Hiley Mazda of Hurst

Review withdrawn pending the outcome of the service performed on my vehicle. My initial review was not a good one based on conversations with the service department, but I have decided to take a wait performed on my vehicle. My initial review was not a good one based on conversations with the service department, but I have decided to take a wait and see attitude before writing a poor performance review. More

I just bought a CX-7 from Hiley Mazda in Hurst, the second car I have purchased or leased from them. I love it and I love this dealership. Jeff was our salesman and he was straight-forward, patient, an second car I have purchased or leased from them. I love it and I love this dealership. Jeff was our salesman and he was straight-forward, patient, and answered all our questions directly and honestly. Their finance guy (I'm sorry that I cannot remember his name) was professional, friendly and very efficient. Brant and the rest of the service department, are always at the top of their game. The buying experience was excellent (and fun!), and I wholeheartedly recommend the team at Hiley Mazda Hurst. More

I own a beautiful Mazda Millenia S and ask anyone who knows about the Miller Cycle engine(supercharger)that it requires first hand technical experience to service it. I am somewhat of a car enthusiast a knows about the Miller Cycle engine(supercharger)that it requires first hand technical experience to service it. I am somewhat of a car enthusiast and therefore have high expectations about the level of service one should expect from a reputable dealer and it's service department. If your shop isn't orderly, clean and/or doesn't have the latest diagnostic equipment...then I have no confidence in the shop's technicians. I have been taking my car to Hiley Mazda for about 4yrs now and the only service manager I even talk to there is Brant Peterson. Now, that is not a reflection of my experience with some of the other service managers that work there...it's just I have the utmost confidence in Brant as it relates to his excellent technical knowledge and the professional treatment he and his staff provide me even in difficult situations. Now, Mark is currently the only technician I have given the permission to even open the hood of my car. His extensive knowledge and technical skill always seem to be right on the money whenever my car needs a precise diagnosis. These two men are the very reason that Hiley Mazda of Hurst continue to service my Millenia and I believe they represent the very best assists this dealership enjoys! J. Pecen More

Bought a 2010 Mazda 6 I Sport a few days back. Tom Fred was my sales representative. Tom was very patient with me. I had not purchased a car in many years. With the current economy I was very cautious in was my sales representative. Tom was very patient with me. I had not purchased a car in many years. With the current economy I was very cautious in my search. While other sales people lost patience with me Tom was always understanding of my concerns. He answered all my questions, made me feel at home, took care of me much better than I expected. From Tom, to his manager, to the gentlemen who took my check it was a top notch experience from beginning to end. Now that I have made a short story long, make it easy on yourself. Go to Hiley of Hurst and ask for Tom. The rest will be easy. Sorry this ended up sounding like an ad. It just worked out that way. P.S. Take the test drive---it's well worth it!!!!!!!!! More

Bought a 2010 Mazda 6 I Sport a few days back. Tom Fred was my sales representative. Tom was very patient with me. I had not purchased a car in many years. With the current economy I was very cautious in was my sales representative. Tom was very patient with me. I had not purchased a car in many years. With the current economy I was very cautious in my search. While other sales people lost patience with me Tom was always understanding of my concerns. He answered all my questions, made me feel at home, took care of me much better than I expected. From Tom, to his manager, to the gentlemen who took my check it was a top notch experience from beginning to end. Now that I have made a short story long, make it easy on yourself. Go to Hiley of Hurst and ask for Tom. The rest will be easy. Sorry this ended up sounding like an ad. It just worked out that way. P.S. Take the test drive---it's well worth it!!!!!!!!! More

My car required some serious suspension service. Service department personnel were very attentive to service issues and scheduled maintenance issues. Problem was resolved through extended warranty agreemen department personnel were very attentive to service issues and scheduled maintenance issues. Problem was resolved through extended warranty agreement. These service professionals went the extra mile to contact extended warranty provider and make arrangements for car rentals and repair approvals at a minumum of involvement from car owner. More

I recently bought a used vehicle from Hiley. This was the third dealership i visited, after having pretty horrible experiences elsewhere. Their customer service was the best I've gotten from any dealership. third dealership i visited, after having pretty horrible experiences elsewhere. Their customer service was the best I've gotten from any dealership. I was greeted immediately when I arrived and my salesperson was courteous. Phone calls were returned in a pretty timely fashion, and all of my questions were answered. I didn't feel any excessive pressures into buying something I didn't want or need. My RX-8 was exactly as promised, in great condition. I plan on returning to the dealership for all of my service needs. I am completely happy with my experience at Hiley, and highly recommend this dealership to all of my friends! More

First they tried to sell me a hail damaged car with promises of repairing it. When I object they try to offer me a minimal discount . They were advertising on 102.1 that if you buy a Mazda 3 or 6 you g promises of repairing it. When I object they try to offer me a minimal discount . They were advertising on 102.1 that if you buy a Mazda 3 or 6 you get a free GPS system. It was in the promotion period and and not offered to me and after 24 hours I made a call about this promotion. They do not return calls and after numerous promises by Jack, and Phillip Enby I eventually got a rude reply after two weeks after the first call that will not honor the offer. Why I bought a second Mazda after my Mazda 2005 with 61000 miles on the clock now needs a new engine , I dont know! Be careful dealing with this dealership as well as Mazda as a whole. They dont return calls and is definitely not for "picky people" My take on this episode is that they have questionable and unethical business practises. Mazda's reliability on their Mazda 6 is also questionable. Read consumer reviews on their Duratec engines in Mazda forums, before you buy one.... It is scary! More