Hiley Subaru of Fort Worth

I worked with Billy Davenport and he was excellent. He was helpful and attentive about what I was looking for in a vehicle.He was able to answer all of my questions. was helpful and attentive about what I was looking for in a vehicle.He was able to answer all of my questions. More

Shady and unethical business practices. Run, trust me Horrible dealership. Completely unethical business practices. I called and spoke to one of their salesman about a used car they had for sale. I ag Horrible dealership. Completely unethical business practices. I called and spoke to one of their salesman about a used car they had for sale. I agreed to the price and left them a deposit. He sent me the purchase agreement and we were all set to close on the purchase. Being out of state, I made arrangements for shipping the vehicle to me, banking arrangements to pay for the car, etc... Fast forward to later that day...I called up asking for my salesman and the receptionist hung up on me...ok, that's strange. So, I called back and...she hung up on me again! What's going on here? At any rate, I called back again and left a message for the salesman to return my call. Guess what? No return call... Finally, I just called the salesman on his cell phone and still no return call. Finally, I got a call from someone else at the dealership telling me that they sold my car to someone else! Mind you, I left them a deposit and they sent me the purchase agreement. What kind of business practice is this? Totally unethical. But what can you say... They are car salesman. Shady by nature and never to be trusted. When you make a deal on a car...a deal is a deal. You don't go and sell it to someone else, especially since I left them a sizable deposit. Just know that this place is shady and their word and your deposit mean nothing... Take your business elsewhere... More

Worst Experience RUDE RUDE RUDE.....Absolutely the WORST EXPERIENCE. We stopped by to check out their Acura RDX 2019. The sales guy was really rude. He wasn't really i RUDE RUDE RUDE.....Absolutely the WORST EXPERIENCE. We stopped by to check out their Acura RDX 2019. The sales guy was really rude. He wasn't really interested in showing us the car. After we did the test drive we liked the car and almost made up our mind to buy the car but their sales team were pushing us to finance the car from them which was at a really high APR. We asked their sales representative to give us a sales sheet for the vehicle so we could get a loan from our bank to which he got pissed off and refused to provide us a sales sheet. On top of that he packed up all off his documents and simply asked us to leave. Me and my friend were shocked by the kind of treatment we got. I'm never stepping foot at their dealership again in my life. Avoid these rude people if you don't wanna get embarrassed. More

Bad bad decision to buy from here The vehicle itself is not bad but the dealings from this place are horrible. I was told and shown a clear carfax only to find out it was wrecked and n The vehicle itself is not bad but the dealings from this place are horrible. I was told and shown a clear carfax only to find out it was wrecked and not reported. Asked my sales person about the tires on the car and was told oh they don't cost much. You would think they would place decent tires on a vehicle they are trying to sell. Car was also marked up quite a bit different from what was priced online. More

Bad time management If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have take If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable More

Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More

Crooks With Smiles I purchased my Subaru BRZ there and everyone is always smiling. The problem is that everything I was told turned out to be a lie. I was given a "di I purchased my Subaru BRZ there and everyone is always smiling. The problem is that everything I was told turned out to be a lie. I was given a "discount" that magically disappeared with "add-ons". I asked to do my own financing and please do not have a free for all on my credit by doing hard inquiries. I found out a day later they did 7 hard inquiries and lowered my credit score 40 points. I was in the fiance room for 45 minutes saying over and over again I did not want the extended warranty. I finally gave up and said yes just to get out of the room. I came back later and cancelled the extended warranty. That was 8 weeks ago. I have made numerous calls and keep getting blown off. The "credit" they say you will get when you cancel does not exist. They are crooks and con men who smile all the time lying and deceiving you. More

I now drive 35 miles to another dealer for service Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is dif Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is difficult to schedule, and the advisers have tried to sell me 'service' I didn't need more than once. Both understaffed and understocked with cars, Hiley Subaru screams 'go somewhere else' to its customers. Happily, I brought my car Subaru to Five Star in Grapevine, and if I buy another Subaru, it'll be from them. For now, I'll drive the extra 35 miles up here for service instead of driving to Hiley, which is five minutes from my house. More

Best car buying experience ever If you go to Hiley of Fort Worth ask for Mike. He's patient, kind , knowledgeable and I believe, honest. Hard to find these qualities when looking for If you go to Hiley of Fort Worth ask for Mike. He's patient, kind , knowledgeable and I believe, honest. Hard to find these qualities when looking for a car. I might have found a little better price shopping around but with Mike I know I got a good price with a firm I can look forward using in the future. As to the Outback, this is our first experience with subaru. Looks like we are going to be in love with it for a long time. We passed over some high class SUVs but when you conciser safety, comfort, style,and overall economy our choice was clear. Happy trails More

Great experience at Hiley My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergrif My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergriff Honda, I talked her into looking at a Subaru. She loved they way Hiley treated us. Totally transparent and up front, great experience! Gary did a great job, found the perfect model and gave us simple up front pricing. Jeff, the sales manager was great too. They are dog friendly too, which strikes a cord with us. My wife loves her new vehicle and is already telling her friends. These guys get it, we both preferred the Subaru & the Hiley experience. No games played here! Do yourself a favor and at least give Subaru & Hiley a shot. We are elated that we did. More