Hiley Subaru of Fort Worth

This has been my first time leaving a one-star review and then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a det then changing it to a five-star review. My husband and I had a very initially poor experience with Hiley Subaru… it was bad enough that I wrote a detailed review about our grievances online. Mr. Hiley reached out to us himself after reading my review, and after looking over our case information and documentation, he and his executive team went above and beyond to right the wrong and give us a stellar experience. I am so pleased to have an opportunity to write a new review and share that Hiley Subaru ended up honoring their initial agreement with us, giving us excellent customer service, and proving to us how much they value integrity in their business endeavors. We had a very positive experience with Mr. Hiley himself, as well as with members of his executive team including Eric and Ross. Nick, the branch manager, ended up taking excellent care of us and going above and beyond to improve our experience. We also had great experiences at the dealership with Tim and Sergio. I’m happy to recommend Hiley Subaru, as I now have first hand experience that they are willing to own up to mistakes when necessary, make things right, and ultimately provide a well rounded and highly positive experience. More

GREAT experience! Carl Churchman was great. Highly recommend HIley Subaru. You won’t be disappointed. Already recommended Hiley to my son and his wife! Well done Hiley Subaru and Carl. recommend HIley Subaru. You won’t be disappointed. Already recommended Hiley to my son and his wife! Well done Hiley Subaru and Carl. More

I recently purchased my first Subaru. When I arrived at Hiley I no sooner pulled in and parked and was headed toward the building when Tony Ledesma came outside to greet me with a welcoming smile (easy to Hiley I no sooner pulled in and parked and was headed toward the building when Tony Ledesma came outside to greet me with a welcoming smile (easy to see even though we were both wearing our masks) he asked me how he could help and escorted me inside. I had already been in contact with Bryan Pohimeir and he worked with me on my purchase. Bryan was courteous and truly knowledgeable on Subaru vehicles. Before test driving the vehicle, he went over all the features on the car and was patient in answering all the questions I had. I decided I wanted additional features on the car I wanted to purchase, Nick, the sales manager was very accommodating and diligent in finding the perfect car with everything I was looking for. When it came time to go to finance to complete my purchase I was assisted by Kip. He too was friendly and made sure any questions I had were answered and I understood. He made the process seamlessly easy. Everything was in order and ready for my signature with out a hitch. I have purchased several vehicles and I must say this was the most pleasant, stress free car purchase I have ever made. Thank you to the folks a Hiley for your attention to detail and putting your customer first. I will be a return customer and will recommend Hiley and your staff to all my family and friends. More

My salesman Patrick made my car buying experience a joy! He was knowledgeable professional and provided me with service that was way above the norm. He was knowledgeable professional and provided me with service that was way above the norm. More

Had questions about Subaru, talked with Bryan Pohlmeier and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. and he was extremely help and knows what he’s talking about. I would highly recommend anyone looking to call Bryan. More

Purchased a used 2014 Acadia Denali with 80k miles on it for my wife on a Tuesday night during the end of the pandemic. Next morning it had red fluid under the car! So I immediately called Tony my salesman for my wife on a Tuesday night during the end of the pandemic. Next morning it had red fluid under the car! So I immediately called Tony my salesman and he was off that day but I took it in anyway but was too late and service was closed. So next day Thursday I took it in and talked to Tony. All he said was "We got you brother, we stand behind our sales. We gonna fix it." They did fix it, no charge at all! It was the power steering pump but he said if it was even the transmission they were gonna fix it. It did take until Tuesday to get the part in and repairs completed but worth it. More

this place has NO customer service and are liers. Wont answer the phone when you have a question. Do yourself a favor and keep driving answer the phone when you have a question. Do yourself a favor and keep driving More

I’m back.... life is a strange trip and things happened where it made sense for me to get into a new Subaru too. My wife is loving her Touring but I didn’t need all of the glitz, which is impressive. I fou where it made sense for me to get into a new Subaru too. My wife is loving her Touring but I didn’t need all of the glitz, which is impressive. I found a very nice 2020 Outback Premium in their stock, with more bells and whistles than I needed. I made what I thought was a negotiation starter offer and they accepted my offer. They gave me a very good trade offer. I was treated great by my salesman, Sultan, the Sales Manager Tony and the Finance guy Kip. If your not keeping score, that’s 2 outbacks from Hiley in 2 weeks, both outstanding deals and service. I would recommend to anyone looking for a Subaru, the folks at Hiley. I’m 65 years old and have bought a good number of cars and also helped friends and family buy cars. Hiley folks were professional, realized this wasn’t my first rodeo and treated me as such and did it with good humor. No dealer has been any better than the folks I dealt with at Hiley. Good folks, good deals... More

They treated me fine I worked with Sultan. He was responsive, friendly and wasn't trying to hustle us into anything. We drove an Outback (twice) that afternoon and left it I worked with Sultan. He was responsive, friendly and wasn't trying to hustle us into anything. We drove an Outback (twice) that afternoon and left it at that. My wife decided the Outback was her favorite of all the SUV's we had driven that last 3 or 4 weeks. I called Sultan, made an offer and he said he would call back... which he did shortly after we hung up. Offer accepted. We showed up about 6:45 that evening to pickup the car, it was all cleaned up and under cover (raining like crazy). He got the key to my wife so we could drive it and make sure all was well, it was. Got the paperwork done, met with the Finance guy, signed the papers and were on our way home by 8:15. They would get a five, if the had just given the car to me :-)...! It was a good experience and everyone we dealt with was helpful and pleasant. Would not think twice about dealing with them again. More

I just purchased my fifth Subaru. The last three have been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t k been from Hiley. For sales, I recommend Michael Lamarr. He’s knowledgeable and patient. He always has time to answer my questions and if he doesn’t know the answer, he doesn’t stop until he finds it. The service department is great! Lauren and Taylor have gone above and beyond to make sure all of my needs are met. More