Hiley Subaru of Fort Worth

Hiley has been nothing but a disappointment. They might be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure be great on sales, but when it comes to service afterwards, you are up the creek. If you find yourself in the waiting room for service there, be sure and check the entrance bay where vehicles are checked in. After one and a half hours, that is the allotted time for service for most cars, You will find your ride there, parked and running. They are lapse on telling customers it is ready, they just let it run. I won’t go into the long stories of getting the run around by “no action” Jerry, the manager. And Chris, the “service manager” won’t even return your phone calls. He just strolls around the showroom doing nothing whatsoever, getting paid for that. I will never, ever, set foot in Hiley’s Screw-ba-You again. I’m not the only unsatisfied customer, look at the reviews. You have been informed and you have been warned. More

Great sales experience from Patrick! Highly recommend!! And Marcell was great to work with in finance too! Very friendly and happy with Hiley Subaru dealership! And Marcell was great to work with in finance too! Very friendly and happy with Hiley Subaru dealership! More

Great experience! Brian was knowledgeable and helpful in demonstrating the features of my new Ascent - and they had a vehicle I could test drive! Huge plus! My vehicle came in earlier than expected - highly demonstrating the features of my new Ascent - and they had a vehicle I could test drive! Huge plus! My vehicle came in earlier than expected - highly recommend Hiley Subaru! More

If you’re looking for a Subaru. Hiley is the place to go. I was helped by Bryan P and couldn’t have asked for better service! I was helped by Bryan P and couldn’t have asked for better service! More

Thanks Bryan. Pleasure doing business with you. Two time buyer! buyer! More

My car buying experience was amazing. Easy and hassle free. I LOVE MY SUBARU!! Bryan Pohlmeier was a professional and knowledgeable Subaru guy with answers to all my questions!! We loved my Subaru and Hi free. I LOVE MY SUBARU!! Bryan Pohlmeier was a professional and knowledgeable Subaru guy with answers to all my questions!! We loved my Subaru and Hiley Subaru so much that we just bought our second one three weeks later!! Thank you for everything!! Highly or HILEY RECOMMENDED!! More

If you are in the market for a Subaru stop and ask to speak to Bryan Pohlmeier at Hiley. He knows all things Subaru. Thanks, Bryan!! speak to Bryan Pohlmeier at Hiley. He knows all things Subaru. Thanks, Bryan!! More

Bryan P is the guy to ask for at Hiley Subaru of Fort Worth! Super easy process here. Worth! Super easy process here. More

Horrible Customer Service for a Potentially Car SaleMy Horrible Customer Service for a Potentially Car Sale My wife and daughter went to look at a Subaru Crosstrek (albeit a used one since no new vehicl Horrible Customer Service for a Potentially Car Sale My wife and daughter went to look at a Subaru Crosstrek (albeit a used one since no new vehicles are in stock), she had called 2 other dealerships and they didn’t have any to look at, so she was pleasantly surprised when she talked with Josh and he told her she could look at a 2019 used Crosstrek and told him she would be down in a few hours to look/sit in this used vehicle they had. He even sent a confirmation text to her, confirming the appointment. She arrived on time, waited 20-30 minutes, finally Josh comes out and informs her the vehicle (the only one they have) is in the maintenance and she can’t see it (she has driven a hour, waited 30 minutes) and now is told the vehicle is on a lift, the technician is on lunch, and he doesn’t know when the vehicle can be seen. BUT on the bright side, he could order the vehicle and we could pay full MSRP, for a vehicle we can’t even touch or see. I realize they are selling vehicles well before they show up at the dealership, good for them, but as a consumer we lose. In talking with him, he discussed how many of their vehicles come in with engine issues and just how busy the technicians are fixing vehicles (something a potential new car buyer shouldn’t hear), and when they need to fix a vehicle, they just grab the keys and take it to the shop. Hmmm, I’ve got a solution, if you make a appointment with someone to look at the only type of vehicle you have, don’t let anyone touch it unless they’re getting it ready for the customer. I asked to speak with the manager about the visit, but only Josh would call me back. I was hopeful to buy/order a new vehicle from Hiley Subaru, but with this first impression I’m going to go out of my way to speak poorly and urge others to never go to Hiley. More

Arvin was easy to work with and very helpful. I would highly recommend Hiley and Arvin to anyone looking for a new or used vehicle. highly recommend Hiley and Arvin to anyone looking for a new or used vehicle. More