Hiley Mazda of Hurst

Amazing Car Buying Experience If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find If you're looking to buy a new car, I highly recommend going to see Brandon Sedgwick at Hiley Mazda of Hurst. He was so helpful, and he helped me find the exact car that I was looking for. I will definitely return to Hiley Mazda of Hurst for my next car. More

Purchased a truck I was told by the salesperson before i purchased the truck that Hiley would fix the sensor light that showed three was a problem with the front wheel I was told by the salesperson before i purchased the truck that Hiley would fix the sensor light that showed three was a problem with the front wheel and that they would let me take the truck to a dealership near me. After i purchased they called and said i would have to bring it back to them if i wanted it fixed. I took it back and they kept the truck for five days. When i picked it up and got about 20 miles the same light came on again. I called them back and requested they keep their word and let me take it to a dealership near me as they promised,but they would not and told me to bring it back. To protect yourself when buying a car MAKE THEM PUT IT IN WRITING OR YOU ARE STUCK AND OUT OF LUCK!!! More

The BEST I had been looking for another car for a few months, I saw HILEY Mazda online and decided to give em a try... I'm glad I did!!! Extremely professional I had been looking for another car for a few months, I saw HILEY Mazda online and decided to give em a try... I'm glad I did!!! Extremely professional staff, very friendly and accommodating. Thanks Jacob! More

Aggressive sales I talked to Jeremy a few times while I was looking for a car. He was fairly aggressive, but I thought "Whatever. He's just a young sales guy." My husb I talked to Jeremy a few times while I was looking for a car. He was fairly aggressive, but I thought "Whatever. He's just a young sales guy." My husband and I used to work with a sales team in the mortgage industry and they are sometimes obnoxious and aggressive. That seems to be the personality that does well in sales. He boasted about his customer service. He was bad mouthing other dealerships when I told him that I was shopping around and talking to some other dealerships. I told him that I wasn't interested in listening to his negative comments. However they were the only dealership with the car that I was looking for though not the interior I wanted. I was all ready to go down to the dealership and buy a car, but another dealer came through with the car that I wanted with the price and interior color that I was looking for. Jeremy basically threw a temper tantrum and started texting me all sorts or rude comments. He called me a liar and disloyal. He said that I wasted three weeks of his time. He priced one car, called me once, and sent me a couple emails. He must be the slowest typist in the world. It was by far the worst customer service experience. More

Excellent!!! I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer I recently purchased a vehicle from Bruce Carlton at Hiley Mazda in Hurst. He was quite knowledgable, treated me as a friend not just another customer, and was quite professional. Not only was his service and skills great, so was the rest of his teams! The facility was clean and easily accessible as well. Exceptional experience and I highly recommend Bruce and Hiley Mazda! More

AWESOME EXPERIENCE!! My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I w My fiance and I were looking for a Traverse after our previous was totaled. we dealt with four other dealerships in a matter of three weeks before I went to Hilly Mazda. They were able to get us in a Traverse that met the terms we needed. We started the process Friday morning and signed the papers on Saturday night. It was an awesome experience to not have to go through unnecessary stress! From the first point of contact, Jacob was our sales rep, to finance (Joe) and closing paperwork (Mike) the service never faltered. I would definitely recommend going to see them if you don't want to go through all of the drama that comes with buying a vehicle! More

Excellent Customer Service My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to My wife and I recently bought our fourth vehicle from Hiley a few weeks ago. Our salesman was Jorge Bassett. Excellent customer service from start to end including after sale follow up. We were more than satisfied with our purchase experience. More

Great Buying Experience and Customer Service I live in the McKinney area and was looking into upgrading my wife's minivan for an SUV. Since there are many SUV makers to choose from, it was a hard I live in the McKinney area and was looking into upgrading my wife's minivan for an SUV. Since there are many SUV makers to choose from, it was a hard decision of what make to go with, but decided to test drive a Traverse, Santa Fe, and CX-9. We checked 3 dealers Stonebriar of Frisco in Frisco, Huffines Hyundai in McKinney, and Hiley Mazda. After visiting all 3 dealerships and dealing with their staff, my wife and I felt more welcomed with no pressure & upfront on details about car, financing, and prices at Hiley Mazda. We had the option to visit a Mazda dealership close to home, but we didn't because of their lack of inventory and google reviews. As a result, we decided to buy CX-9 from Hiley Mazda. At Hiley, we dealt with Luke Thurman and he was very helpful, knowledgeable about he car, and he responded to all my questions in a timely matter. The whole process of purchasing the car from Sales to Finance went very smooth and took just a couple hours. I will buy from them again. More

Smooth and Easy I purchased a new 2015 Mazda 3i GT from Hiley Mazda in Hurst, Tx recently. My salesman, Luke Thurman, made the entire process so smooth and without an I purchased a new 2015 Mazda 3i GT from Hiley Mazda in Hurst, Tx recently. My salesman, Luke Thurman, made the entire process so smooth and without any pressure. This was the best car buying experience I've ever had! More

Stellar customer service on our new car purchase! If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you' If you are wanting to purchase a new Mazda, you should definitely call Jeremy Williams in new car sales at Hiley Mazda in Hurst and tell him what you're looking for, and then have him hook you up with Joe Parker in finance. There are closer Mazda dealerships to where we live, but none of them worked as hard as these guys to get us what we wanted at the price we wanted to pay. Jeremy drove to another dealership 3 hours away to get us the color combination we wanted the day before we signed the paperwork. Joe in finance submitted our credit app to 3 different banks to get us the best finance rate and then called one of then on top of that to negotiate an even lower rate, and helped us get top dollars for our trade in. We've bought a number of new cars over the years, but this is our first Mazda. We did this deal over the internet and phone and had never met either of them until we signed all the paperwork. They made this buying experience the best one we've ever had! We highly recommend them to anyone who's looking to buy a new Mazda. I can't say enough good things about these guys. They make a really good team and were a pleasure to work with. We love our new car! More