Hiley Mazda of Hurst

Poor service dept Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estima Made an appointment for an oil change and a software update. I was expecting a 20-30 min wait. Now 2 hours later still at the dealership and no estimated completion time. They should tell tell customers an estimated wait time. If we knew it was so long we would have dropped the car off and picked up later. Also this is the first oil change after we purchased the new car at Hiley. The dealership asked us to bring the car in to try their service dept. very disappointed. I do not plan on bringing any further business to Hiley. More

2016 Miata Launch Edition Purchase I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my p I recently pre-ordered a 2016 Miata Launch Edition from Mazda North American and picked Hiley Mazda Hurst as the location for delivery because of my past excellent experience with Hiley Mazda. This is the 3rd Mazda purchased from Hiley and I've regularly used them for parts purchases. While I purchased the car online, Jorge Bassett in particular kept me very informed on the delivery date of the vehicle, had the car ready for me the day of delivery, and helped me with setting up the navigation and infotainment system. I highly recommend Hiley Mazda. More

Honest people! Great car buying experience! Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted a Jeremy Williams was helpful, kind and quick to answer questions. He personally delivered my new car to me since they didn't have the color I wanted at the dealership that day. It was the most pleasant car buying experience I could have asked for. The Finance department was also very helpful to me as a first time car buyer. These are very honest people! I am recommending them to all of my friends and family! More

Great Car Shopping Experience at Hiley Mazda Recently my wife and I began shopping for a new/used vehicle. Although we have no previous history with Mazda, a family member suggested we go by and Recently my wife and I began shopping for a new/used vehicle. Although we have no previous history with Mazda, a family member suggested we go by and see what they had to offer. The long of the short of it is that we test drove a CX-5 and CX-9. We were very impressed with the quality of both vehicles, but settled on the CX-9. Our sales rep was Darren Mitchel, who took great care to insure that all of our questions and concerns were answered. Darren was courteous and professional, and never pushy or aggressive. He allowed us ample time to consider our purchase, and once we decided he again treated us with courtesy and respect. We were likewise treated at the Finance Dept by Sales Manager Mike Schuman. We are happy with our vehicle purchase and won't hesitate Hiley Mazda to others. More

Quick internet response with clear answers, best price and h After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their o After researching the vehicle I wanted I e-mailed all the dealers in town. I gave them the model and features I was looking for and asked for their out the door cash price. Hiley's price was lower then the others but that's not the only reason we bought form them. The closest price came from a dealer who based it on financing through them and throwing in other things I didn't really need. Once they told me the out the door price was through their financing and I would pay a lot more, I never respond again. Luke answered all my questions over the net, no hidden charges, no hassle. Luke gave the me the exact price before we walked in. The paper work part took only ten minutes! I would definitely buy again from them. More

Great purchasing experience Just purchase a 15' CX9! I want to thank Jeremy Williams for making my purchase easy and hassle free! I would definitely be a repeat customer! Just purchase a 15' CX9! I want to thank Jeremy Williams for making my purchase easy and hassle free! I would definitely be a repeat customer! More

What a relief! I had been dreading buying a car through a dealership, but everybody at Hiley Mazda made the experience as painless as possible. Darren Mitchell was s I had been dreading buying a car through a dealership, but everybody at Hiley Mazda made the experience as painless as possible. Darren Mitchell was super helpful and laid-back. Mike in finance was also friendly and had me in and out of his office promptly. I drove to Hurst from Dallas with a lot of uncertainty and anxiety, but the drive home in my new Prius was really peaceful! More

First Mazda, VERY impressed with Hiley Mazda of Hurst! I have purchased many cars, too many, but Hiley Mazda and their staff may just change how I feel about the process. Bruce, my salesperson, was an expe I have purchased many cars, too many, but Hiley Mazda and their staff may just change how I feel about the process. Bruce, my salesperson, was an expert on the car I was buying which was impressive considering how many changes there were in the interior from the previous model year. He was patient and very helpful on the test drives, yes, on multiple test drives. I never felt pressured or annoyed during the visits to the dealership and no-one at the dealer treated me like I was asking too many questions. All dealerships claim you are part of the family when you buy, with Hiley, I may just believe it. More

Love our CX-5 We had a great experience with sales person Ryan Davisson, he was knowlegable and kind . Dealership was very accommodating and we got a great rate and We had a great experience with sales person Ryan Davisson, he was knowlegable and kind . Dealership was very accommodating and we got a great rate and monthly payment. More

Excellent used car purchase experience! Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short Just purchased a used Acura for my daughter's first call. I hadn't bought a car at a dealership in several years, so I was a bit apprehensive.In short order it was clear that Darren Mitchell and the rest of the used department team proved to be helpful, honest and informative. I never felt any pressure from Darren, and the whole process went smoothly. The car is great,If you're in the market for a new or used vehicle, I highly recommend Darren and Hiley Mazda. Thanks guys! Harry More