Hiley Mazda of Hurst

left with a sour experience after buying a bew car for my daughter. brennan champagne started going thru the forms to finish the deal then the extended warranties. oh boy he proceeded and asked him are all t daughter. brennan champagne started going thru the forms to finish the deal then the extended warranties. oh boy he proceeded and asked him are all these 3 different warranties an extra charge and he said yes so i politely said no. then he stopped looked at me with the stunk eye & proceeded to tell me if he had not explained them properly. i said lets continue please & smiled when he asked if this was funny!! i said i didnt have to continue the sale & bluntly said i better shut up & not say another word. my daughter said lets just continue so i backed down to pay & leave. Clay the salesman came over & i told him how i was treated by Brennan & did nit belive me & said he did not belive me!! so i prceeded outside to take possession of the car & left.i will say that Clay told me this Mazda dlrship does not raise their prices by thousands & then discount them with potential buyers. i adked him if there was wiggle room & he said they only ha d a $900. gsp thats it so dint expect to want to reduce the car by thousands maybe $200. he might do..after the test drive he came in with a price so asked me for what i would accept & i asked for $1000. less went to his mgr & they accepted.funny they all play games but the car lives the car but buyer beware do your homwork & hope for the best. More

I stopped in for an oil change, Brianna got me right in and even got my car washed for me. Thank you! Daniel M. and even got my car washed for me. Thank you! Daniel M. More

Great job Hiley! You made buying a car so easy and effortless!! From the moment I drove onto the lot, everyone was courteous and helpful! Rey, t love my Miata! You made buying a car so easy and effortless!! From the moment I drove onto the lot, everyone was courteous and helpful! Rey, t love my Miata! More

This is the most reliable, most helpful dealer. Always great service, polite and helpful staff! Always great service, polite and helpful staff! More

Deeann was very pleasantly and me feel very welcome. Kept me posted through while waiting through text messages Kept me posted through while waiting through text messages More

Had a good experience with the dealer, Rodrigo worked hard to earn my business and got me the car I wanted at a price that was fair. hard to earn my business and got me the car I wanted at a price that was fair. More

Timely service. Friendly staff. Comfortable lounge. Making an appointment was fast and easy. Return customer Friendly staff. Comfortable lounge. Making an appointment was fast and easy. Return customer More

Excellent job and customer service, we really appreciated listening to our needs. Thank you so much. listening to our needs. Thank you so much. More

Got me in on an urgent visit. Completed the work right on schedule and we’re very pleasant to deal with. Completed the work right on schedule and we’re very pleasant to deal with. More

I purchased a pre-owned Chrysler Pacifica from this dealership. Bruce the sales rep assured BOTH myself and my husband that the vehicle had been inspected in depth. I had specifically asked about the d dealership. Bruce the sales rep assured BOTH myself and my husband that the vehicle had been inspected in depth. I had specifically asked about the drivetrain and was told the car was inspected in depth and had no apparent issues. Fast forward 5 days- it’s at the mechanic after it stopped shifting gears, and surprise, it needs a new transmission. The mechanic has confirmed that any inspection would have caught these issues as the transmission fluid is full of metal flakes. The brake fluid looks disgusting as well. Hiley either didn’t inspect the vehicle at all, or they knew about all of these issues and intentionally misrepresented the state of the vehicle. AVOID THIS DEALERSHIP AT ALL COSTS. More