Hiley Mazda of Hurst

Relationship was satisfactory. They do not give consideration for their sales out of the area. They provide a complementary oil change for each new vehicle. If you you are out of th They do not give consideration for their sales out of the area. They provide a complementary oil change for each new vehicle. If you you are out of the area "to bad" as they will not furnish the oil to you to have it done. Expect you to drive 500 miles for a oil change which they know will not happen. Not a game changer but perhaps treat you in other areas where you are at their mercy. More

Got the car I wanted quickly and at the right price! Luke helped me tremendously in searching for a deal on the car I wanted. I was looking for a 2015 Mazda 3, and Luke's expertise in managing internet c Luke helped me tremendously in searching for a deal on the car I wanted. I was looking for a 2015 Mazda 3, and Luke's expertise in managing internet content and listings helped him find the car for me (year, model, color, and trim) quickly. Luke was accessible by phone, email, and in person which made it easy to coordinate with him and time our shopping with his availability. If you are honest and realistic about your price range he can put you in the car you want. I will go to Luke again in the future, as it is hard to find folks in sales who are truthful, and will work on your behalf to get you the best deal. More

Our thanks to Carlton Coote and Rich Longworth - Hiley Mazda My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select My daughter purchased a Mazda3 in March of 2014 with the help of Carlton Coote and Rich Longworth. They were both extremely helpful in helping select the right vehicle for my daughter and there was no hassle or pressure involved. Rich provided reasonable pricing. My daughter did not make a decision quickly as she was looking at numerous cars, yet we were treated very well each time we came back. Her experience went so well and she likes her car so much, we went back this year and purchased a 2016 Mazda6 (this March for my wife) with the same great people and great car buying experience. We did visit a Toyota dealer to look at Camry’s a several times and, although the sales people were very knowledgeable and helpful, most times pressure was applied by the “Manager” at the end of our visit with “What can I do to get you to buy today?” Needless to say, we went back to Carlton and Rich at Hiley Mazda to make the Mazda6 purchase. The Finance Departments obligatory presentation of the various coverage options was a bit tedious as we were ready to take off in the new car as bad weather was coming our way. My next car will be a 2016 Mazda CX5 for me and I will be heading straight back to Carlton and Rich to make that purchase. This will be soon as my current car is a 1999 Corolla. Even though we have had great product experience with both Toyota and Honda, I am ruling out the Rav4 and Honda CRV because of past car buying experiences with Toyota and Honda. We are going back to where we were so well treated. Of course, they have excellent cars as well. Dan Merkel Grapevine, Texas More

Bad Business Practices Went to purchase a Miata that was available for sale on their website. Met with Jacob and test drove the car and liked it. He said good thing you came Went to purchase a Miata that was available for sale on their website. Met with Jacob and test drove the car and liked it. He said good thing you came in there have been people interested it. I told him I would take the car and started filling out the paperwork. Well the other sales person that had a person that was coming in to see the car called his person while I test drove the car and filled out my paperwork and took a deposit on the car. I was there buying it and they wouldn't sell it to me. They let the other person put a deposit on it after I already said I would buy it. BAD BUSINESS! More

Will definitely recommend Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and Overall experience was great. I inquired about a Nissan Armada and received a quick response before the dealership even opened. Financing was easy and with less than perfect credit they worked hard and got me approved with reasonable payments. Instead of spending hours going back and forth, they were very upfront and I was in and out. If you are in the market for a new or pre owned vehicle, definitely stop here and see Jacob Bass. You will not be disappointed More

Great experience! I've been thinking about buying a Mazda for awhile but was procrastinating because I have always been uncomfortable with the buying experience. Hiley I've been thinking about buying a Mazda for awhile but was procrastinating because I have always been uncomfortable with the buying experience. Hiley had a car that I really wanted to look at it so I braced myself and drove to see it. The car was great and the experience was totally different than what I was expecting. Jorge Bassett was well informed, polite, considerate and I never felt like I was being manipulated to purchase. The financing experiencce was smooth, easy, quick and transparent. Consequently, I drove home with a new car. More

Purchase of 2016 CX-5 I purchased a 2016 CX-5. The experience was quick and easy. Just how I want it to be. They even beat my current financing option. I purchased a 2016 CX-5. The experience was quick and easy. Just how I want it to be. They even beat my current financing option. More

Outstanding Service, Great People! After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop After having our car totaled by a texting driver, we were in the market for a new vehicle. Hiley Mazda is close to us, so we decided to stop and shop for a used vehicle. Ryan Davisson greeted us promptly and was eager to accommodate our every wish. He answered all of our questions and never once presented a pushy sales pitch. We test drove three vehicles and Ryan never seemed in a hurry or impatient. Once we decided on the vehicle we wanted to drive, Ryan completed the required paperwork quickly and then gave us a tour of the dealership. We then moved into the Finance department where we were also treated with respect. Although the process of financing a car can sometimes be laborious, it didn't seem so at Hiley. The Finance Manager (Joe, I think?) worked through several different options for us, and eventually found an incredible interest rate. The overall experience was very pleasant, and the dealership has followed up with us a couple of times to ensure we are happy. We've purchased vehicles in the past, but never with the hospitality and respect that Hiley showed us. We will return when we need our next vehicle! More

A deal so good I drove up 4 hours from Houston I'm a Houston resident and was looking for a new 2016 CX-5 in my area. I found a few but none in the color we wanted. Searching around the state I fou I'm a Houston resident and was looking for a new 2016 CX-5 in my area. I found a few but none in the color we wanted. Searching around the state I found a single CX-5 in the correct color and it was at Hiley Mazda in Hurst. I emailed the dealership to verify they had it and then intended to have my local dealer trade for it down here. I corresponded with Jeremy Williams who simply asked that I hear him out and give their dealership a chance to win our business. We talked over the current arrangement, pricing, and trade-in value that my local dealer was already going to give us. I let him know that whatever price they came up with was going to have to be enough to entice me to drive 4 hours to Dallas to drop off my trade-in and drive 4 hours home with the new car. Long story short I made the drive and it was worth it. Jeremy and his crew beat my local dealer price by a good margin. I was on a tight schedule having to drive an 8 hour round trip to pick up the car and he had everything all sorted out and ready for me to sign when I arrived. Easy in, easy out, and I was off with our new 2016 CX-5. I would also like to thank Joe Parker from the finance department. His chore was to sell some extended warranties and put together all of the financing documents. He didn't get very far as I turned down the warranties and already had outside financing secured at an APR that couldn't be beat. Where he excelled was in NOT wasting both of our time by trying and trying to get me to buy something I didn't want. He was very straightforward, gave me the info I needed to make a decision, and then respected that decision in a professional manner. A big thanks to Jeremy Williams and Joe Parker for making my car buying experience a great one and not making me regret the 4 hour drive from Houston. Let me know when the new Speed3 comes in and I'll make the drive again! -Andrew Balsone More

I had a great experience with Hiley Mazda of Hurst, TX I purchased a Mazda3 i Grand Touring. Absolutley love it. Todd Faulks was my salesman and was very helpful explaining all the electronics and differen I purchased a Mazda3 i Grand Touring. Absolutley love it. Todd Faulks was my salesman and was very helpful explaining all the electronics and differences between the Mazda3 & Mazda6, as I was trying to decide between the two cars. Low pressure environment. In finance, Mike Schumann was very helpful in explaining the financing. Again low pressure environment. It was an enjoyable experience. Highly recommend going to Hiley Mazda of Hurst to buy a car. More