Hiley Mazda of Hurst

Customer service in the service department I called to get a price on parts and labor and spoke to Gabriel regarding a transmission sensor. He returned to the phone saying there are multiple se I called to get a price on parts and labor and spoke to Gabriel regarding a transmission sensor. He returned to the phone saying there are multiple sensors I had previously given a description of the part and I commented that it wasn't that difficult to which he replied "if it is so easy why isn't it fixed yet" my response to him was I get attitude every time I get service. I asked to speak to a manager and he hung up on me. I them called back and spoke to Matt the manager in the service department who apologized however did not state he would call me back or follow up. Matt stated he would talk to Gabriel to see what happened. Unfortunately I would have preferred to hear let me get his side of he story and I will return your call. Ultimately customer service is the reason I have not been to azda to get my car services in the past year and a half. Prior to I had all my work there and even purchased my car there. I am a disappointed Mazda enthusiast and will either go to another Mazda that is not convient or I will go with a different brand all together. Looking back on the phone conversation I would hope that the next person they talk to they will be more proactive in helping the customer. I wasn't given the different prices of the sensors nor did they say we can look at you car to diagnose the issue and use that money towards the repair. More

Fantastic car-buying experience! Great experience! We buy cars more often than most people, and we are quite familiar with the "expected" car-buying process. Todd Faulks and the rest Great experience! We buy cars more often than most people, and we are quite familiar with the "expected" car-buying process. Todd Faulks and the rest of the team at Hiley blew those expectations out of the water! Exceptional customer service from some friendly, efficient, and trustworthy people. We will definitely be back! P.S. My new Miata is SO fun! Thanks again! More

Great experience Had a great car buying experience at Hiley Mazda of Hurst. I have worked with Jeremy Williams in the past at a different dealership and he was great, Had a great car buying experience at Hiley Mazda of Hurst. I have worked with Jeremy Williams in the past at a different dealership and he was great, and he set me up with Justin Sample to take me through the car buying process this time around. Both of them worked with me and were very reasonable and I walked away with a new CX-5 and feel great about the purchase. More

Customer service is excellent A salesman named Brennan helped me purchase a pre-owned vehicle and he did an amazing job over all. He was very kind to me and my family, let me driv A salesman named Brennan helped me purchase a pre-owned vehicle and he did an amazing job over all. He was very kind to me and my family, let me drive the vehicle for a bit before buying, and gave me a great deal on the car. We got a flat tire in our other vehicle (one we already owned) on the way to the dealership and he even had the service department repair the tire for us while we were going through the buying process for our new car. Amazing customer service. More

Great Experience Went to Hiley Mazda in Hurst to look for a new car. I was met by Justin Sample, who listened to everything I was looking for in a car. I test drove Went to Hiley Mazda in Hurst to look for a new car. I was met by Justin Sample, who listened to everything I was looking for in a car. I test drove different models and after deciding on the CX-9, I was saddened that they did not have the color in stock. Justin said "no problem" he would personally go get the color I was looking for; and he did! I had my new car in a few days and in the color I wanted. He made this as easy as possible for me. Great car buying experience! Great salesman, great staff and great service. More

Best car-buying experience in years I purchased a new CX-5 AWD Grand Touring this past week. Luke, Justin, and Joe Parker in finance made the whole process easy and enjoyable. Justin g I purchased a new CX-5 AWD Grand Touring this past week. Luke, Justin, and Joe Parker in finance made the whole process easy and enjoyable. Justin got me in the car for a comprehensive test-drive, Luke agreed on a fair trade-in price and Joe covered all the optional coverages, but didn't force me to purchase anything I did not want. These are really good people. Unlike so many sales dept.s in other dealerships who attempt to squeeze as much cash out of every purchase as they possibly can, I believe Hiley Mazda knows how to build trust and loyalty, thus creating a huge family of Satisfied customers/ clients. Oh, did I mention,...I was in and out in the space of 2- hours!? Unheard of these days! Thanks Hiley Mazda. More

Excellent experience If you go to this dealership, ask for Brennan Champagne. I just bought a vehicle with him and highly recommend him. He was helpful and knowledgeable. If you go to this dealership, ask for Brennan Champagne. I just bought a vehicle with him and highly recommend him. He was helpful and knowledgeable. He was friendly and cared about our needs. He was upfront about the process and concerns we had. Most of all, he worked through the process quickly and my vehicle was ready to go when we finished with finance. I would buy another vehicle with Brennan. More

Made the process so easy I have 2 small children, so I can't afford to spend hours in a car dealership negotiating. I emailed Hiley Mazda with exactly what I wanted (having t I have 2 small children, so I can't afford to spend hours in a car dealership negotiating. I emailed Hiley Mazda with exactly what I wanted (having test driven it before), and they gave me an itemized list of charges associated with the vehicle with different financing options. I had a written documentation of everything that we agreed to, including free window tinting and wheel locks. They sent pictures of the vehicle to show that it was on the lot along with the VIN number so that I could secure the car insurance ahead of time. When I arrived at the dealership to take delivery of the vehicle and sign the paperwork, there were no surprises. I walked out paying exactly what we had agreed. I did get the song and dance about all the extra insurances and extended warranties, which is probably where they make a lot of extra money, but once I communicated that I wasn't interested, they moved on. Bruce was the sales rep that I worked with and Jeremy, the sales manager. Jeremy put together the prices for me. I was really extremely happy with the price, compared to what I expected given my online research. Bruce explained all of the technical details of operating the car, and I haven't had any problems. It was much better than having to read the owner's manual in detail just to get the car back home. I would definitely do business with them again. Buying a car can be such a pain, but this was the smoothest car buying experience I have ever had. They definitely want your business and will do whatever it takes to ensure that you walk out of the door happy. More

Used Car I typically dislike going into dealerships as most of the time it's stressful and a hassle. ...Figured i'd go to the dealership to go see a used car, I typically dislike going into dealerships as most of the time it's stressful and a hassle. ...Figured i'd go to the dealership to go see a used car, pretty clean and organized place. More