Hiley Mazda of Huntsville

Great service Wish the info inputted on the website was transferrable. Spent the time inputting the info on the website and then it was requested again at the servi Wish the info inputted on the website was transferrable. Spent the time inputting the info on the website and then it was requested again at the service desk. Other than that service associates were courteous and helpful. More

Routine Maintenance Everyone is knowledgeable, polite and considerate. It is always a nice experience going to Hiley Mazda. Truly liked the live video taken showing th Everyone is knowledgeable, polite and considerate. It is always a nice experience going to Hiley Mazda. Truly liked the live video taken showing the service being accomplished and sent to my phone. More

The service I received was great. I brought my vehicle in for service on 7-12-2019 and received excellent customer service. Mr. Scott Wallace was courteous and very professional. He w I brought my vehicle in for service on 7-12-2019 and received excellent customer service. Mr. Scott Wallace was courteous and very professional. He was knowledgeable of my vehicle and provided me with great customer service. More

Nice Service Experience This was my 1st time coming to service my vehicle at the new location and I was very impressed. Once my car was checked, I received a text message wi This was my 1st time coming to service my vehicle at the new location and I was very impressed. Once my car was checked, I received a text message with the video of my pre-service inspection. I was blown away. I also took a look at a couple of vehicles in the show room while I waited and was greeted by Taylor who allowed me to look at the vehicles at my leisure without any pressure. I really appreciate that. Kudos to Delvin (service) and Taylor (sales) for an enjoyable visit to Hiley Mazda. More

Service Check Went in for a normal service, change oil, filter, and check the rest of the car. Folks were very friendly and did not try to sell me something I didn' Went in for a normal service, change oil, filter, and check the rest of the car. Folks were very friendly and did not try to sell me something I didn't need. I was very please! More

1st time service The workers were very communicative and let me know exactly what would be done. I received very professional service. I will go back again for my n The workers were very communicative and let me know exactly what would be done. I received very professional service. I will go back again for my next service. More

Service is how you build loyalty Prompt and thorough maintenance (oil change, tire rotation, etc) completed in less than an hour after the scheduled appointment time. Courteous and f Prompt and thorough maintenance (oil change, tire rotation, etc) completed in less than an hour after the scheduled appointment time. Courteous and friendly service manager. More

Zoom Zoom Price was right and Hiley was only dealer that had the vehicle in exterior/interior color scheme & trim we wanted (Certified Pre-Owned CX-5 which OBTW Price was right and Hiley was only dealer that had the vehicle in exterior/interior color scheme & trim we wanted (Certified Pre-Owned CX-5 which OBTW, CPO is a better warranty than new!). Gave us fair value on our trade. Came in a few days after purchase to clean up some paperwork and they washed the car for us! Salesman Darryl is knowledgeable, courteous, and enthusiastic but not pushy. More

Very reliable Me and my husband leased a new Mazda Cx-5 from Hiley. They treated us to their best and made our leasing very comfortable. Taylor helped us out in eve Me and my husband leased a new Mazda Cx-5 from Hiley. They treated us to their best and made our leasing very comfortable. Taylor helped us out in every step. I would totally recommend them. More

Hiley Mazda does not stand behind their product Buyer beware, 2016 Mazda 6 Grand Touring models are confirmed to have an issue with the clear coat peeling from the wheels. Mine started peeling with Buyer beware, 2016 Mazda 6 Grand Touring models are confirmed to have an issue with the clear coat peeling from the wheels. Mine started peeling with only 15,000 miles leaving an otherwise very good looking car an embarrassment to drive. Not knowing this was an inherent problem for this model year, my only option was to drive the car as the wheels continued to get worse. Finally disgusted with the way they looked, I found some hope online as others had experienced the same problem and were able to receive replacement wheels through Mazda at no cost. My experience here at Hiley Mazda of Huntsville has not been a pleasant one in regards to trying to resolve this same issue. I have been getting the run around from the service advisor for over a month now claiming he is waiting on the district service manager to make a decision on the claim. I expected more from a $35,000 car. I didn't even make it 18 months before I was no longer proud to be driving my new Mazda. When a company charges this much for upgrades such as premium wheels and the "Grand Touring" package (bringing an otherwise $23,000 car to $35,000) you would expect them to stand behind their product. A very disappointed customer, Jamie Brown Muscle Shoals Al. More