Hiley Mazda of Hurst

Amazing experiance I bought a Mazda CX5 from Edward last month and I could not be happier with my purchase experience and with my new Mazda. Edward made my purchase quic I bought a Mazda CX5 from Edward last month and I could not be happier with my purchase experience and with my new Mazda. Edward made my purchase quick and painless. This is the first time I was able to go in and walk out with my new car in less than 4 hours. I will be a lifetime customer of Edward's and of Mazda. More

I worked with Richard by email to find a new Mazda 6. They didn't have the color I was looking for but were able to locate one quickly. There was no pressure to buy and I got a good deal that was almost They didn't have the color I was looking for but were able to locate one quickly. There was no pressure to buy and I got a good deal that was almost haggle-free. The longest part of the transaction was waiting for one of the finance people to become available as they were both very busy. I would definitely recommend this salesman and the dealership. More

All I dealt with we're very helpful. Got the exact car I wanted and paid less than I expected. Never felt pressure to buy and they stayed late to finish the deal. I would recommend them highly. car I wanted and paid less than I expected. Never felt pressure to buy and they stayed late to finish the deal. I would recommend them highly. More

I worked with Richard by email to purchase my wife's new Miata MX-5. He never pressured me to buy a car I didn't want. I told hem the car I wanted and what the payments had to be and he made it happen. new Miata MX-5. He never pressured me to buy a car I didn't want. I told hem the car I wanted and what the payments had to be and he made it happen. I was in and out under 1.5 hrs. He even went out of the way to drive the car to the place where I am staying while I am in Texas on business. I wish that every car dealership in TN had someone like Richard working for them. I definitely recommend this salesman and the dealership highly! More

I gave a very low rating to Hiley Mazda for several reasons - I bought a car and paid cash in full. Two weeks later, I hadn't received in regards to picking up tags, so I gave the dealership a call. reasons - I bought a car and paid cash in full. Two weeks later, I hadn't received in regards to picking up tags, so I gave the dealership a call. They said they did not have them. The next day, I received a phone call in which I was told there was a mistake and I owed another $780+. I would have to pay it or the dealership would hold my registration. Since I had my receipt for full payment, I waited for 3-4 weeks. I had asked them not to call me at my employment and they harassed me, calling me over and over during work hrs. Meanwhile, I called each week asking about my registration etc.,. It was never there. No one could tell me what happened to it. I saw that they were holding it for more money. I called and asked how much the exact amt. they wanted me to pay. The manager I talked with pulled my paperwork and went over it. He said I did not owe anything. I asked if he was sure and explained someone had called and told me otherwise. He assured me it was paid in full. When the expiration date came and went, I called several times asking about registration. Finally, someone told me I had to come in and pay the $780. I went to the dealership to talk to the General Manager. I told him I would pay if he would : Provide me with 2 keys that I could push the button to open the doors, trunk... I didn't get one when I purchased the car. Also, a tank of gas. I had to purchase gas when I test drove the vehicle and it was on empty when I purchased it and drove off the lot. It was the worst buying experience I have ever encountered. Since Sept., an employee told me that the people involved were fired. I think there are some unethical business practices are going on there and urge anyone dealing with this dealership to be very careful. PS Never got the keys I asked for. More

Don't use Hiley Mazda unless you enjoy being talked down to even though you are a customer. They are quick to have a cover up story about how they are at fault until they realize you have just caught down to even though you are a customer. They are quick to have a cover up story about how they are at fault until they realize you have just caught them in another lie,then they just come up with an even more ridiculous lie. Single women especially don't go in there by yourself or record everything being said. I can talk about the specifics since legal action is taking place do to their negligence. More

Avoid this dealership at all costs. Salesman Mike Schumann was very deceptive and fraudulent when it came to pricing. He knew full well what my expectations were on pricing and on the vehicle we wer Schumann was very deceptive and fraudulent when it came to pricing. He knew full well what my expectations were on pricing and on the vehicle we were looking for. After spending the evening with him and continuing to talk about the discounts we expected, he finally said, "By the way, the discounts we talked about won't apply." We were confused and astounded. Once again I am reminded why car dealers have such a sleazy reputation. I called to complain to his manager, Seth, and all he did was make excuses for him and argue with me. Unbelievable! How do these guys ever sell a car? I feel very sorry for the people they are able to intimidate into buying cars they can't afford or don't want. Go somewhere else! More

Our experience Jeff Jaramillo at Hiley Mazda was wonderful! I can honestly say that I have never before been able to say that about a car buying experience. Usually I would say buying a car is about wonderful! I can honestly say that I have never before been able to say that about a car buying experience. Usually I would say buying a car is about as much fun as filing my income tax or having cavities filled but this time it was truly a pleasure. We found the car listed online and then contacted Jeff, he texted, called and emailed me so that I could pick whatever method I wished to communicate. When I decided to text him back he handled everything for me in the most convenient way. We were able to work out the particulars via text and over the phone and I was able to buy my car the same day. Including the test drive, we were only at the dealership for an hour and a half. Jeff and the guys had out out of there in record time! I would definitely buy here again. It was no hassle and best of all no pressure and we went home with exactly what we wanted. Thanks Jeff Jaramillo! More

I bought a 2007 Ford Mustang Roush. The vehicle has had problems the entire time I had it. Of course, the $1800 warranty I bought is worthless. I decided to trade the vehicle in and guess what. The vehicle problems the entire time I had it. Of course, the $1800 warranty I bought is worthless. I decided to trade the vehicle in and guess what. The vehicle has been in an accident. Hiley Mazda did not disclose that information to me. Now, I am in a vehicle that is worth about half of what I paid. I have tried to contact the dealership and they will not respond. Thankfully the State of Texas protects the buyer and I have contacted an attorney. DO NOT BUY FROM THIS DEALERSHIP. More

An outstanding car buying experience! Friendly, knowledgable, professional, respectful. Easy negotiation. Fast financing. Car ready for delivery as soon as I signed off on the paperwork. Follow up knowledgable, professional, respectful. Easy negotiation. Fast financing. Car ready for delivery as soon as I signed off on the paperwork. Follow up calls to be sure I am completely satisfied. A great deal on a great car! Seth and Jacob are like the Dynamic Duo! More