Hiley Mazda of Hurst - Service Center

Mark and Gabe are excellent! Best service experience I’ve ever had! Mark and Gabe made the whole process easy, gave me a fair price, and treated me with outstanding customer serv Best service experience I’ve ever had! Mark and Gabe made the whole process easy, gave me a fair price, and treated me with outstanding customer service. I bought my Silverado from this dealership and they have always treated me well. Will continue to recommend them to friends and family. Thank you guys! More

Outstanding Service Department! With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available, I wanted to have the transmission fluid replaced and have the mechanic check all-around & recommend other-needed services (pro-active preventive maintenance for an older high mileage used vehicle). My Service Advisor (Gabriel Rodriguez) recommended their 99-point full-circle inspection (great value!), after the inspection was completed, I received both text & email reports on my phone, showing all recommended PM maintenance items with prices! I was able to select (pick & choose) only the items I wanted performed during the visit, with the updated total cost at the end (makes it so easy!). Very roomy and comfortable customer waiting area (nice coffee machine), and my Service Advisor provided frequent progress updates. I selected to have multiple maintenance items performed (Rudy was my Mechanic that day - Excellent Work!). The Parts Dept was very helpful (along with service) in cutting & programming a new key for my vehicle. I can't say enough good things about my experience with Hiley Mazda or Hurst/Service Dept! I now have a verifiable maintenance history for my vehicle, which is always beneficial for warranty & future resale value on any vehicle - from a dealer who will stand behind their work and values their customers! 5-Stars all the way!!!! Excellent!!!! More

Poor service dept Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estima Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley. More

Over Charge for Parts in Service Center Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no than Went in for an oil change. Had a break light bulb and blinker light bulb out. They wanted to charge me over $70.00 to change the bulbs. I said no thanks, I'll just purchase the bulbs and do it myself since it's an easy task. So they charged me $15.60 for one bulb and $13.60 for the other. Way Over Priced for bulbs!!! So I called another Mazda Dealers Parts Dept. and they only charge $5 and $2 for the bulbs. I won't return to a service center that take advantage of their customers! Especially ones who've purchased new cars from them! More

I like Mazda cars and how they drive so when I was on the market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great market for a used car, my choice was clear. I went to a different dealership and the process of buying this car was awful but it seems to be a great deal so I purchase the vehicle. Well, not even one moth went by that I have to take it in for work. The personnel at Hiley Mazda were quick and pleasant to talk to. They explain every procedure in detail and maintain communication with me at all time. Then another month went by and I have to bring the car back for a different reason, they work on my car, help me rent a car while they fixed mine and let me know when it was going to be ready. The service has been superb even that I didn’t bought my car there. Now I know where to go to get my next car. Thank you Hiley Mazda for making a different in a market full of horrible stories, you are making a difference! More

From the moment I walked into the door to the time I pickep up my vehicle, I received the most professional, upfront, patient, understanding courtesy for my situation. Not only did Evan keep me in the l pickep up my vehicle, I received the most professional, upfront, patient, understanding courtesy for my situation. Not only did Evan keep me in the loop the entire time, but Janelle contacted me in his sted to answer my questions. At one point, Evan even went back to work to call & update me. The mechanic & Evan both explained to me what repairs were needed & why they were needed. The gentlemen in the waiting area also took time out to talk with me & let me speak with the to kill time in waiting. Also, my car came back to me cleaner than it went in the shop. Evan spent a lot of time going back in forth with the Warranty comapany to make sure all the I's were dotted & the T's were crossed. Everytime he found out anything or had contact with the warranty co, he called me to discuss. He was very patient. I say that because I know that I am pushy, impatient and stress out over high repairs such as these. He allowed me to talk as long as I needed to & ask him as many questions that I needed too as well. If I were not moving out of state this weekend, I would not go anywhere else other than this service shop for any of my Mazda needs. In saying that, Evan made sure that I was able to get my car back sooner than later so that I can move forward with our move out of state. When I came to pick up my car, Wade spoke with me while Evan got the bill ready and he helped me realize my key wasn't turned all the way off which is why for a brief moment, the alarm wouldn't work. I feel that they went above & beyond to ensure my satisfaction. I have been in customer service for over 14 years. This place impressed me. More

He helped by responding to an email that i had sent to Hiley, by calling me. He was helpful by asking questions to my situation with my car. He greeted me promptly when i arrived for my appointment. He Hiley, by calling me. He was helpful by asking questions to my situation with my car. He greeted me promptly when i arrived for my appointment. He updated me on the results of Hiley's tech's findings. He kept me informed on the status of my car. He explained clearly the work that was done on my car. He created a good repore with me as a new customer. I will return to Hiley Mazda of Hurst, for all my future auto care needs More