. I expressed a few little things that I would have to have addressed, and he assured me that it would not be a problem at all. they offered me a fair trade amount for my vehicle, and a competitive finance rate. I got a call on Monday afternoon, telling me everything I wanted taken care of was done, the truck was detailed, gassed up, and ready to drive away. Gary Ogden in the pre-owned department was helpful in seeing this through, as well as Marcus, and Kip in the finance department. It is not enough to say how instrumental me sales man "BB" was to me in getting this deal through. I would rate this establishment as top notch in my life experiences, and I'm 60 years old, and have been to, and worked at a lot of car dealerships in my life. the service after the sale has yet to be experienced, but if it is anything like the initial contact , I am sure it will be a pleasure as well. More

Best service ever!! We called to inquire about a 2013 Dodge Challenger on Thursday of this week. Saturday of the same week we were able to go to the dealer in Fort Worth We called to inquire about a 2013 Dodge Challenger on Thursday of this week. Saturday of the same week we were able to go to the dealer in Fort Worth and pick car up in a matter of about one hour. Some of the nicest guys I've ever dealt with. Gary went above and beyond to help us. I will send anyone I know to them. It is very comforting to be able to make a phone call and then just go pick up your car plain and simple most excellent service thank you guys for everything!!! By the way we love the car I've barely been out of it since we bought it. LOL More

lie lie lie I agreed on a price with sales manager. I calledto confirm again on way to dealership. Sold truck to another man infront of me. I had cash he was fi I agreed on a price with sales manager. I calledto confirm again on way to dealership. Sold truck to another man infront of me. I had cash he was financing. The manager is garbage, no morals, no ethics!!!!! More

Excellent car buying experience Thanks for helping us get into a great Subaru Forester 2014.We especially appreciate your respect for our time and getting us in and out without spend Thanks for helping us get into a great Subaru Forester 2014.We especially appreciate your respect for our time and getting us in and out without spending a whole day at the dealership.Thanks again! I highly recommend them if you are in the market for a used vehicle! More