Hiley Subaru of Fort Worth

Bad time management If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have take If I could no stars I would... No need to make an appointment because they won't honor any time constraints....went for a job that should have taken 30 minutes it took over and hour ... and they quoted one price then it come out higher ...they did lower the price but that's not what I'm really mad about... my time is valuable and these people wasted my time!! this literally should have taken 30 minutes ...unacceptable More

Horrible Service Department I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is d I just picked up my car after 6 days of waiting for a part that never came with no ETA for when the part will arrive. Supposedly washed yet there is dried bird poop on the hood, dust on the windshield, and grease all over the rims. No communication. Constantly having to call for updates, and never getting the requested call back. Horrible. Absolutely do not go here. More

Crooks With Smiles I purchased my Subaru BRZ there and everyone is always smiling. The problem is that everything I was told turned out to be a lie. I was given a "di I purchased my Subaru BRZ there and everyone is always smiling. The problem is that everything I was told turned out to be a lie. I was given a "discount" that magically disappeared with "add-ons". I asked to do my own financing and please do not have a free for all on my credit by doing hard inquiries. I found out a day later they did 7 hard inquiries and lowered my credit score 40 points. I was in the fiance room for 45 minutes saying over and over again I did not want the extended warranty. I finally gave up and said yes just to get out of the room. I came back later and cancelled the extended warranty. That was 8 weeks ago. I have made numerous calls and keep getting blown off. The "credit" they say you will get when you cancel does not exist. They are crooks and con men who smile all the time lying and deceiving you. More

I now drive 35 miles to another dealer for service Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is dif Had a good buying experience here 4 years ago, but the dealership has gone downhill since then, and the service department is a _mess_. Service is difficult to schedule, and the advisers have tried to sell me 'service' I didn't need more than once. Both understaffed and understocked with cars, Hiley Subaru screams 'go somewhere else' to its customers. Happily, I brought my car Subaru to Five Star in Grapevine, and if I buy another Subaru, it'll be from them. For now, I'll drive the extra 35 miles up here for service instead of driving to Hiley, which is five minutes from my house. More

Best car buying experience ever If you go to Hiley of Fort Worth ask for Mike. He's patient, kind , knowledgeable and I believe, honest. Hard to find these qualities when looking for If you go to Hiley of Fort Worth ask for Mike. He's patient, kind , knowledgeable and I believe, honest. Hard to find these qualities when looking for a car. I might have found a little better price shopping around but with Mike I know I got a good price with a firm I can look forward using in the future. As to the Outback, this is our first experience with subaru. Looks like we are going to be in love with it for a long time. We passed over some high class SUVs but when you conciser safety, comfort, style,and overall economy our choice was clear. Happy trails More

Great experience at Hiley My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergrif My wife wanted a Honda, not really interested in anything else. After a bad experience with on Honda dealer and an awfbrutal experience at Vandergriff Honda, I talked her into looking at a Subaru. She loved they way Hiley treated us. Totally transparent and up front, great experience! Gary did a great job, found the perfect model and gave us simple up front pricing. Jeff, the sales manager was great too. They are dog friendly too, which strikes a cord with us. My wife loves her new vehicle and is already telling her friends. These guys get it, we both preferred the Subaru & the Hiley experience. No games played here! Do yourself a favor and at least give Subaru & Hiley a shot. We are elated that we did. More

Sold me a bad truck I bought a truck from hiley Subaru and the first week I had it it started to shake so I took it back and they said they had fixed it now 4 months late I bought a truck from hiley Subaru and the first week I had it it started to shake so I took it back and they said they had fixed it now 4 months later it starts having the same problem again so I take it to a dodge dealership and they said the whole fronted is bad meaning the steering column, racking pinion and they said how long have you had it i said 4 months they said well you need to take it back because they sold you a bad truck that it souldnt have been put for sale that to fix it will be $3500 I went to the dealership and showed the manager the estimate and he said sorry I’m not going to pay to fix it you should have bought an extended warranty with it to cover your back and says good luck. never will buy a car from them ever again sell bad cars. More

Went in to take a look. Bought a truck! Went in to Hiley Saturday, was greeted by BB who showed me the truck I was there to see. He was great, no pressure, took me for a test drive, even sh Went in to Hiley Saturday, was greeted by BB who showed me the truck I was there to see. He was great, no pressure, took me for a test drive, even showed me the "rough road" to take to see how it handled. All done, even got my trade evaluated and all in a short amount of time. Signed the deal and was out in just over an hour! (ok maybe 1.4) THANKS! PS Love the TRUCK! Just be sure to enjoy working with a great salesman . Thanks BB😎 More

Do your research on car buying before you buy a car Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selectio Please do your research on car buying before you buy a car, saleman will suck every penny out of you if you let them. Hiley had a pretty good selection so we tried them out. We definitely didn’t get the family oriented vibes when we walked in, they wanted to know what occupation we were in, fishing to see how much money we were worth. They refused to sell us the car that we came in to buy. Then proceeded to go thru the purchasing process (running credit checks and trying to approve loans) on multiple different cars to see what we could and couldn’t get approved for I guess. As they were doing this, the loans were $20,000 over the price of the car. We just walked out pretty frustrated, didn’t want to have any part of that, and went to Subaru of Plano. We had really great service with Subaru of Plano. They were pet friendly, family fun, and didn’t wait at all. They gave us the car we wanted. We purchased the 2019 Subaru Ascent Touring. THEY DIDNT TRY TO MILK US FOR ALL WE ARE WORTH, and couldn’t ask for anything better! More

Used car warranty bait and switch Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I hav Bought a used car warranty for 2500 it covers very little and requires a 100 deductible. Dealer made it sound like it coves every and anything. I have had other problems with them too. This was the final straw Seevice check out girl Courtney qouted 1900 on the phone. 2300 due was the amount when i went to pick up. I will never try to use this dealer for any subaru repairs or purchases More