Hiley Subaru of Fort Worth

Thank you, Jake and Antonio, for always taking care of me and helping me upgrade to a bigger vehicle! and helping me upgrade to a bigger vehicle! More

This was the best customer service we have ever experienced. Everyone was courteous and helpful. Looking forward to our next visit! experienced. Everyone was courteous and helpful. Looking forward to our next visit! More

said they would mail my plates after buying a new car since i live an hour and a half from the dealership then never notified me that they received the plates until it was too late and i had to make the since i live an hour and a half from the dealership then never notified me that they received the plates until it was too late and i had to make the drive. when i arrived they didn’t even put them on my car like they said they would over the phone, just handed them to me to put on myself. horrible service. More

Nathan and everyone I encountered was nice, informative, helpful, and attentive. And no pressure sales. helpful, and attentive. And no pressure sales. More

Gary did a great job and he got the car that I wanted. Thank you Thank you More

Very friendly and honest, highly recommend this dealership for your next vehicle purchase new are used. dealership for your next vehicle purchase new are used. More

Hiley was 100 times better than when I purchased my last car at Bruce Lowery, Subaru is all I will ever own again. car at Bruce Lowery, Subaru is all I will ever own again. More

Buying a Subaru with Hiley was quite a pleasant experience! Everyone was helpful and knowledgeable, and there was never any hard pressure sales tactics. experience! Everyone was helpful and knowledgeable, and there was never any hard pressure sales tactics. More

Great selection of new and used Subarus, nice facility, and friendly helpful staff from the sales process through the finance process. and friendly helpful staff from the sales process through the finance process. More

My husband and I visited Hiley Subaru in Fort Worth on the evening of September 21, 2024, intending to purchase a Subaru Ascent Onyx and pay cash for the vehicle. After discussing trade-in values for our the evening of September 21, 2024, intending to purchase a Subaru Ascent Onyx and pay cash for the vehicle. After discussing trade-in values for our 2019 Ascent Touring with a floor manager, we were shocked to be offered $9,000, far below the Kelley Blue Book range of $14,000–$16,000. The manager's attitude quickly turned condescending when we questioned the offer, quoting inflated numbers and dismissing our concerns. Even more concerning was the discriminatory behavior we witnessed. The manager was dismissive and disrespectful to an elderly Caucasian woman and other customers of different races, who also left without making purchases. His treatment of these individuals raised serious concerns about bias and unfair treatment. Following this experience, I attempted to email Hiley Subaru’s management, only to have my emails blocked immediately. This unprofessional conduct cost your dealership our business. The only positive experience was working with Ben McCoy, whose professionalism stood in stark contrast to his superior’s behavior More